商务英语4形考答案.docx
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商务英语4形考答案
国家开发大学商务英语4形考答案
第一单元
选择填空题（每题10分，共5题）
?
—Sure,noproblem.First,goSeeCindyandtellherWhereyou'regoingand
When.
选择一项:
C.Canyoufillmein
——HeyKyle,guesswhat!
ThebossisSendingmetoEUrOPeforamarketingSeminarnextmonth.
—You'vebeenitchingtogoOnabusinesstripformonths.
选择一项：
A.Iamsorrytohearthat.
B.Great!
Youmustbehappy.
C.Sowhat?
IfyouareintendingjustoneSChengencountry,youwillneedtoapply
fortheSChengenViSadirectlyWiththeembassyorconSUIateofthatPartiCUIarcountry.
选择一项：
A.toViSit
B.ViSiting
C.ViSited
Canyoufillme?
IneedSOmedetailedinformation.
选择一项：
A.in
B.UP
C.out
题目5
题干
Traveller'sCheCkSaregenerallysmallfacevalue.
选择一项：
A.at
B.On
C.of
—HOWwouldyouliketogo?
选择一项:
A.I'llgetintouchWiththerailroad
B.
St
I'dliketoflytoFrankfurtforaStayoftwodays
C.IexpecttodepartforFrankfurtonSUnday,SePtember1
—Yes,businessclass.
选择一项:
A.Willyouflybusinessclass
B.WhendoyouPIantoleave
C.WhereshallImakehotelreservatiOn
PIeaSeanOPenreturnflightfromBarCeIOnatoFrankfurt.
选择一项：
A.PaPer
B.text
C.book
Travellers,Whenthechecks,havetoSigntheCheCkSinthePreSenceof
thebankorSerViCeclerks.
选择一项：
A.buy
B.buying
C.tobuy
WeUSedtoCaShadvances.
选择一项：
A.had
B.having
C.have
标记题目
题干
behalfofVanCOUVerC&SInt'lTradeCorp.,IamPIeaSedtoinViteyouandyourcolleaguestoViSitus.
选择一项:
A.FOr
B.On
C.In
YouCandownlOadandPrintOfftheOnIine.
选择一项：
A.from
B.form
C.formal
ManyofthebanksandtravelSerViCeSintheWeSterncountriesPrOVide
COnVenienCeforthetravellersbyissuingtraveller's.
选择一项：
A.CheCkS
B.CaSh
C.CreditCardS
完形填空：
选择正确答案，补全文章（每题10分）。
HowtoSChedUIeYourViSaAppointment
PaymentCanbemadeWithaUnionPaydebitCardorincash.YouCan回
答directlythroughthewebsite,theCallCenter,orataCitiCbankATM.IfPayingat
回答orWithcash.IfyouPreferto
aCitiCbankbranch,youCanPayWithaUnionPay
回答onthe
payincash,theappointmentwebsitewillproduceabankdepositsliptypeofappointmentforwhichyouhaveregistered;thedepositslipwillindicate
howmuchyoumustpay.Youmustprintthisbank回答,logofftheappointment
site,proceedtoalocalCiticbankbranch,presentthebankdepositslip,paytherequestedamount,obtainanoriginalbankreceiptforthetransaction,logbackintothe回答,andenterthebankreceiptconfirmationnumberintotherequestedfield.
BCACA
翻译：
为句子选择正确的翻译（每题10分）。
1.Canyoufillmein?
回答
A.你能替代我一下吗？
B.你能为我填写吗？
C.你能向我详细介绍一下吗？
二、2.Notallrestaurantsacceptthecard.回答
A.所有酒店都不接受此卡。
B.并非所有酒店都接受此卡。
C.所有酒店接受的不是此卡。
3.Weusedtohavecashadvances.回答
A.我们以前是预支现金。
B.我们使用已有的现金
C.我们习惯了预支现金。
三、4.Letmeknowhowyoulikelivingoutofasuitcase.回答
A.到时候告诉我没有旅行包你是怎么活下来的。
B.到时候告诉我你是怎么带着旅行包生活的。
C.到时候告诉我你怎么那么喜欢带着旅行包生活。
5.Itisveryprofitablefortheissuingofficestofinancethefundstheycollectbyissuingtraveller'schecks.回答
A.对发行机构来说，发行旅行支票提供融资便利是有利可图的。
B.对发行机构来说，融资有利可图，他们征集资金，发行旅行支票。
C.对发行机构来说，征集资金，发行旅行支票，融资等，都是有利可图的。
SchengenVisaApplicationSteps
Identifythecountryorcountriesyouwillbetravellingto.Itisparticularlyimportanttoknowwhichcountriesyouaretravellingtobecauseitdetermineswhereandhowyouaregoingtosendyourapplication.
