商务英语4形考答案.docx

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商务英语4形考答案

国家开发大学商务英语4形考答案

第一单元

选择填空题(每题10分,共5题)

?

—Sure,noproblem.First,goSeeCindyandtellherWhereyou'regoingand

When.

选择一项:

C.Canyoufillmein

——HeyKyle,guesswhat!

ThebossisSendingmetoEUrOPeforamarketingSeminarnextmonth.

—You'vebeenitchingtogoOnabusinesstripformonths.

选择一项:

A.Iamsorrytohearthat.

B.Great!

Youmustbehappy.

C.Sowhat?

IfyouareintendingjustoneSChengencountry,youwillneedtoapply

fortheSChengenViSadirectlyWiththeembassyorconSUIateofthatPartiCUIarcountry.

选择一项:

A.toViSit

B.ViSiting

C.ViSited

Canyoufillme?

IneedSOmedetailedinformation.

选择一项:

A.in

B.UP

C.out

题目5

题干

Traveller'sCheCkSaregenerallysmallfacevalue.

选择一项:

A.at

B.On

C.of

—HOWwouldyouliketogo?

选择一项:

A.I'llgetintouchWiththerailroad

B.

St

I'dliketoflytoFrankfurtforaStayoftwodays

C.IexpecttodepartforFrankfurtonSUnday,SePtember1

—Yes,businessclass.

选择一项:

A.Willyouflybusinessclass

B.WhendoyouPIantoleave

C.WhereshallImakehotelreservatiOn

PIeaSeanOPenreturnflightfromBarCeIOnatoFrankfurt.

选择一项:

A.PaPer

B.text

C.book

Travellers,Whenthechecks,havetoSigntheCheCkSinthePreSenceof

thebankorSerViCeclerks.

选择一项:

A.buy

B.buying

C.tobuy

WeUSedtoCaShadvances.

选择一项:

A.had

B.having

C.have

标记题目

题干

behalfofVanCOUVerC&SInt'lTradeCorp.,IamPIeaSedtoinViteyouandyourcolleaguestoViSitus.

选择一项:

A.FOr

B.On

C.In

YouCandownlOadandPrintOfftheOnIine.

选择一项:

A.from

B.form

C.formal

ManyofthebanksandtravelSerViCeSintheWeSterncountriesPrOVide

COnVenienCeforthetravellersbyissuingtraveller's.

选择一项:

A.CheCkS

B.CaSh

C.CreditCardS

完形填空:

选择正确答案,补全文章(每题10分)。

HowtoSChedUIeYourViSaAppointment

PaymentCanbemadeWithaUnionPaydebitCardorincash.YouCan回

答directlythroughthewebsite,theCallCenter,orataCitiCbankATM.IfPayingat

回答orWithcash.IfyouPreferto

aCitiCbankbranch,youCanPayWithaUnionPay

回答onthe

payincash,theappointmentwebsitewillproduceabankdepositsliptypeofappointmentforwhichyouhaveregistered;thedepositslipwillindicate

howmuchyoumustpay.Youmustprintthisbank回答,logofftheappointment

site,proceedtoalocalCiticbankbranch,presentthebankdepositslip,paytherequestedamount,obtainanoriginalbankreceiptforthetransaction,logbackintothe回答,andenterthebankreceiptconfirmationnumberintotherequestedfield.

BCACA

翻译:

为句子选择正确的翻译(每题10分)。

1.Canyoufillmein?

回答

A.你能替代我一下吗?

B.你能为我填写吗?

C.你能向我详细介绍一下吗?

