商务交际英语1期末复习.docx

1、商务交际英语1期末复习商务交际英语（1）期末复习 一纸开卷一、选择题（每小题2分，共20分） 主要测试学生对基本概念的理解和应用,参考练习册每章的第一部分练习。如：1. Which of the following describes a memo written to a president from a department supervisor? A A. Upward, formal, internal2. Which sentence contains five Ws? B B. New employees should report at 8:30 a.m. on Monday,

2、October for an orientation session.3. Which of the following main ideas should be communicated in a business message in indirect order? D D. Your library books are overdue and a fine has been assessed.4. Which of the following describes a cross-cultural communication situation? C C. A receptionist s

3、peaks slowly to a client who speaks with a heavy accent.5. Instead of making judgements based on sterotypes, you should B B. learn to understand people as individuals6. A key to receiving honest feedback is C C. the senders attitude7.An agenda is B B. the order of business to be discussed during a m

4、eeting8. Which of the following should be used for a message that is to provide information for a group of people (some are inside the company and some are outside)? C C. A report9. Which of the following statements promotes goodwill by using courteous words? D D. Perhaps you overlooked last months

5、statement, as your account is past due.10. The heading of a memo in traditional format consist of B .B. TO, FROM, DATE, and SUBJECT lines11.Which of the following is an internal barrier tocommunication? A A. The shyness of person.12. Which of the following statements best defines communication? C C.

6、 The sending and interpreting of messages.13. The sender signs his or her initials or name to memo to indicate that he or she C C. has read the memo14. Which of the following is a form of secondary research? A A. Reading an article in a magazine.15. Which of the following sentences contains a redund

7、ant expression? A A. Currently we have an overstock of red and blueT-shirt, as of his week.16. Which type of letter is considered a goodwill letter? A A. A letter of acknowledgement.17. Which of the following would be part of an analytical report? D D. All of the above.18. Which of the following wou

8、ld be the best beginning for an acknowledgement? D D. I received your order for 15 speaker sets.19. Which of the following is based on date? A A. Findings.20. Which of the following is an example of external communication? B B. A collection letter sent to a customer.21. Cultural differences can be c

9、ommunication barriers because D .D. technologies used by people of different cultures vary.22. Which of the following letter parts is optional? A A. dateline23. Which of the following would be the best beginning for an acknowledgement? B B. Here at ABE company, we sincerely appreciate your business.

10、24. Which of the following is a supplementary part of a formal report? C C. Talbe of contents25. Effective teams B .B. strive to avoid conflict二. 正误判断 （每小题2分，共20分）选自练习册中的正误判断练习。Write a T in the space provided if the statement is true. Write an F in the space if the statement is false. T 1.The popula

11、tion of the United States is becoming even more culturally mixed. F 2.The business environment in the United Stated is so dominated by white Americans that a company is unlikely to be owned by a non-U.S. citizen. F 3. A muutinational company simply sells products or purchases goods from another coun

12、try. T 4. Communicating with a coworker whose background differs from your own can be just as challenging as communicating with a colleague visiting from a foreign country. T 5. Cultural differences can be communication barriers. F 6. The English language is the most widely used language in the worl

13、d. T 7. Even a simple gesture such as a wave or a smile can mean different things to people of difference cultures. T 8. Most Americans are comfortable with a personal space of at least 18 inches. T 9. Learning to speak at least a few polite words of another language is usually taken as a sign of re

14、spect by others who speak that language. F 10. It is best to avoid drawing pictures for people whose first language is not English; they will more than likely be insulted. F 11. Cultural diversity is the most common and most important type of diversity found in the American workplace. F 12. Stereoty

15、pes help us understand other groups of people, even without getting to know individuals within the group. T 13. An effective work team goes through a process of development that involves getting acquainted, establishing roles,and carrying out tasks. T 14. Members of effective work teams have a stron

