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review resources.docx

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reviewresources

MultipleChoice

1.Theprocessofevaluatinganemployee’scurrentand/orpastperformancerelativetohisorherperformancestandardsiscalled_____.

a.recruitment

b.employeeselection

c.performanceappraisal

d.organizationaldevelopment

e.training

（c;easy;p.310）

2.Whengoalsetting,performanceappraisal,anddevelopmentareconsolidatedintoasingle,commonsystemdesignedtoensurethatemployeeperformancesupportsacompany’sstrategy,itiscalled_____.

a.strategicorganizationaldevelopment

b.performancemanagement

c.performanceappraisal

d.humanresourcemanagement

e.strategicmanagement

（b;easy;p.310）

3.Performancemanagementcombinesperformanceappraisalwith_____toensurethatemployeeperformanceissupportiveofcorporategoals.

a.goalsetting

b.training

c.incentivesystems

d.alloftheabove

e.noneoftheabove

（d;moderate;p.310）

4.Whichofthefollowingisnotoneoftheguidelinesforeffectivegoalsetting?

a.assignspecificgoals

b.assignmeasurablegoals

c.assignchallengingbutdoablegoals

d.assignconsequencesforperformance

e.encourageparticipation

（d;moderate;p.313）

5.TheSintheacronymforSMARTgoalsstandsfor_____.

a.specific

b.straightforward

c.strategic

d.source

e.support

（a;easy;p.313）

6.TheMintheacronymforSMARTgoalsstandsfor_____.

a.moderate

b.measurable

c.meaningful

d.mid-range

e.merit

（b;moderate;p.313）

7.TheAintheacronymforSMARTgoalsstandsfor_____.

a.actionable

b.appropriate

c.attainable

d.attitude

e.asset

（c;moderate;p.313）

8.Participativelysetgoalsresultinhigherperformancethanassignedgoalswhen_____.

a.participativelysetgoalsaremoredifficult

b.assignedgoalsaremoredifficult

c.therewardsarealsohigher

d.participativelysetgoalsareusedconsistently

e.thegoalsaredoable

（a;moderate;p.313）

9.Whenusinggoalsettinginperformancemanagement,thegoalsshouldbe_____.

a.difficult

b.challenging

c.doable

d.specific

e.alloftheabove

（e;easy;p.313）

10.Whoistheprimarypersonresponsiblefordoingtheactualappraisingofanemployee’sperformance?

a.theemployee’sdirectsupervisor

b.thecompanyappraiser

c.thehumanresourcemanager

d.theEEOcontactperson

e.noneoftheabove

（a;moderate;p.314）

11.Whendesigninganactualappraisalmethod,thetwobasicconsiderationsare_____.

a.whoshouldmeasureandwhentomeasure

b.whentomeasureandwhattomeasure

c.whattomeasureandwhoshouldmeasure

d.whattomeasureandhowtomeasure

e.whentomeasureandhowtomeasure

（d;moderate;p.315）

12.Themostpopulartechniqueforappraisingperformanceisthe______method.

a.alternationranking

b.graphicratingscale

c.Likert

d.MBO

e.constantsumratingscale

（b;moderate;p.315）

13.Whichperformanceappraisaltechniqueliststraitsandarangeofperformance?

a.alternationranking

b.graphicratingscale

c.Likert

d.MBO

e.constantsumratingscale

（b;moderate;p.315）

14.Whatdoperformanceappraisalsmeasure?

a.genericdimensionsofperformance

b.performanceofactualduties

c.employeecompetency

d.achievementofobjectives

e.alloftheabove

（e;moderate;p.317）

15.Ifaperformanceappraisalfocusesonanemployee’sabilityto“identifyandanalyzeproblems”orto“maintainharmoniousandeffectiveworkingrelationships,”thentheperformanceappraisalisfocusedonmeasuring_____.

a.genericdimensionsofperformance

b.performanceofactualduties

c.employeecompetency

d.achievementofobjectives

e.alloftheabove

（c;moderate;p.317）

16.Ifaperformanceappraisalfocusesonanemployee’squalityandquantityofwok,thentheperformanceappraisalisfocusedonmeasuring_____.

a.genericdimensionsofperformance

b.performanceofactualduties

c.employeecompetency

d.achievementofobjectives

e.alloftheabove

（a;moderate;p.317）

17.The_____methodofperformanceappraisalinvolveslistingallthesubordinatestoberated,crossingoutthenamesofanynotknownwellenoughtorank,indicatingtheemployeewhoisthehighestoneachcharacteristicbeingmeasuredandwhoisthelowest,andthenalternatingbetweenthenexthighestandlowestuntilallemployeeshavebeenranked.

a.alternationranking

b.graphicratingscale

c.Likert

d.MBO

e.constantsumratingscale

（a;moderate;p.317）

18.Alternationrankingreferstoanappraisalmethod,which_____.

