国家开放大学《商务英语》期末考试复习题及参考答案.docx

国家开放大学《商务英语》期末考试复习题及参考答案.docx

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国家开放大学《商务英语》期末考试复习题及参考答案

国家开发大学商务英语4形考答案

第一单元

一、选择填空题（每题10分，共5题）

—__________________?

—Sure,noproblem.First,goseeCindyandtellherwhereyou'regoingandwhen.

选择一项：

C.Canyoufillmein

—HeyKyle,guesswhat!

ThebossissendingmetoEuropeforamarketingseminarnextmonth. 

—__________________You'vebeenitchingtogoonabusinesstripformonths.

选择一项：

A.Iamsorrytohearthat.

B.Great!

Youmustbehappy.

C.Sowhat?

Ifyouareintending____________justoneSchengencountry,youwillneedtoapplyfortheSchengenvisadirectlywiththeembassyorconsulateofthatparticularcountry.

选择一项：

A.tovisit

B.visiting

C.visited

Canyoufillme____________?

Ineedsomedetailedinformation.

选择一项：

A.in

B.up

C.out

题目5

题干

Traveller'schecksaregenerally____________smallfacevalue.

选择一项：

A.at

B.on

C.of

—Howwouldyouliketogo?

—__________________.

选择一项：

A.I'llgetintouchwiththerailroad

B.I'dliketoflytoFrankfurtforastayoftwodays

C.IexpecttodepartforFrankfurtonSunday,September1st

—__________________?

—Yes,businessclass.

选择一项：

A.Willyouflybusinessclass

B.Whendoyouplantoleave

C.WhereshallImakehotelreservation

Please____________anopenreturnflightfromBarcelonatoFrankfurt.

选择一项：

A.paper

B.text

C.book

Travellers,when____________thechecks,havetosignthechecksinthepresenceofthebankorserviceclerks.

选择一项：

A.buy

B.buying

C.tobuy

Weusedto____________cashadvances.

选择一项：

A.had

B.having

C.have

标记题目

题干

____________behalfofVancouverC&SInt'lTradeCorp.,Iampleasedtoinviteyouandyourcolleaguestovisitus.

选择一项：

A.For

B.On

C.In

Youcandownloadandprintoffthe____________online.

选择一项：

A.from

B.form

C.formal

Manyofthebanksandtravelservicesinthewesterncountriesprovideconvenienceforthetravellersbyissuingtraveller's____________. 

选择一项：

A.checks

B.cash

C.creditcards

完形填空：

选择正确答案，补全文章（每题10分）。

HowtoScheduleYourVisaAppointment

　　PaymentcanbemadewithaUnionPaydebitcardorincash.Youcan 回答 directlythroughthewebsite,theCallCenter,orataCiticbankATM.IfpayingataCiticbankbranch,youcanpaywithaUnionPay 回答 orwithcash.Ifyouprefertopayincash,theappointmentwebsitewillproduceabankdepositslip 回答 onthetypeofappointmentforwhichyouhaveregistered;thedepositslipwillindicatehowmuchyoumustpay.Youmustprintthisbank 回答 ,logofftheappointmentsite,proceedtoalocalCiticbankbranch,presentthebankdepositslip,paytherequestedamount,obtainanoriginalbankreceiptforthetransaction,logbackintothe 回答 ,andenterthebankreceiptconfirmationnumberintotherequestedfield.

BCACA

翻译：

为句子选择正确的翻译（每题10分）。

1.Canyoufillmein?

