英文资料.docx

英文资料.docx

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英文资料

英文电子邮件写作技巧

一、文法上

   1、切忌主客不分或模糊

   例子:

Decidingtorescindtheearlierestimate,ourreportwasupdatedtoinclude$40,000fornewequipment.”

   应改为：

Decidingtorescindourearlierestimate,wehaveupdatedourreporttoinclude$40,000fornewequipment.（We决定呀,不是report.）

   2、句子不要凌碎

   例子:

Hedecidednottoauditthelasttencontracts.Becauseofourpreviousobjectionsaboutcompliance.应该连在一起.

   3、结构对称,令人容易理解.

   例子:

Theownerquestionedtheoccupant’sleaseintentionsandthefactthatthecontracthadbeenalteredwithinkmarkings.

   应改为:

Theownerquestionedtheoccupant’sleaseintentionsandinkalterationsofthecontract.

   4.单众数不要搞乱,不然会好刺眼,看不舒服.

   例如:

Anauthorizedpersonmustshowthattheyhavesecurityclearance.

   5.动词主词要呼应.想想这两个分别:

   1）.Thisisoneofthepublic-relationsfunctionsthatisunderbudgeted.

   2）.Thisisoneofthepublic-relationsfunctions,whichareunderbudgeted.

   6.时态和语气不要转变太多.看商务英语已经是苦事,不要浪费人家的精力啊.

   7.标点要准确.

   例如:

Hedidnotmakerepairs,however,hecontinuedtomonitortheequipment.

   改为:

Hedidnotmakerepairs;however,hecontinuedtomonitortheequipment.

   8.选词正确.好像affect和effect,operative和operational等等就要弄清楚才好用啦.

   9.拼字正确.有电脑拼字检查功能后,就更加不能偷懒.

   10.大小写要注意.非必要不要整个字都是大写,除非要骂人

   例如:

MUSTchangetoOSimmediately.外国人就觉得不礼貌和喝令人一样.要强调的话,用底线,斜字,粗体就可以了.

   二、写信提示

   1.人家的名字千万不要错.老一辈的看到名字错就干脆撵去垃圾桶.同样,头衔都不要错.头衔或学位,任择其一吧.以下是一样的:

HowardE.Wyatt,D.D.SPhD.Dr.HowardE.Hyatt

   2.多过一个男人,用Messrs,就是Misters的意思,不过不要跟名字,跟姓就行啦.例如:

Messrs.Smith,Wyatt,andFury。

女人呢?

用Mesdames,Mmes.,orMses.同样不要跟名字.例子:

Mses.Farb,Lionel,andGray。

男女一齐呢?

弄清楚称呼就行.例如:

Dr.andMrs.HaroldWright；Mr.HaroldWrightandDr.MargaretWright；Mr.andMrs.HarveyAdams-Quinn。

   3.有人有自己头衔就要跟紧,例如有人有荣誉学位就不喜欢用一般的头衔啊~有时大头不知道对方头衔,干脆用Ms.算了.Ms.SarahGray

   4.地址要低日期至少两行.处名时,职衔短可以一行过,长就下一行吧.例如:

   KenGreen,President／KenGreen／VicePresidentofInternationalOperations

   但这个就显得有点。

。

。

:

   KenGreen／VicePresidentofUnicomChina

   正确应为:

   KenGreen／VicePresident,UnicomChina

   5.老外的名字有时有Jr.或Sr.,之前的逗点是随你喜欢的,以下都是正确,不要笑人:

   MichaelJ.Smith,Jr.／MichaelJ.SmithSr.

   6.外国国名尽量用大写.是为尊重,也方便邮差叔叔.

   7.地址上的数字直接用阿拉伯数字吧,除了One,例子:

   127NinthAvenue,North

   127E.15Street

   5ParkAvenue

   OneWingrenPlaza

   556-91Street

给客户报价后跟进的英文邮件如何写

　　在平时商务往来中，本人发现很多客户在对公司某个产品价格询盘后，我及时给予报价，但是报价后就一直没有客户的反应，没有见有订单。

像这种情况下，作为一个销售人员，应该如何处理呢？

应该写什么内容的邮件去给客户以求进一步跟进呢？

应该在发出报价后几天内发出邮件比较合适呢?