a.isbasedonprogressmadetowardtheaccomplishmentofmeasurablegoals

b.combinesthebenefitsofnarratives,criticalincidents,andquantifiedscalesbyassigningscalepointswithspecificexamplesofgoodorpoorperformance

c.requiresthatthesupervisorkeepalogofpositiveandnegativeexamplesofasubordinate’swork-relatedbehavior

d.requiresasupervisortoevaluateperformancebyassigningpredeterminedpercentagesofthosebeingratedintoperformancecategories

e.involveslistingallthesubordinatestoberated,crossingoutthenamesofanynotknownwellenoughtorank,indicatingtheemployeewhoisthehighestoneachcharacteristicbeingmeasuredandwhoisthelowest,andthenalternatingbetweenthenexthighestandlowestuntilallemployeeshavebeenranked

（e;moderate;p.317）

19.Themostpopularmethodforrankingemployeesisthe_____method.

a.graphicrankingscale

b.constantsumrankingscale

c.alternationranking

d.pairedcomparison

e.forceddistribution

（c;moderate;p.317）

20.Supposeyouhavefiveemployeestorate.Youmakeachartofallpossiblepairsofemployeesforeachtraitbeingevaluated.Then,youindicatethebetteremployeeofthepairforeachpair.Finally,youaddupthenumberofpositivesforeachemployee.Inthiscase,youhaveusedthe_____methodofperformanceappraisal.

a.graphicrankingscale

b.constantsumrankingscale

c.alternationranking

d.pairedcomparison

e.forceddistribution

（d;moderate;p.318）

21.Forceddistributionreferstoanappraisalmethod,which_____.

a.isbasedonprogressmadetowardtheaccomplishmentofmeasurablegoals

b.combinesthebenefitsofnarratives,criticalincidents,andquantifiedscalesbyassigningscalepointswithspecificexamplesofgoodorpoorperformance

c.requiresthatthesupervisorkeepalogofpositiveandnegativeexamplesofasubordinate’swork-relatedbehavior

d.requiresasupervisortoevaluateperformancebyassigningpredeterminedpercentagesofthosebeingratedintoperformancecategories

e.involveslistingallthesubordinatestoberated,crossingoutthenamesofanynotknownwellenoughtorank,indicatingtheemployeewhoisthehighestoneachcharacteristicbeingmeasuredandwhoisthelowest,andthenalternatingbetweenthenexthighestandlowestuntilallemployeeshavebeenranked

（d;moderate;p.318）

22.Whenasupervisorevaluatesperformancebyassigningpredeterminedpercentagesofrateesintoperformancecategories,heorshehasusedthe_____methodofperformanceappraisal.

a.graphicrankingscale

b.constantsumrankingscale

c.alternationranking

d.pairedcomparison

e.forceddistribution

（e;moderate;p.318）

23.John,thesupervisorofthemanufacturingdepartment,isintheprocessofevaluatinghisstaff’sperformance.Hehasdeterminedthat15%ofthegroupwillbeidentifiedashighperformers,20%asaboveaverageperformers,30%asaverageperformers,20%asbelowaverageperformers,and15%aspoorperformers.Johnisusinga_____method.

a.graphicratingscale

b.constantsumrankingscale

c.forceddistribution

d.alternationranking

e.pairedcomparison

（c;moderate;p.318）

24.Whichofthefollowingmeasurementmethodsratesemployeeperformancerelativetootheremployees?

a.graphicratingscale

b.forceddistribution

c.likertscale

d.constantsumsrating

e.criticalincidentmethod

（b;moderate;p.318）

25.Withthe_____method,thesupervisorkeepsalogofpositiveandnegativeexamplesofasubordinate’swork-relatedbehavior.

a.alternationranking

b.constantsumsrating

c.forceddistribution

d.narrativeforms

e.criticalincident

（e;easy;p.321）

26.Thecriticalincidenttechniquereferstoanappraisalmethod,which_____.

a.isbasedonprogressmadetowardtheaccomplishmentofmeasurablegoals

b.combinesthebenefitsofnarratives,criticalincidents,andquantifiedscalesbyassigningscalepointswithspecificexamplesofgoodorpoorperformance

c.requiresthatthesupervisorkeepalogofpositiveandnegativeexamplesofasubordinate’swork-relatedbehavior

d.requiresasupervisortoevaluateperformancebyassigningpredeterminedpercentagesofthosebeingratedintoperformancecategories

e.involveslistingallthesubordinatestoberated,crossingoutthenamesofanynotknownwellenoughtorank,indicatingtheemployeewhoisthehighestoneachcharacteristicbeingmeasuredandwhoisthelowest,andthenalternatingbetweenthenexthighestandlowestuntilallemployeeshavebeenranked

（c;moderate;p.321）

27.Allofthefollowingareadvantagesofusingthecriticalincidentmethodforappraisingperformanceexceptthat_____.

a.itprovidesexamplesofgoodperformance

b.itdoesnotincludeanumericalrating

c.itprovidesexamplesofpoorperformance

d.itreflectsperformancefromthroughouttheappraisalperiod

e.incidentscanbetiedtoperformancegoals

（b;moderate;p.321）

28.Whichappraisalmethodcombinesthebenefitsofnarratives,criticalincidents,andquantifiedscalesbyassigningscalepointswithspecificexamplesofgoodorpoorperformance?

a.behaviorallyanchoredratingscale

b.graphicratingscale

c.constantsumsratingscale

d.alternationranking

e.noneofthe