商务英语情景对话.docx
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商务英语情景对话
1.Faxes
Dialogueone
M:
CanyouhavethebriefsfromtheAndersonfirm'slawyeronmydeskbytomorrowmorning.Therearequiteafewverytimesensitivematterswiththiscase.I'mafraidIcan'twaitanylonger.
F:
GettingthoseAndersonbriefshasbeenharderthanyoucanimagine.Ihavetriedtocontacttheirlawyermanytimes.ButeverytimeIcall,hissecretarysayshe’sinameetingoroutoftheofficeorawayonbusiness.Iambeginningtothinkheistryingtoavoidme.
M:
That'shighlypossible.Heknowsifwemissourfilingdeadline,wedon’tstandachancetocompeteagainstthemforthebid.Trytogetaholdofhimagain.Givehimacallandseeifhecanfaxthemfirstthing.
F:
WhatifIcan'tspeaktohimdirectly?
M:
Askhissecretarytofaxthem.Itsthesamething.HavethemfaxedoverwithacopyalsofaxedtoMartin’soffice.
F:
HowdoIfindMartin’sfaxnumber?
Isheinyourrollerdesk?
M:
No,butyoucanalsocalltheirofficeandaskthesecretarytogiveyoutheirfaxnumber.I’llemailyoutheirofficenumberlatertoday.
F:
Ok,I'llgetonitfirstthing.
M:
Besureyoudo,IneedthosebriefsASAP
Dialoguetwo
M:
Didyouputthismorning'sfaxesonmydesk?
I'mwaitingforsomeurgentfaxesfromheadquaters,I'mprettysuretheycameinlastnight.
F:
Evethingthatcameintheofficefaxmachinelastnightisallonyourdesk,butInoticedthatsomeoffaxescamethroughprettyblurred,maybeyoutakealookatthem,ifthecopyisunreadble,I'llcallthenandaskthemtorefax.
M:
Yeah,you'regoingtohavetocallthemandgetthemtoberefax.Thesecopiesaresodark.Ican'tmakeoutanyofthewords.
F:
Whataboutthatone?
M:
Thisone?
ThisoneissolightandIcanbarelyreadit.Howcanthatbe?
F:
Youknow,Ithinkthefaxmachineisoutoftoner.Icanchangethetonercartridge.Thatshouldsolvetheproblem.
M:
Yes,butthisonewillhavetoberefaxedaswell.Andlook,there'sabout3pagesmissing.Itlookslikethefaxmachineatehalfofmyimportantfaxes,andonesthatmadeitthrougharesoblurredortoolight.Theyareunreadable.
F:
Iguessthefaxmachineisoutofpapertoo.Don'tworry,I'llhavesomeonelookatitthisafternoon,andinthemeantime,I'llhaveyourdocumentsrefaxedtoourotherfaxmachine.
2.TelephoneCalls
Dialogue1
A:
Hello,thankyouforcallingBradfordandSons.ThisisTracyspeaking,HowmayIhelpyou?
B:
wouldliketospeaktoyourdirectorofhumanresources,,Please.
A:
Justa'llchecktoseeifsheisatherItellherwhoiscalling?
B:
ThisisBillBurtonfromMilfordInsurance,I'mcallinginregardstoourmeetingnextTuesday.
A:
Thankyou,youpleaseholdforamoment?
I'llchecktoseeifsheisavailable.
B:
Noproblem.
A:
I'msorry,isawayfromherhasalreadyleftforlunch.
Wouldyouliketoleaveamessageforher?
B:
Yes,pleasehaveherreturnmycallwhenshereturnstothe'sbestifshecangetintouchwithmebefore3pmtoday;shecanreachmeatmyofficenumber,635-8799.
A:
I'msorry,Ididn'tquitecatchthat,couldyoupleaserepeatthenumber?
B:
Noproblem,myofficenumberis635-8799,Tellhertoaskforextension31.
A:
I'msorry,,justtoconfirm,yournameisspelledB-U-R-T-O-N,isthatcorrect?
