供应链管理 第三版 Unit17 习题与答案.docx
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供应链管理第三版Unit17习题与答案
Chapter17
InformationTechnologyandtheSupplyChain
True/False
1.Informationiscrucialtotheperformanceofasupplychainbecauseitprovidesthebasisuponwhichsupplychainmanagersmakedecisions.
Answer:
True
Difficulty:
Easy
2.Informationisthesupplychaindriverthatservesastheglueallowingtheotherthreedriverstoworktogethertocreateanintegrated,coordinatedsupplychain.
Answer:
True
Difficulty:
Moderate
3.Informationmakesthesupplychainvisibletoamanagersothathecanmakedecisionstoimprovethesupplychain’sperformance.
Answer:
True
Difficulty:
Moderate
4.Informationisnotnecessaryformanagementtomakedecisionsoverabroadscopethatcrossesbothfunctionsandcompanies.
Answer:
True
Difficulty:
Easy
5.Informationmustbe100percentcorrectinordertomakegooddecisions.
Answer:
False
Difficulty:
Moderate
6.Tomakegooddecisions,amanagerneedstohaveaccurateinformationregardlessofhowlongittakestoacquireit.
Answer:
False
Difficulty:
Hard
7.Oftencompanieswillhavelargeamountsofdatathatarenothelpfulwithdecisionmaking.
Answer:
True
Difficulty:
Moderate
8.Informationisonlyakeyingredientateachstageofthesupplychain,notwithineachphaseofsupplychaindecisionmaking.
Answer:
False
Difficulty:
Moderate
9.ThedriverofITinthesupplychainhasincreasinglybeentheenterprisesoftwaredevelopedtoenableprocessesbothwithinandacrosscompanies.
Answer:
True
Difficulty:
Moderate
10.Theunsuccessfulcategoriesofsoftwarewillbethosefocusedonthesupplychainmacroprocesses.
Answer:
False
Difficulty:
Easy
11.Thisbroadeningofscopeacrosswhichcompaniesmakedecisionsemphasizestheimportanceofincludingprocessesallalongthesupplychainwhenmakingdecisions.
Answer:
True
Difficulty:
Moderate
12.Toincreasethesupplychainsurplus（andthereforetheirfirm’sownprofitability）mosteffectively,firmsmustfocusprimarilyonimprovinginternalprocesses.
Answer:
False
Difficulty:
Moderate
13.Functionalperformanceisimportanttocustomersbecauseitprovidesthemwithcapabilitiestocreateacompetitiveadvantage.
Answer:
True
Difficulty:
Moderate
14.Theabilitytointegrateisimportanttoacustomerbecauseapplicationsthatareeasytointegratearegenerallyhardertogetimplementedandproducingvalue.
Answer:
False
Difficulty:
Moderate
15.Firmsthatworkwellwithimplementationpartnersandbuilduplargegroupsofcustomerstrainedontheirsolutionshavebuiltahighlydefensibleposition.
Answer:
True
Difficulty:
Moderate
16.ThegoaloftheCRMmacroprocessistonegotiateaneffectivecontractthatestablishesparametersforasupplierinawaythatbestmeetsenterpriseneeds.
Answer:
False
Difficulty:
Hard
17.WeaknessintheCRMprocessresultsindemandbeinglostandapoorcustomerexperiencebecauseordersarenotprocessedandexecutedeffectively.
Answer:
True
Difficulty:
Easy
18.CRMprocessesarecrucialtothesupplychainbecauseofthelackofinteractionbetweenanenterpriseanditscustomers.
Answer:
False
Difficulty:
Moderate
19.Thecustomermustbethestartingpointwhentryingtoincreasethesupplychainsurplusbecausealldemand,andthereforerevenue,ultimatelyarisesfromthem.
Answer:
True
Difficulty:
Moderate
20.Whenforecastingdemand,ISCMinteractionwithSRMisessentialastheSRMapplicationshavethemostdataandinsightoncustomerbehavior.
Answer:
False
Difficulty:
Easy
21.TheISCMprocessesshouldhavestrongintegrationwiththeSRMmacroprocess,becausesupplyplanning,fulfillment,andfieldservicearealldependentonsuppliersandthereforetheSRMprocesses.
Answer:
True
Difficulty:
Moderate
22.Everyindustryhasthesamekeysuccessfactors.
Answer:
False
Difficulty:
Easy
23.SomeoftheworstITdisastersareduetothefactthatcompaniestrytoimplementITsystemsinawidevarietyofprocessesatthesametime.
Answer:
True
Difficulty:
Easy
24.CompaniesshoulduseITsystemstomakedecisions,becausethesoftwareavailabletodaycanmakemanysupplychaindecisionsformanagement.
Answer:
False
Difficulty:
Easy
MultipleChoice
1.Informationtechnology（IT）consistsofthetools
a.usedtogainawarenessofinformation.
b.toanalyzeinformation.
c.toactoninformationtoimprovetheperformanceofthesupplychain.
d.alloftheabove
e.bandconly
Answer:
e
Difficulty:
Easy
2.Informationis
a.thesupplychaindriverthatservesastheglueallowingtheotherthreedriverstoworktogethertocreateanintegrated,coordinatedsupplychain.
b.crucialtosupplychainperformance.
c.thekeytothesuccessofasupplychain.
d.alloftheabove
e.aandconly
Answer:
d
Difficulty:
Easy
3.Information
a.providesthefoundationonwhichsupplychainprocessesexecutetransactionsandmanagersmakedecisions.
b.makesthesupplychainvisibletoamanager.
c.enablesmanagementtomakedecisionsoverabroadscopethatcrossesbothfunctionsandcompanies.
