酒店服务指南.docx

酒店服务指南.docx

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酒店服务指南

DearGuest,

WelcometoGrandViewHotelasourhonouredguest.Wearemostdelightedtohaveyouwithus.Pleasebeassuredthateveryeffortwillbemadebyourstaffandmanagementtoensureyouofamostcomfortableandunforgettablestay.

Toenableyoutogetfamiliarwithourhotelfacilitiesandpersonalisedservices,wehavedesignedthisServiceDirectorytosubmittoyouabrief,yetclearinformationyoumayrequireduringyourstaywithus.However,shouldfurtherassistanceberequired,kindlycontactourDutyAsst.ManageratExt1.

OnBehalfoftheStaff&Management,wewishyouHaveapleasantstayatGrandViewHotel,you“HomeAwayFromHome”.

Sincerelyyours.

GRANDVIEWHOTEL

LYSANDERCHEUNG

GeneralManager

GUESTSERVICE

AIR-CONDITIONING

Allroomshaveindividuallycontrolledair-conditioning.Forassistance,pleasecallourHousekeepingOffice.（Ext6）

ASSISTANTMANAGER

OurAssistantManagerison24hoursbasisinthelobbytoassistyou.（Ext1）

BABYCOT

PleasecontactyourFloorRoomAttendantorourHousekeepingOffice.（Ext6）

BABYSITTINGSERVICE

AvailablebyarrangementthroughourHousekeepingOffice,eighthoursadvancenoticeisadvisable.（Ext6）

BAGGAGESERVICE

Forbaggagecollectionorstorage,pleasecallourConciergeDesk.（Ext4）

BANQUETARRANGEMENTS

PleasecontactourCateringwhowillhandleallarrangementsforyourmeetingsandspecialfunctions.（Ext）

BEAUTYSALON

LocatedonthegroundfloorofsouthWingLobby.（Ext）

BREAKFASTDOOR-KNOBMENU

Forconvenience,pleasecompletethebreakfastdoor-knobmenuandplaceitoutsideyourdoor-knobbeforeretiring.

BUSINESSCENTRE

LocatedinourLobby.Serviceincludestyping,photocopying,translating,faxandsecretarialservices.Openfrom7:

00a.m.to24:

00a.m.（Sunday:

9:

00a.m.to10:

00p.m.）.Forurgentmatterstobehandledafterbusinesshandledafterbusinesshours,kindlycontactourGuestRelationsOfficers.（Ext1）

CARPARK

LocatedintheGroundFlooroppositetheHotel’sMainEntrance.

CHAUFFEUREDLIMOUSINESERVICE

PleasecontactourConciergeDeskfortransportationarrangements.（Ext4）

CHECKOUTTIME

Checkouttimeis12noon.KindlycontactourReceptionDeskshouldyourequireanextensionofstayoralatecheckour.（Ext2）

CHEQUES

TheManagementregretsthatpersonalchequesforsettlinghotelbillsarenotaccepted.

COLOURTELEVISION

Allguestrooms&SuiteshaveremotecontrolTVwithEnglish、Chinese、HongKongChannel、LocalChannel,HotelIn-housemovie,StarTVandJapaneseNHKChannel.Forassistance,pleasecontactourHousekeepingOffice.（Ext6）

CREDITCARDS

AllmajorCreditsCardsissuedbyoverseasbanksareaccepted.（Fordomesticcreditcards,onlyChinaConstructionBankisapplicablebynow）

ELECTRICITYPOWERSUPPLY

Electricitysupplyis220voltsA.C.50cycles.Fortransformersandadaptors,pleasecallourHousekeepingOffice.（Ext6）

EMERGENCYANDFIREINSTRUCTIONS

PleaserefertotheAdditionalInformationlistedinthisDirectory.

