ISO9001质量手册英文版样本.docx

ISO9001质量手册英文版样本.docx

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ISO9001质量手册英文版样本

ISO9001：

QUALITYMANUAL

WOLSTENHOLMEINTERNATIONALLIMITED

CONTENTS

1.0ScopeoftheQualityManagementSystematWolstenholmeInternationalLimited

1.1StatementofQualityPolicy

2.0QualityManagementSystemDocumentedProcedures

2.1DocumentControl

2.2ControlofQualityRecords

2.3InternalQualityAudits

2.4ControlofNonconformingProduct

2.5CorrectiveAction

2.6PreventativeAction

3.0QualityManagementSystemProcessesandInterrelations

3.1OrganisationCharts

3.2Responsibilities

3.3InterrelationofProcesses

3.4Processes

1.0ScopeoftheQualityManagementSystematWolstenholmeInternationalLimited

WolstenholmeInternationalLimitedisaCompanywithalong-standingsuccessfulhistoryofsupplyingmetalpowders，pastes，pellets，varnish，offsetink，flexographyinkandotherrelatedproductsforuseinalargerangeofapplications，onaworldwidebasis.ThescopeoftheQualityManagementSystemencompassesallactivitiesontheDarwenSite.

TheMetallicPowdersOperationatDarwenisresponsibleforthemanufactureandsupplyofmetalpowdersandpigmentsmainlyinaluminium，copperandbrass（bronze）basedalloys，foruseinprinting，inks，plasticsandotherindustrialandengineeringapplications.

TheInkOperationatDarwenisresponsibleforthemanufactureofawiderangeandtypeofprintingink，'one-pack'goldink，varnishandrelatedprintingproducts.

AllproductionprocessesatDarwenarevalidatedbeforeleavingthesiteandassuchsub-clause7.5.2isexcluded.

TheoveralloperationatDarweniscontrolledbytheInk&PrintbusinessunitandtheIndustrialbusinessunit.

TechnicalServiceandResearchandDevelopmentarevitaltothefuturedevelopmentoftheCompany，togetherwithunderstandinganddevelopingnewproductsandapplicationsforourcustomers.

Themanufacturing，technicalandadministrationfunctionsoftheCompanyarebasedinDarwen，Lancashire，Englandandemploysome210staffatthatlocation.

ThroughtheapplicationofQualityManagementSystemsandCompanywidetrainingprogrammes，WolstenholmeInternationalLtd.iscommittedtoensuringcontinuousimprovementstobothitsprocessesandproducttechnology.

WOLSTENHOLMEINTERNATIONALLTD.

QUALITYPOLICY

WolstenholmeInternationalLimitediscommittedtotheprovisionofcustomersatisfaction.Qualityineverythingwedoisthecentralingredientintheabovecommitment.OurcommitmentgoesbeyondmaintainingaqualitysystemwhichfullycomplieswiththerequirementsofBS-EN-ISO9001.Wearecommittedtoachieving，maintainingandimprovingoverallorganisationalperformanceandcapabilitiesbytheapplicationoftheprinciplesoutlinedinBS-EN-ISO9004:

Wewillmaintainandcontinuouslyimproveourqualitymanagementsystembythesettingofmeasurablequalityobjectivesthroughouttheorganisationandvigorousinternalaudits.Wewillreviewourperformanceatregularmanagementreviews.Additionalinputstothesereviewswillalsoincludecustomerfeedback，processperformanceandproductconformance.Theprimeoutputofthereviewwillbetoensurecontinuingcustomersatisfactionandimprovementofproducts.

Aspartofthiscommitmentwewillidentifyandmeetthetrainingneedsofouremployees，soensuringthattheneedsofourcustomersaremet.ThisPolicywillbemadeavailablethroughoutourorganisationtoensurethatthecommitmenttoourcustomersisclearandwidelyunderstood.

ChrisRavenscroft

ManagingDirector

2.0QualityManagementSystemDocumentedProcedures

2.1.DocumentControl

AllqualitysystemdocumentationwillbemadeavailableviasupervisionintheTriangleISOAchieverPlusdatabases.Alldocumentsrelatingtothequalitysystemwillbecontrolled.ChangestoqualitysystemdocumentationmaybeproposedbyanymemberoftheCompany.SuchproposedchangeswillbereviewedbytheManagementRepresentativewhowillliaisewithotherqualitysystemdocumentationusersasnecessary.DeadTriangleISOAchieverPlusdocumentswillbearchivedwithinthedatabases.

REF：

ControlofQuality/EnvironmentalDocuments-WIQSP.1

ControlofQualityRecords

Allqualityrecordswillbemaintainedandcontrolled.Therecordswillbelegibleandstoredinsuchamannerastoprotectthemfromdamage，lossanddeterioration.Qualityrecordswillalsobestoredandclearlylocatedinsuchamannerastofacilitateeasyretrievalofinformation.

REF：

ControlofQuality/EnvironmentalRecords-WIQSP.2

2.3InternalQualityAudits

InternalauditswillbecarriedoutinaccordancewithCompanyproceduresandwillbeconductedforanyofthefollowingreasons:

-

（i）Onascheduledbasis.