B:
Yes,andIrepresentMilfordInsurance.
A:
Iwilmakesurereceivesyourmessageandreturnsyourcallbefore3pmthisafernoon.
B:
Thankyouverymuch.
Dialogue2
A:
Hello,PasadenaInn,thisisSandy,howmayidirectyourcall?
B:
I'dliketospeaktosomeoneaboutreservations.
A:
Icanhelpyouwithdatewouldyouliketomakeareservationfor?
B:
We'llbearrivingMay12th,butIwouldliketomakereservationsforpenthouse.
A:
Oh,I'msorrysir,IonlyhandlebookingsforourstandardpersonyouneedtospeakwithisTonyParker,hemakesallthearrangementsforourexecutive,he'snothererightItakeyournameandnumberandhavehimgetbacktoyou?
B:
Whendoyouexpecthimbackin?
A:
He'llbeoutallafternoon,hemightnotbeabletoreturnyourcalluntiltomorrow,Willthatbealright?
B:
nameisSamcancontactmeat660-843-3235.
A:
Couldyoupleasespellyourlastnameforme?
B:
'sD-A-R-C-Y.
A:
Darcy,andyourphonenumberis660-843-3233?
B:
That's3235.
A:
Sorry!
'llhaveTonycallyoufirstthingtomorrowmorning.
3.MakingTelephoneAppointments
Dialogueone
M:
Hello,BillBertonspeaking.WhatcanIdoforyou?
F:
Hello,MrBerton,thisisJennyJenkinsofbradfordandsonsreturningyourcall.I’msorryyoumissedmewhenyoucalledmyofficethismorning.MysacretarysaidyoucalledconcerningourmeetingnextTuesday?
M:
YesMsJenkins,thankyouforreturningmycall.I’mgladtofinallygetholdofwanttoletyouknowIwillnotbeabletomakeourmeetingnextTuesday.Iwouldbeoutoftownthatday.IsthereanypossibilitywecanmovethemeetingtoMonday?
F:
Iamsorry.I’mafraidIamcompletelybookedonMonday.WoulditbePossibletopostponeuntilyoureturn?
M:
Oh,dear.IwascountingontakingcareofourmeetingbeforeIleave.ButIsupposeIcanshutoffafewthings.Yes,wecanarrangesomething.IwillbebackThursdaymorning.WhataboutThursdayafternoon?
Wouldthatworkforyou?
F:
Thatshouldbefine,shallwesayabouttwoo’clock?
M:
Perfect!
Ilookforwardtoseeingyouattwoo’clocknextThursdayafternoon.Ifyouneedtochangethetime,plsfeelfreetocallmeonmycellphone.
F:
ThanksBurdon,I’llseeyouonThursday.
Dialoguetwo
F:
Hello
M:
Hello,isDorasavailable?
F:
ThisisDoras,whoiscallingplease?
M:
Hi,Doras,thisisMikecallingfromparker’sdentistry.I’mcallingtoconfirmyourappointmentfortomorrowmorningat9amwithDoctorParker.
F:
Oh,Ialmostforgot.Thankyouforcallingtoremindme.Actually,Idoneedtochangethetimeofmyappointment.
Ihaveaschedulingconflict,andIcan’tmakeitthatearly.
M:
IfIputyouinthatlaterslot,wouldthatworkout?
F:
Itwouldhavetobeafterlunch.Doyouhaveanythingavailableabout2o’clock?
M:
Sorry,Mam.Theonlyopeningwehaveafterlunchis1:
15,butImightbeabletoworkyouinat4:
00.Wouldthatbeabettertime?
F:
That’sallthinkIshouldbeabletomakeitat1:
15.Canyouputmedownforthattimeslot?
M:
Noproblem,Ihaveyourappointmentchangedfromtomorrowmorningtotomorrowafternoonat1:
15
F:
Wonderful.Thanksverymuch.
4.
Dialogue1
A:
Ihavebeenwaitinghereintheconferenceroomfortenminutesalready,whattimeisthemeetingstart?
whereisanyoneanyway?
