外贸业务常用信件模板.docx

外贸业务常用信件模板.docx

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外贸业务常用信件模板

1.根据以下内容大致模拟给客户用英语写一封e-mail：

你在某个会展上见过一个客户，现在你给客户发邮件，并附上一份公司今年的一份新报价给他，希望他能有兴趣并给你回复，有问题可以随时联系你。

Dearmike,

Gladtomeetyouattheexhibition.Hopewecanestablishagoodbusinessrelationshipinthenearfuture.Belowisourquotation,pleasecheck.

Rutin:

95%UV

Price:

USD-20.30/KGFOBchinaport.

Package:

25kg/paperdrum.

Payment:

TTinadvance.

Delivery:

withintwoweeks.

Pricevalidity:

twoweeks.

Ifyouhaveanyquestionsorrequirement,pleasefeelfreetoletmeknow.

Bestregards,

-----------

2.假如Helen是你的国外客户，给客户出货的数量是10000pcs，客人在收到最近的这次订单货物后，写邮件过来投诉说该批货物少了1000PCS，而且要求贵司两日内补齐缺少的那1000PCS货，并同时赔偿该部分货物金额的20%，请你用英文回复封Email给Helen.。

DearHelen,

Thanksforyourletterinformusthatourorderislackof1000pcsgoods.Yourcomplaintswasimmediatelysenttoourcustomerrelationsrepresentativeforinvestigation.

Wehaveconfirmedthroughourinventorythatamistakewasindeedmadeonyouroder.Weareverysorryforthismistakeandtheinconvenienceithascausedyou.Wewillarrangetosendyouthe1000pcsgoods.Forthe20%compensation,Ihavetodiscussitwithmyboss.IwillreplyyouwhenIgettheanswer.

Youareavaluedcustomerandwesincerelyregretthismistake.Weassureyouthateverypossibleactionwillbetakenbyourmanagementtopreventarepetitionofthesameinfutureorders

1.简单的英文询盘及还盘。

DearAuthority,

ThisisUgurfromturkey.I’minterestedinsomeofyourproducts.Pleasesendmethepricesoftheseproducts.Thankyouforyoukindinterest.

Bestregards,

Ugur

  DearUgur,

   Attachedisthepricelistofourproducts.

  Youwill find ourpirce attractiveandthedesignnorvel&modern.

  Thisquotationisvalidfor7days.

  Ifthereisanyquestion,plesasecontactus.

   Wearelookingforyourearlyreply.

  BestRegards,

2.邀请信

2．WriteoneInvitationLettertoinviteMr.BurgefromAcompanytoChinaforvisitingourcompany（DONGLINGGROUP）.Date:

Dec.25toDec30,2004

INVITATIONLETTER

CompanyName:

Acompany

Visitor:

Mr.Burge

DearMr.Burge,

Inregardingtoourdiscussionaboutthefutureorderbusiness,weareveryhonoredtoinviteyoutovisitusbetweenDec.25toDec30,2004.

Yourssincerely

Name

3.关于订单发票。

Weconfirmtheorderasenclosedandwewillhavethegoodsdeliveredto-----Ltd.LatestMarch1st.Wewillpaythefreighttoyousoyoucanputitontheinvoice.PleasesendusaProFormaInvoiceassoonaspossibleandadvisewhichaccountweshouldremitthemoneyto.

Asusual,wehopeyouwillmakeusahalfpriceinvoicewhichhastobesentwiththegoods,andsendtheinvoicewithcorrectamounttoourAccountingDept.

4.关于赔偿的信件。

DearMr.Amin,

Wehaveapproachedourclientsaboutpackingafterreceivingyourletter.Afterourrepeatedexplanationtheyacceptyourpackingtheproductsincartonsifyouguaranteethatyouwillpaycompensationinallcaseswhereintheycannotindemnify（使免于受罚;补偿）fromtheinsurancecompanyforthereasonthatthecartonsusedarenotseaworthy（尤指船舶）适航的;）.Wemustremindyouthatshouldtheinsurancecompanyrefusecompensation,youwouldholdyourselvesresponsibleforthelossesourclientsmightsustain（支持，遭受，忍受）onaccountofyourusingsuchcartons.

Wethinkyouwillunderstandourcandid（率直的，坦白的;公正的）statementismadeforourmutualbenefits,aspackingisasensitivesubject,whichoftenleadstotradedispute.

Weappreciateyourcooperation.

1.DearMr.Smith,

ThankyouforyourletterinformingusofthewrongshipmentofyourorderNo.6098forgolfshirts.YourComplaintwasimmediatelysenttoourCustomerRelationsRepresentativeforinvestigation.

WehaveconfirmedthroughourinventoryandshippingdocumentsthatamistakewasindeedmadeonyourSeptember13order.Theslip-up（出错）occurredinournew,automatedinventorycontrolsystem,whichiscausingsomeproblemsduringthedataentrystage.Yourordernumberwasunfortunatelyconfusedwithanotherone（BT-6998）,andtheerrorwasnotcaughtbeforetheshirtsweresentout.

Weareverysorryforthismistakeandtheinconvenienceithascausedyouandwewanttodoeverythingpossibletohelpyousatisfyyourcustomerspromptly.WeoffertoredeliverthecorrectshirtsunderBT-6098byDHLExpressMailuponreceivingyourdirections.Astothenon-conformingshirts,wesuggestthatyousendthembacktous,carriageforward.

Youareavaluedcustomerandwesincerelyregretthismistake.Weassureyouthateverypossibleactionwillbetakenbyourmanagementtopreventarepetitionofthesameinfutureorders

5.开发信

HiSir,

Gladtohearthatyou'reonthemarketforxx.Wespecializeinthisfieldforseveralyears,withthestrengthofxx,withgoodqualityandprettycompetitiveprice.

Shouldyouhaveanyquestions,plsdonothesitatetocontactme.FREESAMPLESwillbesentforyourevaluation!

Tks&br,

6.投诉

Dearxx,

Thanksforyour