商务英语情景口语2.docx

商务英语情景口语2.docx

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商务英语情景口语2

021Smalltalk

Dialogue1

A:

Hi,there,I'msteveSaunders.What'syourname?

B:

I'mPaulWhitney.Isn'tthisconventiongreat?

A：

Yes,itis,betterthanIexpecteditwouldbe.Thepresentershavebeenfirstrate.Isthisthefirstconferenceyou'vebeento?

B:

No,I'vebeencomingforthelastthreeyears.Eachyearkeepsgettingbetter.Whereareyoufrom?

A:

I'mfromLongIsland,NewYork.Whataboutyourself?

B:

I'mfromtheothersideofcoast,LosAngeles.

A:

Wow,IreallylikeCalifornia...theweatherthereismuchbetterthantheeastcoast.

B:

HaveyoubeentoCalifornia?

A:

Justonce.QuiteafewyearsagowetookthekidstoDisneylandonourvacation.Theyhadablast.

B:

Howmanykidsdoyouhave?

A:

Two,aboyandagirl.Theyarealreadygrownnow.

B:

Well,Californiahaschangedoverthelastlittlewhile.Youshouldcomebackoutsometime.

Dialogue2

A:

CanIgetyousomethingtodrink?

B:

No,that'sok,Ialreadyhaveacoke.Whydon'tyouhaveaseat?

Youlooklikeyou'vebeenonyourfeetallday.

A:

IguessIcouldtakeabreak.So,howdoyoulikeDenver?

B:

It'sgreat!

Themountainsherearebeautiful,andtheskiingisspectacular.Haveyoubeenhereforalongtime?

A:

Aboutsixyears...

B:

Whatdoyoudoforaliving?

A:

Imanageoneoftheskilodges.It'sagreatjob,Icanspendalotofmytimeoutdoors,andIalsogettoskiforfreeallseason.

B:

Wow,talkaboutjobperks!

That'sgreat.Iwouldliketodosomethingexcitinglikethat.ButIamonlyanaccountant.Nottoomuchexcitementthere,huh?

A:

That'sokay.Ifitweren'tforyouaccountants,nobodywouldhavethemoneytogoskiing!

022DeliveringBadNews

Dialogue1

A:

Bob,canItalktoyouforaminute?

TherehavebeensomedevelopmentsfortheStewartcasethatIreallyneedtotalktoyouabout.

B:

Yeah,what'sthematternow?

We'vehadsomuchtroublewiththiscasealready.Don'ttellmethere'smorebadnews.

A:

Well,I'mafraidthereis.Ihavesomebadnewsforyouabouttheresultsoftheforensictests....therewon'tbeanyresults.

B:

What?

Whatdoesthatmean?

Whywon'ttherebeanyresults?

A:

Ihatetotellyouthis,butitseemsthateveryshredofevidencethatwouldhelpustoconvictweredestroyedinalaboratoryfire.There'snothingleft.I'msosorry...

B:

Oh,no,youcan'tbeserious.Ineverexpectanythinglikethiswouldhappened.Whatarewegoingtodo?

A:

There'snothingthatcanbedone.Everythingisgone.IwishIcouldtellyoudifferently,butwhathashappenedhashappened.Wewilljusthavetofigureoutawaytomoveon.

Dialogue2

A:

Igotanemailfromoursupplieryesterdayaboutthisquarter'sorder....Itdoesn'tlooksogood.Here,takealook.

B:

"DearMr.Hardy,Iamsorrytoinformyouthatyourshipmentwillbedelayed.Duetocircumstancesbeyondourcontrol,ourwarehousehasbeentemporarilyclosed.Therehasbeenaproblemwithfirehazardviolationsinourindustryandgovernmentofficialshaveclosedseveralwarehouseswithoutwarning."Wow,that'sbummer.

A:

Sothatmeansthatwe'llbelateingettingourorder....