•IfyouareintendingtovisitjustoneSchengencountry,youwillneedtoapplyfortheSchengenvisadirectlywiththeembassyorconsulateofthatparticularcountry.
•IfyouareintendingtovisittwoormoreSchengencountries,yourapplicationmustbesenttotheembassyorconsulateofthecountrythatshallbeyourmaindestination.
•IfyouareintendingtovisitseveralSchengencountries,butdonothaveamaindestination,youshouldapplyforthevisaattheembassyorconsulateofthefirstSchengencountryonyourtravelitinerary.
FilloutanapplicationformbeforehandtoobtainaSchengenvisa.Youcandownloadandprintofftheformonline.
PreparealltherequirementsforyourSchengenvisaapplication.Dependingontheconsulateorembassy,youarerequiredtoshowthefollowingdocuments:
•Avalidnationalpassport
•Evidenceshowingthepurposeofyourtrip（e.g.hotelreservations）
•Proofofmedicalinsurance
•Around-triptravelticket
•Proofoffunds
ChecktheprocessingtimetoensureyougetyourSchengenvisaontime.Theprocessingtimevariesperembassy,soitisimportanttotaketheprocessingtimeintoaccountwhenplanningyourtrip.
1.Thispassageismainlyabout回答.
A.whatisaSchengenvisa
B.whocanapplyforaSchengenvisa
C.howtoapplyforaSchengenvisa
2.IfyouareintendingtovisittwoormoreSchengencountries,youwillneedtosendyourapplication回答.
A.totheembassyorconsulateofthecountrythatshallbeyourmaindestination
B.directlywiththeembassyorconsulateofthatparticularcountry
C.totheembassyorconsulateofthefirstSchengencountryonyourtravelitinerary
3.Youcandownloadandprintofftheform回答.
A.viayourphone
B.ontheInternet
C.byyourfriends
4.YouarerequiredtoshowthefollowingdocumentsEXCEPT回答.
A.around-triptravelticket
B.avalidnationalpassport
C.abirthcertificate
5.Theprocessingtimeis回答perembassy.
A.different
B.thesame
C.similar
第二单元
一、选择填空题（每题10分，共5题）
题干
—TheClientSaidhehadtoSendamonitorbackthreetimesbeforetheproblem
WaSsolved.DoyouhaveareasOnforthis?
选择一项：
A.Well,IwonderWhethertherecentlayoffsareaffectingthequalityofOUrCUStOmer
SerViCe
B.Whatdoyouthink?
BUtIhavenoidea
C.That'stheclient'sownproblem,Iguess
—Whatisthedistancebetweenthenewbuildingandyouroffice?
选择一项：
A.Itisneartothebusstop
B.Itisabout15kilometers
C.ItisVeryclose
题干
Someofthecustomers'complaintsSeem.
选择一项：
A.inacceptable
B.Unacceptable
C.Unaccepted
题干
SOmeStOreSevenOfferIaneSforCUStOmerSWith10itemsOrIeSSto
CheCkOUtquickly.
选择一项：
A.expire
B.express
C.exact
题干
CUStOmerSoftenremaintoabusinessthathasexcellentSerViCeevenif
theirPriCeSarehigh.
选择一项：
A.loyal
B.loyally
C.loyalty
—Hello,isthatSailMovingCompany?
—?
选择一项：
A.Yes,thisisJaCkSPeaking.ThankSforcalling.WhatCanWedoforyou
B.Yes,I'mJack.ThankSforcalling.WhatCanWedoforyou
C.Yes,SPeaking.WhatCanIdoforyou
TheCUStOmerSerViCerepresentativeWilloftenallowCUStOmerStoexchangethePrOdUCttheyboughtorreturnitforafull.
