商务交际英语1期末复习.docx

商务交际英语1期末复习.docx

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商务交际英语1期末复习

《商务交际英语

（1）》期末复习

一纸开卷

一、选择题（每小题2分，共20分）主要测试学生对基本概念的理解和应用,参考练习册每章的第一部分练习。

如：

1.Whichofthefollowingdescribesamemowrittentoapresidentfromadepartmentsupervisor?

A

A.Upward,formal,internal

2.WhichsentencecontainsfiveW’s?

B

B.Newemployeesshouldreportat8:

30a.m.onMonday,Octoberforanorientationsession.

3.Whichofthefollowingmainideasshouldbecommunicatedinabusinessmessageinindirectorder?

D

D.Yourlibrarybooksareoverdueandafinehasbeenassessed.

4.Whichofthefollowingdescribesacross-culturalcommunicationsituation?

C

C.Areceptionistspeaksslowlytoaclientwhospeakswithaheavyaccent.

5.Insteadofmakingjudgementsbasedonsterotypes,youshouldB

B.learntounderstandpeopleasindividuals

6.AkeytoreceivinghonestfeedbackisC

C.thesender’sattitude

7.AnagendaisB

B.theorderofbusinesstobediscussedduringameeting

8.Whichofthefollowingshouldbeusedforamessagethatistoprovideinformationforagroupofpeople（someareinsidethecompanyandsomeareoutside）?

C

C.Areport

9.Whichofthefollowingstatementspromotesgoodwillbyusingcourteouswords?

D

D.Perhapsyouoverlookedlastmonth’sstatement,asyouraccountispastdue.

10.TheheadingofamemointraditionalformatconsistofB.

B.TO,FROM,DATE,andSUBJECTlines

11.Whichofthefollowingisaninternalbarriertocommunication?

A

A.Theshynessofperson.

12.Whichofthefollowingstatementsbestdefinescommunication?

C

C.Thesendingandinterpretingofmessages.

13.ThesendersignshisorherinitialsornametomemotoindicatethatheorsheC

C.hasreadthememo

14.Whichofthefollowingisaformofsecondaryresearch?

A

A.Readinganarticleinamagazine.

15.Whichofthefollowingsentencescontainsaredundantexpression?

A

A.CurrentlywehaveanoverstockofredandblueT-shirt,asofhisweek.

16.Whichtypeofletterisconsideredagoodwillletter?

A

A.Aletterofacknowledgement.

17.Whichofthefollowingwouldbepartofananalyticalreport?

D

D.Alloftheabove.

18.Whichofthefollowingwouldbethebestbeginningforanacknowledgement?

D

D.Ireceivedyourorderfor15speakersets.

19.Whichofthefollowingisbasedondate?

A

A.Findings.

20.Whichofthefollowingisanexampleofexternalcommunication?

B

B.Acollectionlettersenttoacustomer.

21.CulturaldifferencescanbecommunicationbarriersbecauseD.

D.technologiesusedbypeopleofdifferentculturesvary.

22.Whichofthefollowingletterpartsisoptional?

A

A.dateline

23.Whichofthefollowingwouldbethebestbeginningforanacknowledgement?

B

B.HereatABEcompany,wesincerelyappreciateyourbusiness.

24.Whichofthefollowingisasupplementarypartofaformalreport?

C

C.Talbeofcontents

25.EffectiveteamsB.

B.strivetoavoidconflict

二.正误判断（每小题2分，共20分）选自练习册中的正误判断练习。

WriteaTinthespaceprovidedifthestatementistrue.WriteanFinthespaceifthestatementisfalse.

T1.ThepopulationoftheUnitedStatesisbecomingevenmoreculturallymixed.

F2.ThebusinessenvironmentintheUnitedStatedissodominatedbywhiteAmericansthatacompanyisunlikelytobeownedbyanon-U.S.citizen.

F3.Amuutinationalcompanysimplysellsproductsorpurchasesgoodsfromanothercountry.

T4.Communicatingwithacoworkerwhosebackgrounddiffersfromyourowncanbejustaschallengingascommunicatingwithacolleaguevisitingfromaforeigncountry.

T5.Culturaldifferencescanbecommunicationbarriers.

F6.TheEnglishlanguageisthemostwidelyusedlanguageintheworld.

T7.Evenasimplegesturesuchasawaveorasmilecanmeandifferentthingstopeopleofdifferencecultures.

T8.MostAmericansarecomfortablewithapersonalspaceofatleast18inches.

T9.Learningtospeakatleastafewpolitewordsofanotherlanguageisusuallytakenasasignofrespectbyotherswhospeakthatlanguage.

F10.ItisbesttoavoiddrawingpicturesforpeoplewhosefirstlanguageisnotEnglish;theywillmorethanlikelybeinsulted.

F11.CulturaldiversityisthemostcommonandmostimportanttypeofdiversityfoundintheAmericanworkplace.

F12.Stereotypeshelpusunderstandothergroupsofpeople,evenwithoutgettingtoknowindividualswithinthegroup.

T13.Aneffectiveworkteamgoesthroughaprocessofdevelopmentthatinvolvesgettingacquainted,establishingroles,andcarryingouttasks.

T14.Membersofeffectiveworkteamshaveastronggroupidentityandfosterimprovementbyreviewingbothsuccesesandfailures.

T15.Allbusinessmessagesshouldpromotegoodwill.

F16.Thesupportinginformationcontainsthemainidea.

F17.Generally,businesscommunicationsthatcontainpositivemessagesareorganizedindirect-indirectorder.