d.alloftheabove
e.bandconly
Answer:
d
Difficulty:
Moderate
4.InformationTechnology（IT）
a.consistsofthehardwareandsoftwarethroughoutasupplychainthatgather,analyze,andactoninformation.
b.servesastheeyesandears（andsometimesaportionofthebrain）ofmanagementinasupplychain.
c.canhaveasignificantimpactonafirm’sperformance.
d.alloftheabove
e.aandbonly
Answer:
d
Difficulty:
Moderate
5.Whichofthefollowingisnotacharacteristicinformationmusthavetobeusefulwhenmakingsupplychaindecisions?
a.Informationmustbeaccurate.
b.Informationmustbeaccessibleinatimelymanner.
c.Informationmustbeinteresting.
d.Informationmustbeoftherightkind.
e.Alloftheaboveareusefulcharacteristics.
Answer:
c
Difficulty:
Moderate
6.Tobeaccurate,informationmust
a.givethetruepictureofthestateofthesupplychain.
b.be100percentcorrect.
c.paintapictureofrealitythatisatleastdirectionallycorrect.
d.alloftheabove
e.aandconly
Answer:
e
Difficulty:
Moderate
7.Tobeaccessibleinatimelymanner,informationmustbe
a.outofdate.
b.current.
c.easilyaccessible.
d.alloftheabove
e.bandconly
Answer:
e
Difficulty:
Moderate
8.Tobeoftherightkind,informationneedstobe
a.useful.
b.irrelevant.
c.meaningless.
d.alloftheabove
e.bandconly
Answer:
a
Difficulty:
Moderate
9.Informationisakeyingredient
a.ateachstageofthesupplychain.
b.withineachphaseofsupplychaindecisionmaking.
c.onlyateachstageofthesupplychain.
d.noneoftheabove
e.aandbonly
Answer:
e
Difficulty:
Moderate
10.Enterprisesoftware
a.collectstransactiondata.
b.analyzestransactiondatatomakedecisions.
c.executesdecisionsbothwithinanenterpriseandacrossitssupplychain.
d.alloftheabove
e.aandbonly
Answer:
b
Difficulty:
Moderate
11.Thesuccessfulcategoriesofsoftwareintheevolutiontakingplaceinenterprisesoftwarewillbe
a.thosefocusedonthesupplychainmacroprocesses.
b.thosenotfocusedonthesupplychainmacroprocesses.
c.thosefocusedonbasicfunctions.
d.noneoftheabove
e.bothaandc
Answer:
b
Difficulty:
Moderate
12.Theemergenceofsupplychainmanagementhasbroadenedthescopeacrosswhichcompaniesmakedecisionsto
a.thesupplier.
b.theenterprise.
c.theentiresupplychain.
d.thecustomer.
e.noneoftheabove
Answer:
c
Difficulty:
Easy
13.Whichofthefollowingisnotoneofthesupplychainmacroprocesses?
a.CustomerRelationshipManagement（CRM）
b.InternalSupplyChainManagement（ISCM）
c.SupplierRelationshipManagement（SRM）
d.TransactionManagementFoundation（TMF）
e.Alloftheabovearesupplychainmacroprocesses.
Answer:
c
Difficulty:
Easy
14.Processesthatfocusondownstreaminteractionsbetweentheenterpriseanditscustomersareincludedin
a.CustomerRelationshipManagement（CRM）.
b.InternalSupplyChainManagement（ISCM）.
c.SupplierRelationshipManagement（SRM）.
d.TransactionManagementFoundation（TMF）.
e.noneoftheabove
Answer:
a
Difficulty:
Easy
15.Processesthatfocusoninternaloperationswithintheenterpriseareconsidered
a.CustomerRelationshipManagement（CRM）.
b.InternalSupplyChainManagement（ISCM）.
c.SupplierRelationshipManagement（SRM）.
d.TransactionManagementFoundation（TMF）.
e.noneoftheabove
Answer:
b
Difficulty:
Easy
16.Processesthatfocusonupstreaminteractionsbetweentheenterpriseanditssuppliersarepartof
a.CustomerRelationshipManagement（CRM）.
b.InternalSupplyChainManagement（ISCM）.
c.SupplierRelationshipManagement（SRM）.
d.TransactionManagementFoundation（TMF）.
e.noneoftheabove
Answer:
c
Difficulty:
Easy
17.SoftwarethatprovidesthefoundationuponwhichthemacroprocessesrestthroughbasicERPsystems,infrastructuresoftware,andintegrationsoftwareis
a.CustomerRelationshipManagement（CRM）.
b.InternalSupplyChainManagement（ISCM）.
c.SupplierRelationshipManagement（SRM）.
d.TransactionManagementFoundation（TMF）.
e.noneoftheabove
Answer:
d
Difficulty:
Easy
18.Toincreasethesupplychainsurplus（andthereforetheirfirm’sownprofitability）mosteffectively,firmsmust
a.expandtheirscopebeyondtheirenterprise.
b.focusprimarilyonimprovinginternalprocesses.
c.thinkintermsofallthreesupplychainmacroprocesses.
d.alloftheabove
e.aandconly
Answer:
d
Difficulty:
Moderate
19.Whichofthefollowingisnotafactordeterminingthesuccessofsoftwarefirmsfocusedonamacroprocess?
a.functionalperformance
b.colorandimagesonworkingscreens
c.integrationwithothermacroprocesses
d.strengthofthesoftwarefirm’secosystem
e.noneoftheabove
Answer:
b
Difficulty:
Moderate
20.Functionalperformanceisimportanttocustomersbecau
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