酒店英语培训SHERATON喜来登.docx

酒店英语培训SHERATON喜来登.docx

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酒店英语培训SHERATON喜来登

Chapter1.CourtesyEnglish

Unit1：

GREETING&FAREWELLS

●VOCABULARY

●PHRASESONTHEJOB

GoodmorningGoodafternoonGoodeveningWelcomebackHi

早上好下午好晚上好欢迎回来嗨

HelloHowdoyoudo?

Howareyou?

Fine,thankyou,andyou?

你好你好你好吗？

很好，谢谢，你呢？

Fine,thanks,andyou?

Good-byeGoodnightGood-byefornow

很好，谢谢，你呢？

再见晚安再见

Itwasnicetoseeyouagain.HaveagoodeveningSeeyoulater.Itwasniceseeingyou.

很高兴又见到你。

晚上愉快。

回头见。

很高兴见到你。

HaveagoodweekendHaveasafetripHaveagooddayHopetoseeyouagain

周末愉快。

一路平安。

祝您愉快。

希望再见到您。

Thankyouforcoming（Thanksforcoming）Lookforwardtoseeingyouagain

感谢光临。

盼望再见到您。

●LISTENTOTHECONVERSATION

Listentotheguestandthenfillthegapineachsentence.

Theguest’snameis.

Thestaff’snameis.

Theguestwilltoday.

He’llliveinnexttimehecomes.

●TALKINGTOTHEGUEST

Staff:

Goodmorning.Mr.Smith.Howareyoutoday>?

Guest:

Goodmorning.Jane.I’mfine,thanks,andyou?

Staff:

I’mfinetoo.Areyouchecking-outtoday?

Guest:

yes,Ithinkso

Staff:

Didyouenjoyyourstayhere?

Guest:

Yes,Idid.

Staff:

Ihopeourserviceistoyoursatisfaction

Guest:

Sure.I’mverypleasedwitheverythinghere.

Staff:

Thankyou.Iwishyouanicetriphomeandlookforwardtoseeingyouagain.

Guest:

Thankyou.I’lldefinitelycometotheSheratonnexttimeI’minTianjin.

PAIRWORK

Findapartnerandplaytherolesofthestaffandtheguestwhowillbeonholidaysoon.

OXFORDHUMOUR

ThemoreIstudy,themoreIknow.

ThemoreIknow,themoreIforget.

ThemoreIforget,thelessIknow.

Sowhystudy?

UNIT2:

INTRODUCTIONS

VOCABULARY

PHRASESONTHEJOB

MynameisJohnSmithIt’snicetomeetyou.It’snicemeetingyou.

我叫约翰.史密斯。

很高兴见到您。

很高兴见到您。

I’mMaryCopperI’mpleasedtomeetyouI’mgladtomeetyou.

我叫玛丽.库伯。

很高兴见到您。

很高兴见到您。

LetmeintroduceyoutoJohnSmithI’dliketointroduceyoutoMaryCopper.

我把你介绍给约翰.史密斯。

我想把你介绍给玛丽。

I’dlikeyoutomeetMr.Thomson.Idon’tthinkwe’vemetbefore

希望你认识一下托玛斯先生。

我想我们以前没见过。

Havewemetbefore?

You’renewhere,aren’tyou?

我们以前见过面吗？

你是新来的，对吗？

LISTENTOTHECONVERSATION

TALKINGTOTHEGUEST：

Staff:

Goodmorning,sir,MayIknowyourname?

Guest:

Certainly.MynameisJohnSmith

Staff:

Wouldyoupleasespellyourlastname?

Guest:

Sure.P-a-r-k-I-n-s-o-n,Parkinson.

Staff:

HowdoyoudoMr.Parkinson?

Welcometoourhotel

Guest:

Howdoyoudo?

Verynicetomeetyou.

Staff:

Hopeyou’llenjoyyoustayhere.

Guest:

IthinkIwill

Staff:

Seeyoulater.

Guest:

Seeyou.

PAIRWORK

Introduceyourselftoapartner.

EXERCISE

Putinarticleswhereneeded.

A:

Wouldyoulikecoldmilk?

B:

Yes,please.I’dlikeglassofbeerifyou’vegotit.

A:

I’llgoandhavealookinkitchen.

Yes,there’sbottlehere,butitisn’tcold

B:

Nevermind.CanIhavepieceoficeinit?

A:

Sure.Thereisquitealotinrefrigerator.

IDIOMS：

Nopainnogain.

Asbusyasabee.

Handandfoot.

Asproudasapeacock.

Ashungryasawolf

Beataboutthebush.

UNIT3:

APOLOGIES

VOCABULARY

PHRASESONTHEJOB

ExcusemeI’msorrypleaseforgiveme.That’sOk

打扰一下。

对不起。

请原谅。

没什么。

IdoapologizeThat’sallrightPleaseacceptourapology.

我很抱歉。

没关系。

请接受我们的歉意。

Wouldyoupleasewaitamoment?

Wouldyoumindwaitingasecond?

请稍等好吗？

请稍等好吗？

Ididn’tmeanforthattohappen.Iassureyouitwon’thappenagain.

我是不想出这种事的。

我向您保证以后不再发生这种事。

TALKINGTOTHEGUEST

Guest:

Excuseme.Ithinkthereisamistakeinmybill..

Staff:

I’msorrytohearthat.I’llcheckforyourightaway.Wouldyoupleasewaitamoment?

Guest:

OK.（amomentlater）

Staff:

Idoapplogize,Mr.Smith.Thereisamistakeinyourbill.Iassureyouitwon’thappen

again.

Guest:

Well,that’sallright

EXERCISE

Putinthemissingword.

MrandMrsMillerarefromAustria.TheyoftengoshoppingwithouttheirGermanguide.Buttheycan’ttothetaxidriverastheycanawordofChinese.Theydon’tknowhowtohimwheretheywanttogo.Andthedriverdoesn’tknowhowtotothembecausehedosen’tGerman.Mr.Millertohimself.“IwishIcouldsomeChinese.”

UNIT4:

OFFERINGHELP

VOCABULARY

PHRASESONTHEJOB

AnythingIcandoforyou?

Ifthere’sanythingIcandotohelp,pleaseletmeknow.

我能为您做些什么？

如果有我能帮忙的话，请告诉我。

CanIhelpyou?

IfIcanbeofassistance.Pleasedonothesitate.

我能帮忙吗？

如果要我帮忙，别犹豫，尽管讲。

Doyouneedanyhelp?

I’dbeverygladtohelpyou.

要帮忙吗？

很高兴认识你。

CanIgiveyouahand?

Ifyouwouldn’tmind.

要帮忙吗？

如果你不介意。

Ifyoudon’tmind.Ifit’snotrouble

如果你不介意。

如果不麻烦的话。

There’snohurrypleasetakeyourtime

不着急。

不着急。

Goingup?

Goingdown.

上楼吗？

下楼。

LISTENTOTHECONVERSATION

Staff:

Excuseme,MayIhelpyou?

Guest:

Yes,I’mlookingformyroom.

Staff:

MayIknowyourroomnumber,please?

Guest:

Yes,myroomnumberis358.

Staff:

That’s