酒店常用中英文缩写.docx

酒店常用中英文缩写.docx

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酒店常用中英文缩写

酒店常用中英文缩写

部门DEPARTMENTDEPT

职位POSITIONPOS行政办EXECUTIVEOFFICEEO财务部FINANCEDEPARTMENTFIC会计部ACCOUNTINGACCT采购部PURCHASINGDEPARTMENTPD酒水仓BEVERAGESTORE食品仓FOODSTORE日用品仓GENERALSTORE市场及销售部SALES&MARKETINGDEPARTMENTS&M前厅部FRONTOFFICEDEPARTMENTF.O（F/O）管家部HOUSEKEEPINGHSKP

洗衣房LAUNDRYROOMLR

布草房LINENROOM游泳池SWIMMINGPOOL

餐饮部FOOD&BEVERAGEDEPARTMENTF&B中餐厅CHINESERESTAURANTCHNREST

西餐厅WESTRESTAURANTWESTREST日本餐厅JAPANESERESTAURANT大堂吧LOBBYBAR送餐部ROOMSERVICERMSVC

宴会中心BANQUETCENTRE会议厅CONFERENCEHALL管事部STEWARD娱乐部ENTERTAINMENTDEPARTMENTENT夜总会NIGHTCLUB桑拿SAUNA健身中心HEALTHCENTRE美容美发中心BEAUTY&BARBERCENTRE保龄球室BOWLINGBALL工程部ENGINEERINGDEPARTMENTENG保安部SECURITYDEPARTMENTSEC人力资源部HUMAN&RESOURCES

DEPARTMENTHR培训部TRAININGDEPARTMENT员工饭堂STAFFCANTEEN员工宿舍STAFFDORMITORY医务室CLINICROOM

图书馆LIBRARY前厅各分部：

接待处RECEPTIONRECP行政楼层EXECUTIVEFLOORE/F询问处INFORMATIONINFM订房部RESERVATIONRESV总机房OPERATOR/TELEPHONEROOMOPT礼宾部CONCIERGE

CON

商务中心BUSINESSCENTREBC大堂副理ASSISTANTMANAGERAM车队TRANSPORTATIONTRA账务处CASHIER、ACCOUNTINGDESK大堂LOBBY楼层FLOOR/F后勤办公室BACKOFFICE员工通道STAFFENTRANCE

职位：

总经理GENERALMANAGERGM行政助理ASSISTANT

EXECUTIVEMANAGERAEM

行政秘书EXECUTIVESECRETARY

财务总监FINANCIALCONTROLLERFC总会计师CHIEFACCOUNT成本会计师COSTACCOUNT采购部经理PURCHASINGMANAGERPURCHASINGMGR市场及销售总监DIRECTOROFSALES&MARKETINGDOS市场及销售副总监ASSISTANTDIRECTOROFSALES&MARKETINGADOS市场及销售部经理SALES

MANAGER

EXECUTIVE

销售员SALESSALES

HOUSEKEEPERAEH

前厅经理FRONTOFFICE

助理管家ASSISTANT

MANAGERFOM

HOUSEKEEPERAH

前厅副经理ASSISTANT

楼层服务员ROOM

FRONTOFFICE

ATTENDANTATT

MANAGERAFOM

餐饮总监DIRECTOROF

大堂副经理ASSISTANT

FOOD&BEVERAGE

MANAGERAM

DOFB

接待员RECEPTIONIST/

RECEPTIONCLERK

行政总厨EXECUTIVE

订房员RESERVATION

SOUSCHEF

CLERKRESVCLERK

点心总厨DIMSUM

行李员BELLBOY/BELL

CHEF

MAN

人力资源部经理HUMAN

门童DOORMAN

&RESOURCES

接线生OPERATOR

MANAGERHRMGR

总工程师CHIEF

司机DRIVER

ENGINEER

行政管家EXECUTIVE

HOUSEKEEPEREH

值班工程师DUTY

副行政管家ASSISTANT

ENGINEER

保安部经理SECURITYMANAGER保安主管CHIEFSECURITY

经理MANAGERMGR主任SUPERVISORSUP领班CAPTAINCAP秘书SECRETARY文员CLERK服务员WAITER行政值班经理EXECUTIVEONDUTYMANAGEREOD值班经理DUTYMANAGERDM酒店常用术语：