 回答

A.你能替代我一下吗？

B.你能为我填写吗？

C.你能向我详细介绍一下吗？

二、2.Notallrestaurantsacceptthecard. 回答

A.所有酒店都不接受此卡。

B.并非所有酒店都接受此卡。

C.所有酒店接受的不是此卡。

3.Weusedtohavecashadvances. 回答

A.我们以前是预支现金。

B.我们使用已有的现金。

C.我们习惯了预支现金。

三、4.Letmeknowhowyoulikelivingoutofasuitcase.回答

A.到时候告诉我没有旅行包你是怎么活下来的。

B.到时候告诉我你是怎么带着旅行包生活的。

C.到时候告诉我你怎么那么喜欢带着旅行包生活。

5.Itisveryprofitablefortheissuingofficestofinancethefundstheycollectbyissuingtraveller’schecks. 回答

A.对发行机构来说，发行旅行支票提供融资便利是有利可图的。

B.对发行机构来说，融资有利可图，他们征集资金，发行旅行支票。

C.对发行机构来说，征集资金，发行旅行支票，融资等，都是有利可图的。

SchengenVisaApplicationSteps

　　Identifythecountryorcountriesyouwillbetravellingto.Itisparticularlyimportanttoknowwhichcountriesyouaretravellingtobecauseitdetermineswhereandhowyouaregoingtosendyourapplication. 

　　● IfyouareintendingtovisitjustoneSchengencountry,youwillneedtoapplyfortheSchengenvisadirectlywiththeembassyorconsulateofthatparticularcountry. 

　　● IfyouareintendingtovisittwoormoreSchengencountries,yourapplicationmustbesenttotheembassyorconsulateofthecountrythatshallbeyourmaindestination.

　　● IfyouareintendingtovisitseveralSchengencountries,butdonothaveamaindestination,youshouldapplyforthevisaattheembassyorconsulateofthefirstSchengencountryonyourtravelitinerary. 

　　FilloutanapplicationformbeforehandtoobtainaSchengenvisa.Youcandownloadandprintofftheformonline. 

　　PreparealltherequirementsforyourSchengenvisaapplication.Dependingontheconsulateorembassy,youarerequiredtoshowthefollowingdocuments:

　　● Avalidnationalpassport

　　● Evidenceshowingthepurposeofyourtrip（e.g.hotelreservations）

　　● Proofofmedicalinsurance

　　● Around-triptravelticket

　　● Proofoffunds

　　ChecktheprocessingtimetoensureyougetyourSchengenvisaontime.Theprocessingtimevariesperembassy,soitisimportanttotaketheprocessingtimeintoaccountwhenplanningyourtrip.

1.Thispassageismainlyabout 回答. 

A.whatisaSchengenvisa 

B.whocanapplyforaSchengenvisa 

C.howtoapplyforaSchengenvisa

2.IfyouareintendingtovisittwoormoreSchengencountries,youwillneedtosendyourapplication 回答. 

A.totheembassyorconsulateofthecountrythatshallbeyourmaindestination

B.directlywiththeembassyorconsulateofthatparticularcountry

C.totheembassyorconsulateofthefirstSchengencountryonyourtravelitinerary

3.Youcandownloadandprintofftheform 回答. 

A.viayourphone 

B.ontheInternet 

C.byyourfriends

4.YouarerequiredtoshowthefollowingdocumentsEXCEPT 回答. 

A.around-triptravelticket 

B.avalidnationalpassport 

C.abirthcertificate

5.Theprocessingtimeis 回答 perembassy. 

A.different 

B.thesame

C.similar

第二单元

一、选择填空题（每题10分，共5题）

题干

—Theclientsaidhehadtosendamonitorbackthreetimesbeforetheproblemwassolved.Doyouhaveareasonforthis?

—_________________.

选择一项：

A.Well,Iwonderwhethertherecentlayoffsareaffectingthequalityofourcustomerservice

B.Whatdoyouthink?

ButIhavenoidea

C.That'stheclient'sownproblem,Iguess

—Whatisthedistancebetweenthenewbuildingandyouroffice?

—_________________.

选择一项：

A.Itisneartothebusstop

B.Itisabout15kilometers

C.Itisveryclose

题干

Someofthecustomers'complaintsseem_________.

选择一项：

A.inacceptable

B.unacceptable

C.unaccepted

题干

Somestoresevenoffer_________lanesforcustomerswith10itemsorlesstocheckoutquickly. 