T18.Indirectorder,themainideaprecedesitssupportinginformation.

19.Thesewordsareunbiased:

Fa.actress

Fb.businessman

Tc.flightattendant

Td.supervisor

F20.Inbusinesscommunication,youshouldwriteinformalsentencesratherthaninaflowing,conversationalstyle.

T21.Ingoodbusinesswriting,thewritersometimesaddressesthereceiverbyname.

F22.Aparagraphmusthaveatleastthreesentencestobecomplete.

F23.Usingonlyshort,simplesentencesisbestforbusinessmessages.

T24.Transitionsconnectsentecesandparagraphsbyshowingrelationshipsbetweenthem.

T25.Themostcommonerrorsfoundwhenproofreadingareword/letteromissionsoradditions,transposedletters,andmisspelling.

F6.Onceyourunyourwordprocessor’sspellchecker,yourwritingwillbefreeofspellingerrors.

三、简答题（每小题4分，共20分）

部分选自练习册中的简答题练习。

Whatisareceiver-orientedmessage?

如：

Whatarethepurposesofcommunication?

Giveanexampleofeach.

Whatdoesthesenderneedtodoenhancehisorherchancesofsuccessfulcommunication?

Listthefourstepsthatshouldbeusedwhenplanningaletter.

Whatarethebenefitsofdiversityintheworkplace?

Whatarethefourpartsofatraditionalmemoheading?

Listfourtechniquesthatcanbeusedtostatenegativenewstactfully.

Whyshouldeverybusinessmessageincludeanexpressionofgoodwill?

Whatisculturaldiversity?

Whyisbodylanguageimportantwhencommunicatingacrosscultures?

Howdosomegoodwilllettersvaryfromothergoodwillletters?

Whatcanresultifamessageisnotproperlyplannedororganized?

Whatisasoftsale?

Whatarethefourpartsofatraditionalmemoheading?

Howdoesthetraditionalmemoformatdifferfromthesimplifiedmemoformat?

Whatcareshouldyoutakewhenwritingandsendinge-mails?

Identifyanddescribesomecommonabusesofmemos.

Whatdoesthesenderneedtodotoenhancehisorherchancesofsuccessfulcommunication?

WhyistheAmericanworkplacelikelytobecomeincreasinglymulticultural?

Howcanlearningaboutanothercultureaidcross-culturalcommunication?

Whyisitimportantforallbusinesscommunicationstopromotegoodwill?

Whatarefourtypesofbiasestoavoidinbusinesscommunications?

四、阅读理解（每小题2分，共20分）

两篇商务型文章,选自课外

PassageOne

Globalizationistheprocesswhichhelpsthedevelopmentofglobalmarkets.Ifwewant…

1.Whatshouldwedotohelpformaglobalstrategy?

WeshouldC.

C.considertheinfluencesthatglobalizationhasonindustriesandcompanies.

2.‘Theworldisshrinking’meanstheworldB.

B.isgettingsmaller

3.WhichofthefollowingstatementsisCORRECTbasedonthispassage?

C

C.Aglobalcompanycanalwayshavemoreopportunitiesthananon-globalcompany.

4.ItisnecessarytothinkgloballyinC.

C.bothAandB

5.Accordingtothepassage,howcanyoubeatyourcompetitors?

B

B.Byoperatingyourcompanywithaglobalstrategy.

PassageTwo

YoumayhaveheardthatdoingbusinessontheInternetisinsomeway‘insecure’.Don’tletthat….

1.Whatisthearticlemainlytalkingabout?

B

B.Themainworriesononlinebusiness.

2.Accordingtothepassage,perhapstheonlinebusinesspeoplewillworryaboutC.

C.bothAandB

3.Accordingtothepassage,whichofthefollowingstatementsisNOTtrue?

B

B.Ifyouaretrustedbyyourcustomersonline,therewillbenomorecreditcardfraud.

4.Whatdoesafriewallworkfor?

C

C.Itpreventsyourrivalsfromgettingaccesstoyourinternalnetwork.

5.Whatdoesthephrase“withabandon”（inthelastparagraph）meansinthiscontext?

A

A.Withassurance.

PassageThree

Thepeoplethatanorganizationemploysareprobablyitsgreatestresource.Thatiswhythemanagementof…

1.Whatisthearticlemainlytalkingabout?

A

A.Managementofpersonnel.

2.SurveysshouldbecarriedoutinaccordancewithA.

A.theorganization’sgeneralpolicyandstrategy

3.Howmanykindsofactionsshouldbetakentomeetstaff’sjobsatisfaction?

B

B.Four.

4.Accordingtothepassage,whichofthefollowingstatementsisNOTtrue?

B

B.Personneltrainingatthestartofthejobismoreimportantthanthatinthelaterperiod.

5.PeopleCstayinthesamejobsthroughouttheircareer.

C.shouldn’t

PassageFour

Fromtimetotime,whateverouroccupationsare,weneedtopersuadeotherstoseethings…

1.Accordingtothepassage,howcanwefavorablyinfluenceothers?

B

B.Bypersuadingtheminfavorofus.

2.Accordingtothearticle,whichofthefollowingstatementsistrue?

C

C.Manypeoplehavebadfeelingtotheword,selling.

3.Accordingtothepassage,whendocustomersdecidetobuyaproduce?

A

A.Whentheyrealizetheproductisanecessitytothem.

4.Ifasalespersonshowsyousomeauthoritativestatisticswhichindicatethathisproductismorepopularthanothers,heisusingthe