（ii）Asaresultofacustomercomplaint（partorfullaudit）

（iii）Asaresultoftheneedfornewprocedurestoaccommodatenewbusinesssituations.

（iv）Un-scheduledAuditsasrequestedbytheOperationsDirectororManagementRepresentative.

（v）Follow-upaudits（partorfullaudits）willtakeplaceinordertoestablishtheeffectivenessofrelevantauditrelatedCorrectiveActionRequestspreviouslyraised.ThemanagementofinternalauditswillbetheresponsibilityoftheManagementRepresentative，whowillalsoberesponsibleforensuringthatanynecessarycorrectiveactionsaresatisfactorilyimplementedandclosedoutintherelevantdepartmentbythedeclareddeadlinedate.

Internalauditswillbecarriedoutaslaiddownintheinternalauditschedulebytrainedpersonnelhavingnodirectinvolvementwiththedepartment，sectionorfunctionbeinginternallyaudited.Ifforanyreasonanauditcannotbecompletedasscheduled，theManagementRepresentativewillre-scheduleasrequired.

REF：

InternalAudits-WIQSP.3

2.4ControlofNon-ConformingProducts

Allnon-conformingproductswillbeclearlyidentifiedwiththerelevantidentificationlabel，orheldinclearlyidentifiedareasandremovedfromnormalproductionorstorageareastoawaitadisposaldecision.

Whereproductsarethoughttobemarginallysuspect，andre-inspectionorre-testingrequired，theywillbeclearlyidentifiedassuchandonlyreleasedforusesubjecttopassingthere-testingstageandasuitableenduseidentified.

Whereproductsarefoundtobeoutsidespecification，theymaybere-workedinaccordancewithrelevantprocedures，orconcessionsoughtfromthecustomer.CorrectiveandPeventitiveactionswillbeimplementedwherenecessarytodeterminetherootcauseofthenon-conformance.

Non-conformingproductsdetectedatthegoodsinwardstagewillberejected，andthequestionofdisposaldiscussedwiththesupplier.ThesupplierwillbeadvisedoftherejectionbythePurchasingDepartment.

REF:

ControlofNon-ConformingProducts-WIQSP.4a，4band4c

2.5CorrectiveAction

Correctiveactionwillberaisedasaresultofnon-conformancesidentifiedduringinternalaudits，whensuppliersprovidedefectivematerialsorservices，whencustomershavecausetocomplainorfollowingin-progress/finalinspection.Correctiveactionrequestsmayalsoberaisedinanefforttoimprovecurrentworkingpractises.CorrectiveactionsandcustomercomplaintswillbereviewedatManagementReviewMeetings.

Whennon-conformingproductsorservicesareidentified，therootcauseoftheproblemwillbeinvestigated，correctiveactiontakenandpreventativemeasuresinitiatedtoprecludearecurrence.

REF：

CorrectiveAction-WIQSP.5

2.6PreventativeAction

CorrectiveactionistakenasaresultofProductorprocessnonconformity.Itishenceareactivemeasureanddoesnotnecessarilypreventfurthernonconformance.Preventiveactionaimstoidentifyproductorprocessconformitybeforesuchaneventhappensand.isthusaproactivemeasure.TherequirementforpreventiveactionisestablishedbytheanalysisandreviewofmeasurementdatawithintheCompany.AllsuchdatawithintheCompanywillbesubjecttoevaluationastotherequirementforpreventativeactionstobetakeninorderthatpotentialprocessesorproductnonconformitiesareidentified.

REF：

PreventativeAction-WIQSP.6

3.0QualityManagementSystemsProcessesandInterrelations

1.2.2Responsibities

ManagingDirector

TheManagingDirectorisresponsibletotheWolstenholmeInternationalLtdBoardofDirectorsandhasoverallresponsibilityforallCompanyoperationssuchassales，quality，designanddevelopmentoftheproducts/servicessuppliedtothecustomer.

OperationsDirector

TheOperationsDirectorisresponsibletotheManagingDirectorforallproductionandengineeringoperations.TheOperationsDirectoralsoreportstotheBoardofManagementontheoperationoftheISO9001QualitySystem.

SARA（ManagementRepresentative）

TheSARAManagerisresponsibletotheOperationsDirectorfortheupkeepandmaintenanceofthequalitysystemtotherequirementsofBS-EN-ISO9001：

TheSARAManager（MR）representstheCompanyonallqualityassurancematters，pertinenttothequalitysystemasestablishedbythecontractrequirements，regulatoryrequirementsandqualitypoliciesandprocedures.

TheSARAManager（MR）hastheprimaryresponsibilitytostructurethequalitysystemwhichwillinvolveallsectionsandalsotoensurecompliancewithallqualitysystemrequirements.

Specifically，theManagementRepresentativeisinvolvedinareassuchas:

-

-DraftingthepolicyonqualityassuranceoftheCompanyalongwiththeOperationsDirector.

-SettingthequalitymanagementobjectivesoftheCompany.

-ReportingontheperformanceoftheQualitySystematManagementReviewMeetings.

-Determiningandreportingtheprinciplecausesofqualitysystemnon-conformances.

-Monitoringthequalitysystemtodeterminewhereimprovementsareneededandmonitoringthenecessarycorrectiveaction.

-Maintaincontactwiththeexter