二、2.Notallrestaurantsacceptthecard.回答

A.所有酒店都不接受此卡。

B.并非所有酒店都接受此卡。

C.所有酒店接受的不是此卡。

3.Weusedtohavecashadvances.回答

A.我们以前是预支现金。

B.我们使用已有的现金

C.我们习惯了预支现金。

三、4.Letmeknowhowyoulikelivingoutofasuitcase.回答

A.到时候告诉我没有旅行包你是怎么活下来的。

B.到时候告诉我你是怎么带着旅行包生活的。

C.到时候告诉我你怎么那么喜欢带着旅行包生活。

5.Itisveryprofitablefortheissuingofficestofinancethefundstheycollectbyissuingtraveller'schecks.回答

A.对发行机构来说,发行旅行支票提供融资便利是有利可图的。

B.对发行机构来说,融资有利可图,他们征集资金,发行旅行支票。

C.对发行机构来说,征集资金,发行旅行支票,融资等,都是有利可图的。

SchengenVisaApplicationSteps

Identifythecountryorcountriesyouwillbetravellingto.Itisparticularlyimportanttoknowwhichcountriesyouaretravellingtobecauseitdetermineswhereandhowyouaregoingtosendyourapplication.

•IfyouareintendingtovisitjustoneSchengencountry,youwillneedtoapplyfortheSchengenvisadirectlywiththeembassyorconsulateofthatparticularcountry.

•IfyouareintendingtovisittwoormoreSchengencountries,yourapplicationmustbesenttotheembassyorconsulateofthecountrythatshallbeyourmaindestination.

•IfyouareintendingtovisitseveralSchengencountries,butdonothaveamaindestination,youshouldapplyforthevisaattheembassyorconsulateofthefirstSchengencountryonyourtravelitinerary.

FilloutanapplicationformbeforehandtoobtainaSchengenvisa.Youcandownloadandprintofftheformonline.

PreparealltherequirementsforyourSchengenvisaapplication.Dependingontheconsulateorembassy,youarerequiredtoshowthefollowingdocuments:

•Avalidnationalpassport

•Evidenceshowingthepurposeofyourtrip(e.g.hotelreservations)

•Proofofmedicalinsurance

•Around-triptravelticket

•Proofoffunds

ChecktheprocessingtimetoensureyougetyourSchengenvisaontime.Theprocessingtimevariesperembassy,soitisimportanttotaketheprocessingtimeintoaccountwhenplanningyourtrip.

1.Thispassageismainlyabout回答.

A.whatisaSchengenvisa

B.whocanapplyforaSchengenvisa

C.howtoapplyforaSchengenvisa

2.IfyouareintendingtovisittwoormoreSchengencountries,youwillneedtosendyourapplication回答.

A.totheembassyorconsulateofthecountrythatshallbeyourmaindestination

B.directlywiththeembassyorconsulateofthatparticularcountry

C.totheembassyorconsulateofthefirstSchengencountryonyourtravelitinerary

3.Youcandownloadandprintofftheform回答.

A.viayourphone

B.ontheInternet

C.byyourfriends

4.YouarerequiredtoshowthefollowingdocumentsEXCEPT回答.

A.around-triptravelticket

B.avalidnationalpassport

C.abirthcertificate

5.Theprocessingtimeis回答perembassy.

A.different

B.thesame

C.similar

第二单元

一、选择填空题(每题10分,共5题)

题干

—TheClientSaidhehadtoSendamonitorbackthreetimesbeforetheproblem

WaSsolved.DoyouhaveareasOnforthis?

选择一项:

A.Well,IwonderWhethertherecentlayoffsareaffectingthequalityofOUrCUStOmer

SerViCe

B.Whatdoyouthink?

BUtIhavenoidea

C.That'stheclient'sownproblem,Iguess

—Whatisthedistancebetweenthenewbuildingandyouroffice?

选择一项:

A.Itisneartothebusstop

B.Itisabout15kilometers

C.ItisVeryclose

题干

Someofthecustomers'complaintsSeem.

选择一项:

A.inacceptable

B.Unacceptable

C.Unaccepted

题干

SOmeStOreSevenOfferIaneSforCUStOmerSWith10itemsOrIeSSto

CheCkOUtquickly.

选择一项:

A.expire

B.express

C.exact

题干

CUStOmerSoftenremaintoabusinessthathasexcellentSerViCeevenif

theirPriCeSarehigh.

选择一项:

A.loyal

B.loyally

C.loyalty

—Hello,isthatSailMovingCompany?

—?

选择一项:

A.Yes,thisisJaCkSPeaking.ThankSforcalling.WhatCanWedoforyou

B.Yes,I'mJack.ThankSforcalling.WhatCanWedoforyou

C.Yes,SPeaking.WhatCanIdoforyou

TheCUStOmerSerViCerepresentativeWilloftenallowCUStOmerStoexchangethePrOdUCttheyboughtorreturnitforafull.