FLORIST

Forfloralarrangement,pleasecontactourFlowerShop.（Ext）

GUESTINFORMATIONCENTRE

PleasecallourInformationDeskforanyspecialassistanceyoumightneedduringyourstay.（Ext2）

HANDKCAPPEDFACILITIES

Wheelchairsareavailable.KindlycontactourAssistantManager.（Ext1）

HAIRDRYER

HairdryersareinstalledinsidetheWritingdeskofallourrooms&Suites.Forassistance,pleasecontactourHousekeepingOffice.（Ext6）

HOLYBIBLE

HolyBibleisavailableatHousekeepingOffice.（Ext6）

INTERNATIONALDIRECTDIALLING（IDD）

ForIDDcalls,pleasedial‘8’,orcontactourHotelTelephoneOperatorforassistance.（Ext0）

LAUNDRY&DRYCLEANING

Laundrybags&pricelistscanbefoundinsideyourguestroomwardrobe.PleasecontactyourFloorRoomAttendantorHousekeepingOfficeatExt6forcollectionordeliveryservices.Forsanedayservice,pleasegiveyourlaundrytotheFloorRoomAttendantbefore10:

00a.m.eachday.Expressserviceisalsoavailable,pleasecontactHousekeepingoffice.（Ext6）

LOCALCITYCALLS

Pleasedial‘9’beforeyoudialthelocalnumber.KindlynotethatlocalcallsrefertocallswithinDongGuan,anyothercallstooutsideDongGuanCityareconsideredaslongDistanceCalls（IDD）.

LOCALAITYTOURS

PleasecontactourConciergeDeskforcitytourarrangements.（Ext4）

LOST&FOUND

PleasecontactourHousekeepingOffice.（Ext6）

MAIL&MESSAGESERVICE

PleasecontactourInformationDesk.（Ext2）

MASSAGESERVICE（GUESTROOM）

Samegendermassageserviceinguestroomisavailableuponrequest,pleasecontactAssistantManagerdeskatextension‘1’.

MINIBAR

Drinksandsnackswillbechargedtoyouraccountaccordingtothepricelistinyourroom.PleasecontactyourFloorRoomAttendantorourHousekeepingOfficeforMiniBarreplenishmentanddiscrepancy.（Ext6）

MOBILEPHONESERVICE

PleasecontactHotelBusinesscentreatExt.

PAGINGSERVICE

Forpayingin-houseguests,pleasecontactourConciergeDesk.（Ext4）

PETS

WeregretthatNOPETSareallowedinthehotelpremises.TheManagementrecommends,ifrequired,thatlivegameorstockshouldbepurchasedinthelocalmarketafteryouhavecheckedout.Thiswouldsaveyoumuchunnecessaryinconvenience.

RADIO

Allguestrooms&Suitesareinstalledwithradioentertaining24hoursEnglish&ChineseChannels.Thecontrolpanelislocatedonthebedsideconsolenexttoyourbed.

CHINESERESTAURANT,COFFEESHOP&LOBBYBAR

WehaveapremiumselectionofChineseRestaurant,Coffeeshop&LobbyBarsdesignedtocatertoyoureveryneed.KindlycontactourFood&BeverageDepartmentforreservationsandbanquetarrangements.Forfurtherinformation,pleaserefertotheRestaurants&BarscolumnlistedinthisServiceDirectory.（Ext）.

RECREATIONCENTRE

HealthClub

ThereceptionoftheHealthclubislocatedonlevel1oftheImperialWing.Pleasedialextensionforactivities&facilitiesinquiriesandbooking.

RecreationInformation

`1）OutDoorHeatedSwimmingPool&JacuzziDally7:

00a.m.—10:

00p.m.

Complimentarylockerswillbeprovidedandtowelsareavailableatthechangingroom.Kindlynotethatswimmingwears,bath-robeandslippersarenotallowedtobeworninpublicareaoftheHotel.FreeofchargeofHotelin-houseguestuponproofofidentitybyhotelpassbook.

