CSCP 399模拟考试题.docx

CSCP 399模拟考试题.docx

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CSCP399模拟考试题

CSCP399模拟考试题

Q:

1TheeffectivenessoftheCRMstrategymustbe______toensurethatthestrategyishavingthedesiredeffectsofestablishinglifetimecustomersandincreasingtheorganization'sprofitability?

Youanswered:

C）Measured

Thecorrectanswerwas:

C）Measured

Explanation:

TheCRMstrategymustbemeasuredtoensurethatthestrategyishavingthedesiredeffectsofestablishinglifetimecustomersandincreasingtheorganization'sprofitability.

Q:

1Theobviouswayorganizationscangaugetheirsuccessatestablishingloyal

customersistomeasurecustomer______?

Youanswered:

A）Retention

Thecorrectanswerwas:

C）Satisfaction

Q:

1_____customerfeedbackquestionnairesareagoodsourceofdataformeasuringtimelycustomersatisfactionlevels?

Youanswered:

B）Extensive

Thecorrectanswerwas:

D）Transaction

Explanation:

Transactioncustomerfeedbackquestionnairesareagoodsourceofdataformeasuringtimelycustomersatisfactionlevels.

Q:

1Ifacustomerindicatesdissatisfactionemployeesare_______________toaddresstheproblemorconcernimmediately?

Youanswered:

A）Encouraged

Thecorrectanswerwas:

D）Trained

Explanation:

Whenacustomerindicatesdissatisfactionemployeesaretrainedtoaddresstheproblemorconcernimmediately.

Q:

1Theorganizationalorteamgoalmustbetogivecustomerswhattheywantandachievea______percentcustomersatisfactionrate?

Youanswered:

B）90

Thecorrectanswerwas:

A）100

Explanation:

Organizationsandteamsmusthavethegoalofgivingcustomerswhattheywanteverytimeandachievea100percentcustomersatisfactionrate.

Q:

1Duringa______reviewkeycustomers（B2B）canprovidevaluablecustomersatisfactiondatabyevaluatingtheiraccountmanager'sorteam'sresults?

Youanswered:

A）Performance

Thecorrectanswerwas:

A）Performance

Explanation:

Duringaperformancereviewkeycustomers（B2B）canprovide

valuablecustomersatisfactiondatabyevaluatingtheiraccountmanager'sorteam'sresults?

Q:

1Thefirststeptowardeffectiveoutsourcingistoestablishclearperformance________________fromthevendorwhowillprovidetheservice?

Youanswered:

C）Expectations

Thecorrectanswerwas:

C）Expectations

Explanation:

Clearperformanceexpectationsmustbeaddressedupfrontthevendorwhowillprovidetheservices.

Q:

1Itisimportantthatanorganizationmeasurevendorperformanceat_______________intervalstoensurecustomerneedsaresatisfactorybeingmet?

Youanswered:

B）Regular

Thecorrectanswerwas:

B）Regular

Explanation:

Anorganizationmustmeasurevendorperformanceatregularintervalsandmakeanynecessaryadjustmentsneededtoensurecustomerneedsaresatisfactorybeingmet.

Q:

1Itisessentialfororganizationsworkingwith______vendorstocoordinateactivitiesandtoestablishaformalsharingofbestpracticesamongthevendors?

Youanswered:

B）Outsourced

Thecorrectanswerwas:

D）Multiple

Explanation:

Organizationsworkingwithmultiplevendorsneedtoactivitiesandestablishaformalsharingofbestpracticesamongallthe.

Q:

1Whenanorganization’sneedforanewoutsourcedvendorarises,organizationsneedtobepreparedwithanexitstrategy?

Youanswered:

B）Alternative

Thecorrectanswerwas:

A）Exit

Explanation:

Spreadingoutorganizationalneedsamonganumberofvendorsprovidesanexitstrategyshouldavendorneedtobereplaced.

Q:

1_____sourcingisthedevelopmentandmanagementofsupplierrelationshipstoacquiregoodsandservicesinawaythataidsinachievingtheimmediateneedsofabusiness?

Youanswered:

C）Strategic

Thecorrectanswerwas:

C）Strategic

Explanation:

Strategicsourcingisthedevelopmentandmanagementofsupplierrelationshipstoacquiregoodsandservicesinawaythataidsinachievingtheimmediateneedsofabusiness.

Q:

1Whiletraditionalpurchasingfocusesonpurchaseprice;strategicsourcing

focusesonthetruecosttothe______?

Youanswered:

C）Business

Thecorrectanswerwas:

D）Customer

Explanation:

Withtraditionalpurchasingfocusesonpurchaseprice;strategicsourcingfocusesonthetruecosttothecustomer.

Q:

1Traditionalpurchasingseeseachpurchaseasadiscretetransactionandasaresulttraditionalpurchasingistransactional;butstrategicsourcingis_________________?

Youanswered:

C）Collaborative

Thecorrectanswerwas:

C）Collaborative

Explanation:

Traditionalpurchasingseeseachpurchaseasadiscretetransactionandasaresulttraditionalpurchasingistransactional;butstrategicsourcingiscollaborative.

Q:

1Strategicsourcingredesignsworkflowandinformationflowtoeliminate

redundanciesandnon-value-addedwork?

Youanswered:

C）Redesigns

Thecorrectanswerwas:

C）Redesigns

Explanation:

Strategicsourcingredesignsworkflowandinformationflowandthisallowsopportunitiesforrealignedandcollaborativebusinessprocesses,informationflows,andworkflows.