选择一项：

A.expire

B.express

C.exact

题干

Customersoftenremain_________toabusinessthathasexcellentserviceeveniftheirpricesarehigh. 

选择一项：

A.loyal

B.loyally

C.loyalty

—Hello,isthatSailMovingCompany?

—_________________?

选择一项：

A.Yes,thisisJackspeaking.Thanksforcalling.Whatcanwedoforyou

B.Yes,I'mJack.Thanksforcalling.Whatcanwedoforyou

C.Yes,speaking.WhatcanIdoforyou

Thecustomerservicerepresentativewilloftenallowcustomerstoexchangetheproducttheyboughtorreturnitforafull_________.

选择一项：

A.compensation

B.repay

C.refund

题干

_________thesituationmaybe,makesurethatyoudon'tleaveyourcustomerwithanunansweredquestion.

选择一项：

A.Whatever

B.Whenever

C.However

题干

Ifthingshave_________,thepersonyou'retalkingtowillwanttoknowthereasons.

选择一项：

A.gotup

B.gonewrong

C.turneddown

—Whatdoesthecustomer'scomplaintsay?

—_________________.

选择一项：

A.Hesayshewillwriteusathank-youletter

B.Hesayshehasn'tgottenbackthemonitorforrepairs

C.Hewantstoknowwhetherwecouldgivehimadiscount

TheAmericanideaofcustomerserviceis_________eachcustomerthecenterofattention.

选择一项：

A.made

B.tomake

C.make

Customerswon'tfindstoreclerkssittingaround_________.

选择一项：

A.watchingTVorplayingcards

B.towatchTVorplaycards

C.watchingTVortoplaycards

Ifanyofthearticlesaredamagedduringmove,youmaymakea_________forcompensationwithourcompany.

选择一项：

A.request

B.demand

C.claim

—Howdoyoucalculatethefeeifweaskyoutomovetheofficefurniture?

—_________________.

选择一项：

A.Wecangiveyoua10%discount

B.Sorry,wearenotavailablethesedays

C.Thecostdependsonthefloortomoveto,thedistancebetweentwoplacesandtheamountofthefurnituretomove

Lookingyourcustomersintheeyeshowsthatwearelisteningtothemandhearing_________.

选择一项：

A.whyaretheysaying

B.howaretheysaying

C.whattheyaresaying

二、阅读理解/翻译/完形填空（题型随机）（共50分）

完形填空：

选择正确答案，补全文章（每题10分）。

　　Customerserviceistheserviceorcarethataconsumerreceivesbefore,duringandafterapurchase.It'soneofthefactorsthatcomeintoplaywhenaconsumerisdeterminingbuyingvalue,theotheristhequalityoftheproductorservicethatisbeing 回答 .

　　Consumersoftenmustencounteranexperiencetonotonlybeasatisfiedcustomer,butaloyalcustomer.Customerserviceisapartofthatexperience.

　　Topnotchservicewillcreate 回答 andareturningcustomer,whichiswhatweallmuststrivefor.

　　Excellentcustomerserviceis 回答 tobusinessestoday.It'sacomponentthatisoftenmissing,unfortunately.Howdoyouprovidegreatcustomerservice?

Alwaysmakeyourcustomera 回答 .Greettheminafriendlymanner,whetherthatbeviatelephone,emailorinperson.

Letthemknowyouaretheretohelpandthatyouwilltakecareofthem,notonlybeforethesalebutafteraswell.Afterall,inathrivingbusinesscustomersarenot 回答 ;it'sarequirementforbusinessestosurvive.

　　选自：

DEACB

阅读理解：

根据文章内容，把每一段和其所谈论的话题相匹配（每题10分）。

CustomerService

1.TheAmericanideaofcustomerserviceistomakeeachcustomerthecenterofattention.Andwhereveryougo,goodcustomerservicemeansmakingcustomersfeelspecial.回答

2.Whencus