B:
Didn'tyouhearaboutthat,ourmeetingwaspostponeduntilFriday.
A:
What?
themeetingwaspostponed?
Noonetoldmeanythingaboutit.
B:
Didyougetthememo?
A:
Whatmemo?
Theyhavn'tanymemothiswholeweek,IcheckmyinboxeveryIhavn'tseenanything.
B:
Thememowentout3daysago.Itshouldhavemadetoyourinbox,butmaybelostinallcollectorsonyourdesk.
A:
YouknowhowthingsgetpilotaboutmydeskwhenI'mbusy.IknowsometimesIdomanypleasethings,butIalwaysreadallthememosgoarround,theygodirectlytomyinbox.Areyousureweresendtowholeoffice?
B:
Itshouldhavegotarroundtoeverybody,theyalsopostacopyofthememointhebreakroom.Don'tyoueverlookatmeassagespostonthebulletinboard?
A:
I'musuallytoobusytotakeabunchofcofeebreakbythewatercooler,Anyway,I'msurethememonevergettomyinbox,I'llhavetotalkoursecretaryaboutit.
B.That'sright,Youwillneverknowwhatyourmissingoutofitifyoudon'treadthememos.
Dialogue2
A:
Ms.Dorsen,Ineedtotakeadictationforme,
B:
Yes,sir;
A:
Theyshouldgooutintraofficememorandumtoallemployeebythisafternoon,areyouready?
B:
Yes,sir,Goahead.
A:
Attentionallstaff:
effectiveimmediately,allofficecommunicationarerestrictedtoemailcorrespondanceasofficialmemos,theuseofinstancemessageporgrambyemployeeduringworkhourarestrictlyprohibited.
B:
Sir,Doesthisapplytointraofficecommunicationonlyorrelatealsorestrictexternalcommunications?
A:
Itshouldapplytoallcommunications.Notonlyinthisofficebetweenemployees,butalsoanyoutsidecommunciations.
B:
Butsir,manyemployeesuseinstancemessagingtocommuncatewithclients.
A:
Thiswerejusthavetochangethecommunicationmethods,Idon'twantanyoneuseinstancemessaginginthisoffice,itwastetoomuchtime.Now,please,continuethememos.Wherewerewe?
B:
Thisapplytointernalandexternalcommunications.
A:
Yes,anyemployeewhopersistusinginstancemessaging,willfirstrecieveawarning,andplacedonprohibition,andthesecondsense,theemploymentwillbetermination.Anyquestionregardingthisnewpolicymaybedirctlytothedepartmentofhis.
B:
Isthatall?
A:
Yes,pleasegivethismemotypeoutanddistributetoallemployeesbefore4:
00PM.
5.BusinesCorrespondance
Dialogueone.
A:
DidyouseetheletterIgotfromBradformfilms?
Theysenttherespondstoyourphonecalllastweek.
B:
Ifyouwanttoseesomethingaboutmycalllastweek,whydidn'ttheysentittome?
A:
Iguessitmusthavecontactinformation,sotheysentitaddressedincareofyourdepartmenthead,anyhow,theywrotetoconfirminreadingwhatyoudiscussedaboutmiltoncontract.
B:
CanIseeitfirstinseconds?
A:
Sure,hereitis.
B:
Dear,bothertoyourtelephonecalllastFriday,I'mreadingtoconfirmourmeetingonJuly21st,aswediscussed,ourmeetingistoreviewthecontractdetails.
A:
Didtheyaskyoutosentthefilesbeforehand?
B:
Let'ssee,We'llbegratefulforthecompletetosendrelatedmaterialstoourofficepriortoourmeeting.Itlookslike...Hey!
Wasthereanythingelsewassendalongwiththisletter?
A:
Idon'tthinkso,whydoyouask?
B:
Theletterwrites:
pleasefindtheenclosedcopyofouragendaforyourreview,Idon'tseeanythingelseintheenvelope.
A: