管理信息系统理论与应用判断选择.docx

管理信息系统理论与应用判断选择.docx

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管理信息系统理论与应用判断选择

Chapter1

True-FalseQuestions

1.Developinganewproduct,fulfillinganorder,orhiringanewemployeeareexamplesofbusinessprocesses.T

2.Thedimensionsofinformationsystemsaremanagement,organizations,andinformationtechnology.T

3.Therearefourmajorbusinessfunctions:

Salesandmarketing;manufacturingandproduction;financeandaccounting;andinformationtechnology.F

4.Inthebehavioralapproachtoinformationsystems,technologyisignoredinfavorofunderstandingthepsychological,social,andeconomicimpactsofsystems.F

5.Abusinessmodeldescribeshowacompanyproduces,delivers,andsellsaproductorservicetocreatewealth.T

Multiple-ChoiceQuestions

1.Thesiximportantbusinessobjectivesofinformationtechnologyarenewproducts,services,andbusinessmodels;customerandsupplierintimacy;survival;competitiveadvantage;operationalexcellence;and:

B

a.improvedflexibility.

b.improveddecisionmaking.

c.improvedbusinesspractices.

d.improvedefficiency.

2.Aninformationsystemcanbedefinedtechnicallyasasetofinterrelatedcomponentsthatcollect,process,store,anddistributeinformationtosupport:

A

a.decisionmakingandcontrolinanorganization.

b.communicationsanddataflow.

c.managersanalyzingtheorganization’srawdata.

d.thecreationofnewproductsandservices.

3.Thethreeactivitiesinaninformationsystemthatproducetheinformationorganizationsusetocontroloperationsare:

C

a.informationretrieval,research,andanalysis.

b.input,output,andfeedback.

c.input,processing,andoutput.

d.dataanalysis,processing,andfeedback.

4.Theaveragenumberofticketssolddailyonlineisanexampleof:

C

a.input.

b.rawdata.

c.meaningfulinformation.

d.feedback.

5.Whichofthefollowingareenvironmentalactorsthatinteractwithanorganizationanditsinformationsystems?

D

a.Customers

b.Suppliers

c.Regulatoryagencies

d.Alloftheabove

Chapter2

True-FalseQuestions

1.Ahotelreservationsystemisatypicalexampleofamanagementinformationsystem.F

2.Atransactionprocessingsystemisacomputerizedsystemthatperformsandrecordsthedailyroutinetransactionsnecessarytoconductbusiness.T

3.Supplychainmanagementsystemsaremoreexternallyorientedthanenterprisesystems.T

4.Informationsuppliedbyanenterprisesystemisstructuredaroundcross-functionalbusinessprocesses.T

5.Enrollingemployeesinbenefitsplansisabusinessprocesshandledbythefinanceandaccountingfunction.F

Multiple-ChoiceQuestions

1.Identifyingcustomersisaresponsibilityofthe______D___function.

a.financeandaccounting.

b.Humanresources.

c.Manufacturingandproduction.

d.Salesandmarketing.

2.Whichtypeofsystemwouldyouusetodeterminewhattrendsinyoursupplier’sindustrywillaffectyourfirmthemostinfiveyears?

A

a.ESS

b.TPS

c.MIS

d.DSS

3.E-governmentreferstotheapplicationof____A_____todigitallyenablegovernmentandpublicsectoragencies’relationshipwithcitizens,businesses,andotherarmsofgovernment.

a.theInternetandnetworkingtechnologies

b.e-commerce

c.e-business

d.Anycomputerizedtechnology

4._B________systemcollectsdatafromvariouskeybusinessprocessesandstoresthedatainasingle,comprehensivedatarepository,usablebyotherpartsofthebusiness.

a.transaction

b.enterprise

c.automaticreporting

d.managementinformation

5.Theterm“managementinformationsystems”designatesaspecificcategoryofinformationsystemsserving:

D

a.integrateddataprocessingthroughoutthefirm.

b.transactionprocessreporting.

c.employeeswithonlineaccesstohistoricalrecords.

d.middlemanagementfunctions.

Chapter3

True-FalseQuestions

1.Fromthepointofviewofeconomics,informationsystemstechnologycanbeviewedasafactorofproductionthatcanbesubstitutedfortraditionalcapitalandlabor.T

2.Stronglinkagestocustomersandsuppliersdecreaseswitchingcosts.F

3.Inthevaluechainmodel,primaryactivitiesaremostdirectlyrelatedtotheproductionanddistributionofthefirm’sproductsandservicesthatcreatevalueforthecustomer.T

4.Inthestrategyofproductdifferentiation,informationsystemsareusedtoenablenewproductsandservices.T

5.Inademonstrationofnetworkeconomics,themorepeoplethatuseAdobesoftwareandrelatedproducts,thegreaterthevalueofthesoftware.T

Multiple-ChoiceQuestions

1.WhichofthefollowingwouldNOTbeconsideredadisruptivetechnology?

A

a.Instantmessaging.

b.e-mail.

c.Internettelephony.

d.PCs.

2.Accordingtoagencytheory,thefirmisviewedasa（n）:

D

a.unified,profit-maximizingentity.

b.taskforceorganizationthatmustrespondtorapidlychangingenvironments.

c.entrepreneurialendeavor.

d.“Nexusofcontracts”amongself-interestedindividuals.