16、g group identity and foster improvement by reviewing both succeses and failures. T 15.All business messages should promote goodwill. F 16. The supporting information contains the main idea. F 17. Generally, business communications that contain positive messages are organized in direct-indirect order

17、. T 18. In direct order, the main idea precedes its supporting information.19. These words are unbiased: F a. actress F b. businessman T c. flight attendant T d. supervisor F 20. In business communication, you should write in formal sentences rather than in a flowing, conversational style. T 21. In

18、good business writing, the writer sometimes addresses the receiver by name. F 22. A paragraph must have at least three sentences to be complete. F 23. Using only short, simple sentences is best for business messages. T 24. Transitions connect senteces and paragraphs by showing relationships between

19、them. T 25. The most common errors found when proofreading are word/letter omissions or additions, transposed letters, and misspelling. F 6. Once you run your word processors spell checker, your writing will be free of spelling errors.三、简答题（每小题4分，共20分）部分选自练习册中的简答题练习。What is a receiver-oriented messa

20、ge?如：What are the purposes of communication? Give an example of each.What does the sender need to do enhance his or her chances of successful communication?List the four steps that should be used when planning a letter.What are the benefits of diversity in the workplace?What are the four parts of a

21、traditional memo heading?List four techniques that can be used to state negative news tactfully.Why should every business message include an expression of goodwill?What is cultural diversity?Why is body language important when communicating across cultures?How do some goodwill letters vary from othe

22、r goodwill letters?What can result if a message is not properly planned or organized?What is a soft sale?What are the four parts of a traditional memo heading?How does the traditional memo format differ from the simplified memo format?What care should you take when writing and sending e-mails?Identi

23、fy and describe some common abuses of memos.What does the sender need to do to enhance his or her chances of successful communication?Why is the American workplace likely to become increasingly multicultural?How can learning about another culture aid cross-cultural communication?Why is it important

24、for all business communications to promote goodwill?What are four types of biases to avoid in business communications?四、阅读理解（每小题2分，共20分）两篇商务型文章, 选自课外Passage One Globalization is the process which helps the development of global markets. If we want1. What should we do to help form a global strategy?

25、We should C .C. consider the influences that globalization has on industries and companies.2. The world is shrinking means the world B .B. is getting smaller3. Which of the following statements is CORRECT based on this passage? C C. A global company can always have more opportunities than a non-glob

26、al company.4. It is necessary to think globally in C .C. both A and B5. According to the passage, how can you beat your competitors? B B. By operating your company with a global strategy.Passage TwoYou may have heard that doing business on the Internet is in some way insecure. Dont let that.1. What

27、is the article mainly talking about? B B. The main worries on online business.2. According to the passage, perhaps the online business people will worry about C .C. both A and B3. According to the passage, which of the following statements is NOT true? B B. If you are trusted by your customers onlin

28、e, there will be no more credit card fraud.4. What does a friewall work for? C C. It prevents your rivals from getting access to your internal network.5. What does the phrase “with abandon” (in the last paragraph) means in this context? A A. With assurance.Passage Three The people that an organizati

29、on employs are probably its greatest resource. That is why the management of 1. What is the article mainly talking about? A A. Management of personnel.2. Surveys should be carried out in accordance with A .A. the organizations general policy and strategy3. How many kinds of actions should be taken t

30、o meet staffs job satisfaction? B B. Four.4. According to the passage, which of the following statements is NOT true? B B. Personnel training at the start of the job is more important than that in the later period.5. People C stay in the same jobs throughout their career.C. shouldntPassage FourFrom

31、time to time, whatever our occupations are, we need to persuade others to see things 1. According to the passage, how can we favorably influence others? B B. By persuading them in favor of us.2. According to the article, which of the following statements is true? C C. Many people have bad feeling to the word, selling.3. According to the passage, when do customers decide to buy a produce? A A. When they realize the product is a necessity to them.4. If a salesperson shows you some authoritative statistics which indicate that his product is more popular than others, he is using the