选择一项:

A.compensatiOn

B.repay

C.refund

题干

theSitUationmaybe,makeSUrethatyoudon'tleaveyourCUStOmerWithan

UnanSWeredquestion.

选择一项:

A.WhateVer

B.Whenever

C.HOWeVer

题干

Ifthingshave,thePerSonyou'retalkingtowillWanttoknowthereasons.

选择一项:

A.gotUP

B.gonewrong

C.turneddown

—Whatdoesthecustomer'scomplaintsay?

选择一项:

A.Hesayshewillwriteusathank-youletter

B.Hesayshehasn'tgottenbackthemonitorforrepairs

C.Hewantstoknowwhetherwecouldgivehimadiscount

TheAmericanideaofcustomerserviceiseachcustomerthecenterofattention.

选择一项:

A.made

B.tomake

C.make

Customerswon'tfindstoreclerkssittingaround.

选择一项:

A.watchingTVorplayingcards

B.towatchTVorplaycards

C.watchingTVortoplaycards

Ifanyofthearticlesaredamagedduringmove,youmaymakeafor

compensationwithourcompany.

选择一项:

A.request

B.demand

C.claim

——HOWdoyoucalculatethefeeifWeaskyoutomovetheOffiCefurniture?

选择一项:

A.WeCangiveyoua10%discoUnt

B.Sorry,Wearenotavailablethesedays

C.Thecostdependsonthefloortomoveto,thedistancebetweentwoPIaCeSandthe

amountofthefurnituretomove

LookingyourCUStOmerSintheeyeshowsthatWearelisteningtothemandhearing

选择一项:

A.WhyaretheySaying

B.howaretheySaying

C.WhattheyareSaying

二、阅读理解/翻译/完形填空(题型随机)(共50分)完形填空:

选择正确答案,补全文章(每题10分)。

CUStOmerSerViCeistheSerViCeorCarethataCOnSUmerreceivesbefore,duringandafterapurchase.It'sOneofthefactorsthatcomeintoplayWhenaCOnSUmerisdeterminingbuyingvalue,theotheristhequalityofthePrOdUCtorSerViCethatisbeing回答.

COnSUmerSoftenmustencounteranexperiencetonotonlybeaSatiSfiedcustomer,butaloyalcustomer.CuStOmerSerViCeisaPartOfthatexperience.

TOPnotchSerViCeWillCreate回答andareturningcustomer,WhiChisWhatWeallmustStriVefor.

ExcellentCUStOmerSerViCeis回答tobusinessestoday.It'sacompOnentthatisoftenmissing,UnfOrtUnately.HowdoyouPrOVidegreatCUStOmerservice?

AIWaySmakeyourCUStOmera回答.Greettheminafriendlymanner,WhetherthatbeViatelephone,emailorinPerSon.

LetthemknowyouaretheretohelpandthatyouwilltakeCareofthem,notonlybeforethesalebutafteraswell.Afterall,inathrivingbusinessCUStOmerSarenot回答;it'sarequirementforbusinessestosurvive.

选自:

ntutorialsandsamples∕a/What-IS-CUStOmer-Service.htm

DEACB

阅读理解:

根据文章内容,把每一段和其所谈论的话题相匹配(每题10分)。

CustomerSerViCe

1.TheAmeriCanideaQfCUStQmerSerViCeistomakeeachCUStQmertheCenterQf

attention.AndWhereVeryougo,goodCUStQmerSerViCemeansmakingCUStQmerSfeelspecial.回答

2.Whencustomersgettoastore,theyaretreatedashonoredguests.CustomersdonusuallyfindstoreclerkssittingaroundwatchingTVorplayingcards.Instead,theclerks

greetthemwarmlyandoffertohelpthemfindwhattheywant.Customersusuallydon't

havetoaskhowmuchitemscost,sincepricesareclearlymarked.回答

3.Whencustomersarereadytocheckout,theycangotothenearestandshortest

checkoutlane.Goodstores

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