针对这些问题，本人提出以下三个解决方法，如果哪位网友有更好地办法，不妨拿出来让大家一起参考。

回复A：

直接去函敦促

DearHugoChu, 

Wisheverythingwellwithyouandyouresteemedcompany!

WeareinreceiptofyourletterdatedAug10,andasrequestedwasexpressedyou3cataloguesforourrefrigerationgoods.Wehopetheywillreachyouinduecourseandwillhelpyouinmakingyourselection.

Wishwewillpromotebusinessaswellasfriendship!

Bestwishes!

Aaron

回复B：

先写邮件问清情况。

本人觉得先写邮件问清情况，简单的询问，如HAVEYOURECEIVEDMYP/I,ISTHEREANYQUESTIONORPROBLEMWITHYOU?

再问何时开L/C或汇订金过来.....如客户没回复，那你应该（很有必要）打个电话过去问清情况。

是价格问题还是临时发生改变?

客户是中间商，还在等最终客户的确认？

还是其它问题？

然后根据情况做一些措施看能否挽回这一张订单。

DearSir,

Goodmorning!

Hopeyouhavegotawonderfulweekend!

Forseveraldaysnonewsfromyou,myfriend.NowIamwritingforremindingyouaboutourofferforitemof****dated******accordingtoyourrelativeinquiry.Haveyougot（orchecked）thepricesornot?

（Youcanaddsomewordstointroduceyouradvantageofyourproductorsomethingelsetoattractthecustomer）.Anycommentsbyreturnwillbemuchappreciated.Itwillbeourbigpleasureifwehaveopportunitiestobeonsevericeofyouinnearfuture.

Lookingforwardtoyourpromptresponse,

Thanksandbestregards,

YoursFaithfully 

Aaron

回复C：

如果仍然没有回音的话，可以在一、两个月后再写一封信。

DearSir,

NowIamwritingforkeepingintouchwithyouforfurtherbusiness.Ifanynewinquiry,welcomehereandIwilltrymybesttosatisfyyouwellwithcomptetitivepricesasperyourrequest.

Bytheway,howaboutyourorder（orbusiness）withitem***?

IfstillpendingIwouldliketoofferourlatestpricestopromoteanopportunitytocooperatewitheachother.

Thanksandbestregards, 

Aaron

英文邮件e-mail退信常见英语提示

   做外贸联系国外客户常见的退信如下.这有帮助你更好的与客户联系.也有助与你与国外邮局写信告诉他事情的改善申请.所以以下的E-MAIL术语要懂.

   1.ThisisthePostfixprogramathost.

   Postfixprogram指电子邮件的后缀,如@.

   Host主机,以..为主机的

   I'msorrytohavetoinformyouthatyourmessagecouldnot

   bedeliveredtooneormorerecipients.It'sattachedbelow.

   收件人recipients.传送delivered

   Forfurtherassistance,pleasesendmailto

   postmaster邮局

   Ifyoudoso,pleaseincludethisproblemreport.Youcan

   deleteyourowntextfromtheattachedreturnedmessage.

   问题报告problemreport

   returnedmessage被退回的邮件信息

   ThePostfixprogram

   :

Hostordomainnamenotfound.Nameserviceerrorfor

   name=type=MX:

Hostnotfound,tryagain

   hostordomainname主机或域名

   Notfound没有发现,那你就要另找其他的邮件了.找不到客户的邮箱域名服务器肯定没有办法发邮件.或许是你的邮局不支持海外发送,被国外邮局拒绝了,所以你可以用其他的邮箱测试.

   2.ThisisthePostfixprogramathost.

   I'msorrytohavetoinformyouthatyourmessagecouldnot

   bedeliveredtooneormorerecipients.It'sattachedbelow.

   Forfurtherassistance,pleasesendmailto

   Ifyoudoso,pleaseincludethisproblemreport.Youcan

   deleteyourowntextfromtheattachedreturnedmessage.

   ThePostfixprogram

   :

connectto

   [208.101.34.70]:

Connectionrefused

   拒绝连接Connectionrefused

英文邮件回复报价样函

在外贸业务中，我们每天都在回复客人的询盘，那么你的回复是否规范，是否表达得明确而具体呢？

这是我收集到的回复报价的英文样函，和大家一起分享吧。

    说明涨价原因

    DearSirorMadam:

    Enclosedisournewpricelistwhichwillcomeintoeffecttheendofthismonth.Youwillseethatwehaveincreasedourpricesonmostmodels.Wehave,however,refrainedfromdoingsoonsomemodelsofwhichweholdlargestocks.Theexplanationforourincreasedpricesstemsfromthefactthatwearenowpaying10%moreforourrawmaterialsthanwewerepayinglastyear,alongwithsomeofoursubcontractorshavingraisedtheirpricesasmuchas15%.

    Asyouknow,wetakegreatprideinourproductandareproudofthereputationforqualityanddependabilitywehavebuiltover15years.Wewillnotcompromisethatreputationbecauseofraisingcosts.Wehave,therefore,decidedtoraisethepriceofsomeofourproducts.

    Wehopeyouwillunderstandourpositionandlookforwardtoyourcooperation.

    Withbestregards,

    Hillary

    说服买家涨价之前下单

    DearSirorMadam:

    Thisisregardingourquotationdated2November,andourmailofferdated8Novemberconcerningthesupplyofwidgets（小机具）.Wearepreparedtokeepourofferopenuntiltheendofthismonth.

    Foryourinformation,themarketisfirmandgrowing.Thereisverylittlelikelihoodofanysignificantchangeinthevisiblefuture.Asthisproductisingreatdemandandthesupplyislimited,tosecureyourorder,wewouldrecommendthatyouacceptthisofferwithoutdelay.

    Yourssincerely,

    Hillary

    对价格作出让步

    DearSirorMadam:

    Thankyouforyourmail.Wearedisappointedtohearthatourpriceforyourrequiredproductistoohighforyouracceptance.YoumentionedthatJapanesegoodsarebeingofferedtoyouatapriceapproximately8%lowerthanourquote.

    Weacceptyourposition,butweareoftheopinionthatthequalityoftheothermakesdoesnotmeasureuptothatofourproducts.Althoughwearekeentodobusinesswithyou,weregretthatwecannotacceptyourcounteroffer.

    Wedowanttotryandworkwithyou,andmeetyourrequest,butthebestwecandoistoreduceourpreviousquotationby3%.Wehopethatthiswillmeetyourapproval.

    Welookforwardtohearingfromyou.

    Withbestregards,

    Hillary

    答复在30日有效期的信用状付款的建议

    DearSirorMadam:

    Thankyouforyourorderof500b/wTVsetsbyyourletterdated17July.

    Wehaveconsideredyourproposaltopaybya30-dayletterofcredit.Wedonotusuallyaccepttimecredit;however,inviewofourlongandmutuallybeneficialrelationship,wearewillingtomakeanexceptionthistime.

    Imuststressthatthisdeparturefromourusualpracticerelatestothistransactiononly.Thisone-timeaccommodationdoesnotsetaprecedentforfuturetransactions.

    IamenclosingoursalescontractNo.834coveringtheorder.Iwouldbegratefulifyouwouldfollowtheusualprocedure.

    Yourssincerely,

    Hillary

    答复直接付款的要求

    DearSirorMadam:

    Thankyouforyourletterdated2OctoberrequestingpaymentagainstdocumentsforcontractsNo.482and483.

    Wearepleasedtosaythatweagreetoyourrequest.Wewish,however,tomakeitclearthatinourfuturetransactions,involvedforeachtransactionislessthanUS$5,000ortheequivalentinRenminbi.Shouldtheamountexceedthatfigure,paymentbyletterofcreditwillberequired.

    Wewouldliketosaythatthisexceptionisallowedonlyinlightofourlongandmutuallybeneficialassociation.

    Yourssincerely,

    Hillary

    同意修改付款条件

    DearSirorMadam:

    Wethankyouforyourletterdated6JuneandarepleasedtoacknowledgeyourorderNo.463ofthesamedateforceramictiles.

    Themodifiedtermsofpaymentyouproposearequiteacceptableandatelexhasbeendispatchedtoyoutothiseffect.

    Alltheitemsinyourordercanbesuppliedfromstockandwillbepackedandshippedimmediatelyupontheremittancebytelegraphictransferbeingreceived.

    Thefollowingdocumentswi