B:

Didtheysayhowlongwehavetowaituntiltheorderisfilled?

A:

Keepreading....

B:

"Wedeeplyregretanyinconveniencethishascausedyou.Weapologizeforthisunexpecteddelayintheshipmentofyourorder.Wecanassureyouthatthiswillnothappenagain.Weexpectnormalshipmentservicetoresumesoon.PleaseletmeknowifthereisanythingIcandotohelpinthemeantime.Sincerely."Looksliketheydon'thaveadateforuswhentheordercanbefilled.

A:

Theysay"soon",butwhoknowshowsoon"soon"willbe.

023PoliteQuestionsDialogue1

A:

Hello!

YouhavereachedtheofficesofMaddoxandMcKnight,canIhelpyou?

B:

Yes,mynameisMaxRichards.MayIpleasespeaktoGeorgeNelson?

Ihavealreadycalledseveraltimes.ItseemsIalwayscatchhimoutoftheoffice.

A:

Oh,I'msorry.Mr.Nelsonisawayatthemoment.I'msorrythatyoukeepmissinghimwhileheisoutoftheoffice.Wouldyouliketoleaveamessage?

B:

I'msorry,Ididn'thearyouclearly.Couldyourepeatthatplease?

A:

Certainly.Mr.Nelsoncannottakeyourcallatthemomentbecauseheisaway.Hesteppedoutoftheofficeforthewholeafternoonandisnotexpectedbackuntiltomorrowmorning.Hisscheduleisveryunpredictableattimes,sothebestwaytoreachhimistofirstmakeanappointmentbyemailortextmessaging.

B:

CanIleaveamessageforhimplease?

A:

Ofcourse,canyouleaveyournameandnumber?

I'msureMr.Nelsonwillreturnyourcallassoonasheisable.

B:

MynameisMaxRichards,myphonenumberis898-3423.Couldyouaskhimtocallmebackassoonashegetsback,please?

Ihavearathertimelymattertodiscusswithhim.

A:

Canyoutellmewhatit'sabout?

Icanmakeanoteofit,soMr.Nelsonisawareandpreparedwhenhereturnsyourcall.

B:

Yes,pleaselethimknowIwouldliketodiscusstheGirardcasewithhim.

Dialogue2

A:

Wouldyouliketohavesomethingtodrink?

B:

Yes,please,thatwouldbeverynice.Doyouhaveanyhotcoffee?

A:

I'msorry,wedon'thaveanycoffee.Wouldteatobeallright?

B:

Yes,thatwouldbefine.

A:

IsthereanythingelsethatIcanofferforyou?

Wouldyoulikesomelightrefreshments?

B:

No,no,no....Actually,I'lljusthavesometeaifthatisnottoomuchtrouble.Ihadaverylateandverylargelunch,soIdon'texpecttoeatanythingelsefortheremainderoftheday.

A:

Iknowyou'reprobablyoffyourjetlag,butI'mwonderingwhattimeweshouldsetforourbudgetreview.Whattimeareyouavailabletomorrowforourmeeting?

B:

Don'tworryaboutme.I'lltrytohitthesackalittleearlytonightandI'llbefinebythetimetomorrowcomes.Ihaveameetingearlyon,andIshouldbeavailableat11o'clock.

024Farewells

Dialogue1

A:

.....andthatconcludesourtour.We'dliketothankyouforcoming,andwehopeyouenjoyedyourtimewithustoday.Doyouhaveanyquestionsaboutthethingswesharedwithyouduringourfactorytour?

B:

No,yourexplanationwasquitethorough,weprettymuchsawallthatwecametosee.Thankyouforspendingtheafternoonwithus.

A:

Itwasourpleasure!

Well,ifyoudon'thaveanyquestionsnow,butthinkofsomethinglater,pleasedon'thesitatetoemailus.Here,letmeleaveyouwithmycard.

B:

Thanks!

We'llbesuretokeepintouch.

A:

Great!