3.WhichofthefollowingisNOToneofthecompetitiveforces?

C

a.Suppliers

b.Othercompetitors

c.Externalenvironment

d.Customers

4.Aninformationsystemcanenableacompanytofocusonamarketnichethrough:

D

a.complextrendforecasting.

b.tailoringproductstotheclient.

c.intensiveproducttrendanalysis.

d.intensivecustomerdataanalysis.

5.AllofthefollowingaremajorfeaturesoforganizationsthatimpacttheuseofinformationsystemsEXCEPTfor:

D

a.businessprocesses.

b.environments.

c.goals.

d.agencycosts.

Chapter4

True-FalseQuestions

1.Privacyistherighttobeleftalonewhenyouwanttobe,withoutsurveillanceorinterferencefromotherindividualsororganizations.T

2.Thelaststepinanalyzinganethicalissueshouldbetoidentifythestakeholderspeoplewhohaveavestedinterestintheoutcomeofthedecision.F

3.AcookieisasmallfilecontaininginformationaboutyouandyourWebactivitiesthatisdepositedonyourharddiskbyaWebsite.T

4.Accordingtothecourts,inthecreationofuniquesoftware,similarconcepts,generalfunctionalfeatures,andevencolorsareprotectablebycopyrightlaw.F

5.Spywareissoftwarethatcomeshiddeninfreedownloadablesoftwareandcantrackyouronlinemovements.T

Multiple-ChoiceQuestions

1.Whichofthefollowingbestdescribeshownewinformationsystemsresultinlegalgrayareas?

B

a.Theyworkwithnetworked,electronicdata,whicharemoredifficulttocontrolthaninformationstoredmanually.

b.Theyresultinnewsituationsthatarenotcoveredbyoldlaws.

c.Theyareimplementedbytechniciansratherthanmanagers.

d.Theyarecreatedfromsetsoflogicalandtechnologicalrulesratherthansocialororganizationalmores

2.Intheinformationage,theobligationsthatindividualsandorganizationshaveconcerningrightstointellectualpropertyfallwithinthemoraldimensionof:

A

a.propertyrightsandobligations.

b.systemquality.

c.accountabilityandcontrol.

d.informationrightsandobligations.

3.Thefeatureofpoliticalsystemsinwhichabodyoflawsisinplacethatpermitsindividualstorecoverthedamagesdonetothembyotheractors,systems,ororganizationsisreferredtoas:

D

a.accountability.

b.responsibility.

c.dueprocess.

d.liability.

4.Acolleagueofyoursfrequentlytakessmallamountsofofficesupplies,notingthatthelosstothecompanyisminimal.Youcounterthatifeveryoneweretotaketheofficesupplies,thelosswouldnolongerbeminimal.Yourrationaleexpresseswhichhistoricalethicalprinciple?

a.Kant’sCategoricalImperativeA

b.TheGoldenRule

c.Descartes’RuleofChange

d.The“Nofreelunch”rule

5.ImmanuelKant’sCategoricalImperativestatesthat:

D

a.ifanactioncannotbetakenrepeatedly,thenitisnotrighttobetakenatanytime.

b.oneshouldtaketheactionthatproducestheleastharmorincurstheleastcost.

c.onecanputvaluesinrankorderandunderstandtheconsequencesofvariouscoursesofaction.

d.ifanactionisnotrightforeveryonetotake,itisnotrightforanyonetotake.

Chapter9

True-FalseQuestions

1.Enterprisesystemsaredesignedprimarilytoallowcommunicationbetweenanorganizationandoutsidepartnersandsuppliers.F

2.Thebullwhipeffectisthedistortionofinformationaboutthedemandforaproductasitpassesfromoneentitytothenextacrossthesupplychain.T

3.Inapull-basedmodel,productionmasterschedulesarebasedonforecastsofdemandforproducts.F

4.YouwouldexpecttofindPRMandERMmodulesinthemostcomprehensiveCRMsoftwarepackages.T

5.Companiescanuseconfigurationtablesprovidedbytheenterprisesoftwaretotailoraparticularaspectofthesystemtothewayitdoesbusiness.T

Multiple-ChoiceQuestions

1.Asuiteofintegratedsoftwaremodulesforfinanceandaccounting,humanresources,manufacturingandproduction,andsalesandmarketingthatallowsdatatobeusedbymultiplefunctionsandbusinessprocessesbestdescribes:

B

a.SCMsoftware.

b.ERPsystems.

c.ERMsoftware.

d.CRMmodules.

2.Inordertoachievemaximumbenefitfromanenterprisesoftwarepackage,abusiness:

C

a.customizesthesoftwaretomatchallofitsbusinessprocesses.

b.usesonlytheprocessesinthesoftwarethatmatchitsownprocesses.

c.changesthewayitworkstomatchthesoftware’sbusinessprocesses.

d.selectsonlythesoftwarethatbestmatchesitsexistingbusinessprocesses.

3.Anetworkoforganizationsandbusinessprocessesforprocuringrawmaterials,transformingthesematerialsintointermediateandfinishedproducts,anddistributingthefinishedproductstocustomersiscalleda:

C

a.distributionchannel.

b.supplychain.

c.valuechain.

d.marketingchain.

4.Enterprisesoftwareisbuiltaroundthousandsofpredefinedbusinessprocessesthatreflect:

a.thefirm’sorganization.D

b.industrygoals.