选择一项：
A.compensatiOn
B.repay
C.refund
题干
theSitUationmaybe,makeSUrethatyoudon'tleaveyourCUStOmerWithan
UnanSWeredquestion.
选择一项：
A.WhateVer
B.Whenever
C.HOWeVer
题干
Ifthingshave,thePerSonyou'retalkingtowillWanttoknowthereasons.
选择一项：
A.gotUP
B.gonewrong
C.turneddown
—Whatdoesthecustomer'scomplaintsay?
选择一项：
A.Hesayshewillwriteusathank-youletter
B.Hesayshehasn'tgottenbackthemonitorforrepairs
C.Hewantstoknowwhetherwecouldgivehimadiscount
TheAmericanideaofcustomerserviceiseachcustomerthecenterofattention.
选择一项：
A.made
B.tomake
C.make
Customerswon'tfindstoreclerkssittingaround.
选择一项：
A.watchingTVorplayingcards
B.towatchTVorplaycards
C.watchingTVortoplaycards
Ifanyofthearticlesaredamagedduringmove,youmaymakeafor
compensationwithourcompany.
选择一项：
A.request
B.demand
C.claim
——HOWdoyoucalculatethefeeifWeaskyoutomovetheOffiCefurniture?
选择一项：
A.WeCangiveyoua10%discoUnt
B.Sorry,Wearenotavailablethesedays
C.Thecostdependsonthefloortomoveto,thedistancebetweentwoPIaCeSandthe
amountofthefurnituretomove
LookingyourCUStOmerSintheeyeshowsthatWearelisteningtothemandhearing
选择一项：
A.WhyaretheySaying
B.howaretheySaying
C.WhattheyareSaying
二、阅读理解/翻译/完形填空（题型随机）（共50分）完形填空：
选择正确答案，补全文章（每题10分）。
CUStOmerSerViCeistheSerViCeorCarethataCOnSUmerreceivesbefore,duringandafterapurchase.It'sOneofthefactorsthatcomeintoplayWhenaCOnSUmerisdeterminingbuyingvalue,theotheristhequalityofthePrOdUCtorSerViCethatisbeing回答.
COnSUmerSoftenmustencounteranexperiencetonotonlybeaSatiSfiedcustomer,butaloyalcustomer.CuStOmerSerViCeisaPartOfthatexperience.
TOPnotchSerViCeWillCreate回答andareturningcustomer,WhiChisWhatWeallmustStriVefor.
ExcellentCUStOmerSerViCeis回答tobusinessestoday.It'sacompOnentthatisoftenmissing,UnfOrtUnately.HowdoyouPrOVidegreatCUStOmerservice?
AIWaySmakeyourCUStOmera回答.Greettheminafriendlymanner,WhetherthatbeViatelephone,emailorinPerSon.
LetthemknowyouaretheretohelpandthatyouwilltakeCareofthem,notonlybeforethesalebutafteraswell.Afterall,inathrivingbusinessCUStOmerSarenot回答;it'sarequirementforbusinessestosurvive.
选自：
ntutorialsandsamples∕a/What-IS-CUStOmer-Service.htm
DEACB
阅读理解：
根据文章内容，把每一段和其所谈论的话题相匹配（每题10分）。
CustomerSerViCe
1.TheAmeriCanideaQfCUStQmerSerViCeistomakeeachCUStQmertheCenterQf
attention.AndWhereVeryougo,goodCUStQmerSerViCemeansmakingCUStQmerSfeelspecial.回答
2.Whencustomersgettoastore,theyaretreatedashonoredguests.CustomersdonusuallyfindstoreclerkssittingaroundwatchingTVorplayingcards.Instead,theclerks
greetthemwarmlyandoffertohelpthemfindwhattheywant.Customersusuallydon't
havetoaskhowmuchitemscost,sincepricesareclearlymarked.回答
3.Whencustomersarereadytocheckout,theycangotothenearestandshortest
checkoutlane.Goodstores
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