Sofromhereareyouheadedbacktoyouhotel?

CanIcallyouacabtotakeyouback?

B:

No,thatwon'tbenecessary.We'vegotarentalcar.We'vealreadycheckedoutofthehotelbecauseweareplanningtocatchanearlyflightout.

Dialogue2

A:

Thanksforseeingmeoffattheairport.Ireallyappreciateit.

B:

Noproblem,it'smypleasure.Iamgladyouhadachancetovisitourheadquarters,andhopeyoucancomebacksoon.

A:

Weshouldbebackinaboutthreemonths.We'llhaveanothercorporatemeetingnextquarter.Willyoubeintheareaatthattime?

B:

Ishouldbe....Remembertoletmeknowwhenyourflightiscominginwhenyoucome.I'llcomeandpickyouupattheairport.

A:

You'retookind!

B:

Hereweareattheterminal,whatairlineareyouflyingwith?

A:

Um...Letmelookattheticket...Oh,that'sright,ChinaAir.

B:

ChinaAirisinterminalB,thisistheinternationalterminal,soallyouhavetodoiswalkstraightthroughthosedoorsandturntoyourleft,youshouldbeabletoseethecheck-incounter.

A：

Thanksagainforallyourhepl.Ifyou'reeverintheMichiganarea,besuretolookmeup.

B:

Yes!

Let'skeepintouch.

25Clarifyingthestakes

Dialogue1

A:

Hello?

Ms.Patterson?

ThisisBillfromWorkmatecalling.I'mjustwonderingifyouhadachancetolookovertheestimateIsentforyourgaladinnerprojectnextmonth….AsIsaidinmyemail,wecanhelpyouwithproductionaccordingtoyourneeds,butwewillonlybeabletogiveonsitemanagementsupportservicesonalimitedbasis.

B:

Oh,yes.Ireviewedyourestimate.Butitseemsliketheprojectblueprintyousentwiththeestimateisnotquitewhatwehadinmind.Didyougetacopyofthespecsforthisproject?

A:

Yes,Ihaveseveralcopies,butthey’realldifferentversions….ThelatestIhaveisversion12,isthatcurrent?

B:

No.Laterwedecidedtooptfortheprioroutline,version7.

A:

Holdon,letmepullupyourversion7requirements….Ohyes,nowonderourestimateisalittledifferentfromwhatyouhadinmind.Iseetheversion7alsoincludes6additionalhostessesandacocktailself-servebarthatwasn’tintheversion12.Thatwilldefinitelyaddtoyourcostonthisproject….

B:

Iunderstandthereisadditionalcostassociatedwiththehostessesandbar,butwe’vealsoeliminatedfourofthetableandchairsetsthatwereinversion12,sothecostshouldbalanceoutalittle.

A:

So,whatyou’resayingis,youwon’tneedthetableandchairsetsonthefarwall,butyouwillrequiremoreonsiteworkersplusthealcoholicbeveragestostockthemini-bar?

It’snotgoingtobalanceoutquitelikeyou’rethinking….

Dialogue2

A:

Wearegoingtoneedconfirmationontheseorderstoday,anddeliverymustbemadebeforenextTuesday.Doyouthinkyoucanhandlethat?

B:

Wearewillingtoworkwithyou,butdoyouthinkitwouldbepossibletoextendyourconfirmationdeadline?

Weneedtocheckthewarehousetomakesuretheproductsareinstock.TheearliestIwillbetogetbacktoyouistomorrowmorning.

A:

No,Imustknowtodaybecausewehavetogotopressfortheadvertisements.Isthereanywayyoucanspeeduptheprocessofcheckinginventory?

B:

Wecandothat,butitwillcost….Ifwehavetocheckourinventorywithallourguysonovertime,you’relookingatanincreasedcostof,I’dsay,maybe10%.

A:

Areyoukidding?

B:

No,andletmetellyouwhy….IfImakemyg