Q:

1TheuseoftheInternetandcompatiblesoftwaresystemsallowspurchasers

andsupplierstoshareinformationand______demandandsupplyfromanypointinthenetwork?

Youanswered:

B）Synchronize

Thecorrectanswerwas:

B）Synchronize

Explanation:

Compatiblesoftwaresystemsallowpurchasersandsupplierstoshareinformationandsynchronizedemandandsupplyfromanypointinthenetworkatanytime.

Q:

1Traditionalpurchasingdoesnotincreasethe______oftheentiresupplychainthewaystrategicsourcingcan?

Youanswered:

B）Visibility

Thecorrectanswerwas:

B）Visibility

Explanation:

Withstrategicsourcingenhancedvisibilityofthesupplychainprovidesmanyopportunitiesforimprovement.

Q:

1Expandedinformationsharingcanlessenthebullwhipeffectandprovideearlyproblemdetectionandfaster______?

Youanswered:

D）Response

Thecorrectanswerwas:

D）Response

Explanation:

Strategicsourcingprovidesexpandedinformationsharing,lesseningofthebullwhipeffectandprovidesforearlyproblemdetectionandfasterresponse.

Q:

1‘onthemarket’isatraditionalapproachtopurchasinginwhichorganizationsbuyinresponsetoimmediateneeds,choosingfreelyfromamongallthesuppliersthatcanmeetthoseneeds?

Youanswered:

A）Buy

Thecorrectanswerwas:

A）Buy

Explanation:

‘Buyonthemarket’isatraditionalapproachtopurchasinginwhichorganizationsbuyinresponsetoimmediateneeds.

Q:

1Thistypeofrelationshipisseenasalong-termarrangementthatisruledmorebyagreementsthanbycontracts?

Youanswered:

C）Collaboration

Thecorrectanswerwas:

C）Collaboration

Explanation:

Collaborationrelationshipisseenasalong-termarrangementthatisruledmorebyagreementsthanbycontracts

Q:

1Inthistypeofrelationship,businessgoalsaresharedandsuppliersarefoldedintothepurchasingentity?

Youanswered:

D）Merger

Thecorrectanswerwas:

D）Merger

Explanation:

TheMergersetsuparelationshipwherebusinessgoalsaresharedandsuppliersarefoldedintothepurchasingentity.

Q:

1Thelevelof______,communicationandsharedvalueswillvary,dependingontheeffectivenessofabusinessacquisition?

Youanswered:

C）Trust

Thecorrectanswerwas:

C）Trust

Explanation:

Dependingontheeffectivenessofthemergertheleveloftrust,communicationandsharedvaluesmayvary.

Q:

1Fromapurelyreactivestance,companieswithcertaintypesofsupplysituationsmaybeabletomanage______betterinastrategicalliance?

Youanswered:

C）Risk

Thecorrectanswerwas:

C）Risk

Explanation:

Inastrategicalliancecompanieswithcertaintypesofsupplysituationsmaybeabletomanageriskbetter.

Q:

1_____referstotheinterfacesbetweenthecomponentprocuredandthefinalproductsaswellasthecomplexityofthesupplychainitself?

Youanswered:

A）Architecture

Thecorrectanswerwas:

B）Complexity

Explanation:

Complexityreferstotheinterfacesbetweenthecomponentprocuredandthefinalproductsaswellasthecomplexityofthesupplychain.

Q:

1Managing______throughpurchasingmorethanoneneedsorgamblingonqualitycanbecostlystrategies?

Youanswered:

C）Availability

Thecorrectanswerwas:

B）Uncertainty

Explanation:

Managinguncertaintythroughpurchasingmorethanoneneedsorgamblingonqualitycanbecostlystrategies.

Q:

1_____alliancesmayimprovetimetomarket,getsproductintothehandsOfCustomersmorequickly,orhelpensurequality,andincreasedcustomersatisfaction?

Youanswered:

C）Developed

Thecorrectanswerwas:

A）Strategic

Explanation:

Strategicalliancesmayimprovetimetomarket,getsproductintothehandsofcustomersmorequickly,orhelpensurequality,andincreasedcustomersatisfaction.

Q:

1Alliancesmayenableorganizationstocombineresourcestoovercome______toentryandsearchforanddevelopnewopportunities?

Youanswered:

D）Challenges

Thecorrectanswerwas:

C）Barriers

Explanation:

Alliancesmayenableorganizationstocombineresourcestoovercomebarrierstoentryandsearchforanddevelopnewopportunities.

Q:

1Partnershipsthatleadtobetteradvertisingorincreased______tonewmarketchannelscanbebeneficial?

Youanswered:

C）Access

Thecorrectanswerwas:

C）Access

Explanation:

Partnershipsthatleadtobetteradvertisingorincreasedaccesstonewmarketchannelscanbebeneficial.

Q:

1Buildingalliancesbetweenorganizationscanhelpimproveoperationsbyloweringsystemcostsandusing______moreeffectively?

Youanswered:

D）Resources

Thecorrectanswerwas:

D）Resources

Explanation:

Buildingalliancesbetweenorganizationscanhelpimproveoperationsbyloweringsystemcostsandusingresourcesmoreeffectively.

Q:

1Partneringwithanorganizationthathasexpertiseinacertainareamakesiteasiertoimplementnew______?

Youanswered:

A）Systems

Thecorrectanswerwas:

D）Technology

Explanation:

Partneringwithanorganizat