2）Gymnasium（Daily9:

30-24:

00）

Complimentarysportshirtandshortsareavailableatthechangingroom,sportsshoesandsockscanbepurchasedorhiredattheHealthclubKiosk.

FreeofchargeforHotelin-houseguestuponproofofidentitybyhotelpassbook.

3）TableTennis（Daily9:

30-24:

00）

Advancebookingisrecommended.

4）AerobicStudio

Ladiesareinvitedtocomeandexperienceanexcitingaerobicdancingcourse,leadby-theprofessionalvideodemonstration.Advancebookingisrequested.

5）BilliardRoom（Daily10:

00-24:

00）

Afteraharddayofbusiness,youmaywishtoparticipateinasportingactivity,likesnooker,withfriends.Astandardbilliardroomprofessionallydesignedforsnookerprovidesyouapeacefulenvironmentforplayingthisgentlegame,advancebookingisrecommend.

6）T．V.GamesRoom（Daily10:

00-24:

00）

Challengethecomputerandspentyoursparetimewiththoselatestgames.

7）TheMajangGameRoom（Daily10:

00-24:

00）

Letyouandyourfriendscomeandhaveafuntimeinacomfortableroom,forfurtherinformationpleasecontactthehealthclub,ExtNO.

ROOMKEY

Forsafekeepingofyourroomkey,wesuggestthatyoudeposititattheInformationDesklocatedontheLobbyFloorwhenleavingthehotelpremises.KindlynotethatthekeyremainsthepropertyofGrandViewHotel,andmustbereturnedtoourFrontOfficeCashierupondeparture.TheManagementregretsthata￥50.00chargewillbemadetoyouraccountforunreturnedkeys.PleasefurthernotethatlostofroomkeyduringyourstayshouldbereportedimmediatelytoourAssistantManagerforsecuritypurpose.Ourstaffwillalwaysaskforandverifyyournamebeforegivingoutyourkey.

ROOMSERVICE

Available24hours.PleaseselectyourfavouriteitemsfromtheRoomServiceMenuinyourroom.（Ext5004）

ROOMTOROOMCALLS

Incompliancewiththelocalpoliceregulation,directroomtocallingisprohibited,pleasedial‘0’toconnectyourdesireroomnumberthroughoperator.

SAFEDEPOSTITBOX

SafeDepositBoxesareavailablefreeofchargeatGuestRoom.TheHotelwillnotberesponsibleforvaluablesormoneyleftinyourroom.PleasenotethatyouarerequestedtosurrenderyourSafeDepositBoxupondepartureofyourstay.

SAUNASPA

TheGrandviewSaunaSpa,locatedattheSecondFloorofthewing（accessiblethroughthesidewayattheReceptiondeskontheHotelLobby）.OffersthebestSaunafacilitiesandmassageserviceintownfrom12:

00nnto4:

00amdaily.Forbookingandinquiry,pleasecallextension.

SECURITY

HotelSecuritypatrols24hoursaday.Foryoursafety&protection,kindlycooperatewithoursecurityprocedures.Forassistant,pleasecontactourAssistantManager.（Ext1）

SHOESHININGSERVICE

Weprovideashoeshinemittplacedinthedrawerofyourwardrobe.However,foradditionalservice,kindlyputyourshoesintothe“ShoeShiningService”basketandplaceitwhereitisnoticeablebyourFloorRoomAttendantwhenyourroomisbeingmadeupnextmorning.Forurgency,kindlycontactourHousekeepingOffice.SuchserviceisFreeofCharge.（Ext6）

SHUITLEBUSSERVICE

ShuttleBusserviceisavailablebetweenHotelandDongguancityandShenzhenTrainStation.Formoreinformation,pleasecontactConciergeatExt‘4’.

TOILETRIES&BATHROOMAMENITIES

KindlycontactourHousekeepingOfficeforadditionalguestsneed,suchastoiletriesandlinensupplies.（Ext6）

TRANSPORTATION&TAXI

PleasecontactourConciergeDesk.（Ext4）

VISIT