接待处用语：

入住CHECK-INC/I退房CHECK-OUTC/O

预订BOOKING、RESERVATIONBKG预期抵店ARRIVAL、DUTEINARL提前抵达EARLYARRIVAL预期离店DEPARTUREDUTEOUTDEPT确认CONFIRMATIONCONFIRM再次确认RE-CONFIRMRE-CFRM取消CANCELLATIONCANCELL订金DEPOSIT价格RATERTE价钱PRICE封房BLOCK续住EXTENSIONEXTEN客类：

顾客、宾客CLIENT

GUEST

散客WALKINW/I、FIT

团队GROUPGRP商务客COMMERCIALGUESTCOMMGST商务合同CORPORATECONTRACT长住客LONGSTAYGUESTL/SGST贵宾VERYIMPORTANTPERSONVIP

旅行社TRAVELAGENTTVLAGT

自用房HOUSEUSEH/U

公司COMPANYCOM付帐（动）PAY付帐（名）PAYMENT信用卡CREDITCARD现金CASH

尽快ASSOONASPOSSIBLEASAP资料INFORMATIONINFM

电话TELEPHONETEL传真FACSIMILEFAX电传TELEXTLX电报CABLECBL地址ADDRESSADD复印（机）COPY（MACHINE）网络INTERNET电脑COMPUTER打印机PRINTER机票FLIGHTTICKET打字TYPING充电CHARGEABATTERY充电器CHARGER留言MESSAGE

内播电影IN-HOUSE

MOVIE

对方付费电话COLLECT

CALL

酒店帐HOUSE

ACCOUNTH/A

国内长途IDD

国际长途DDD

中巴COACH

报纸NEWSPAPER

信件MAIL

电视TELEVISIONTV背景音乐BACKGROUNDMUSIC小酒吧MINIBAR

市内电话CITYCALL分机EXTENSIONEXTN服务台COUNTER唤醒服务WAKEUP

CALL叫早服务MORNING

CALL请勿打扰DONOT

DISTURBDND天气WEATHER出租车TAXI面包车VEHICLE

冰箱REFRIGERATOR客房保险箱MINISAFE/PERSONALSAFE吹风筒HAIRDRYER电热水壶ELECTRICHEATINGKETTLE中央空调INDIVIDUALCONTROLLEDAIR-CONDITION洗衣LAUNDRY

干洗DRY-CLEANING熨烫VALETSERVICE

失物招领LOSTANDFOUND

付款方式ADVANCE

PAYMENT

早餐BREAKFASTB'FAST美式早餐AMERICANBREAKFASTABF欧陆式早餐CONTINENTALBREAKFASTCBF东方式早餐ORIENTALBREAKFASTOBF午餐LUNCHLNH

晚餐DINNERDNR人民币RMB

港币HKD美元USD按摩MASSAGE蒸汽浴STEAMBATH邻近房ADJOININGROOM

礼仪AMENITY住房平均价格AVERAGEROOMRATEA.R.R收款的指令BILLINGINSTRUCTION取消CANCELLATION不收费房COMPLIMENTARY

COMP

连通房CONNECTING续住EXTENSION加床EXTRABED预报FORECAST客人帐单GUESTFOLIO管家部报表HOUSEKEEPINGREPORT加入JOIN-IN

超过退房时间LATECHECK-OUT记事本LOGBOOK净价NETRATE坏房OUTOFORDERO.O.O包价PACKAGE长包房PERMANENTROOM门市价RACKRATE登记REGISTER登记卡REGISTRATIONCARD转房ROOMCHANGE

房价ROOMRATE房间种类ROOMTYPE团体住房名单ROOMLIST

同住SHAREWITH

旅行社TRAVELAGENT升级UPGRADE空房VACANTROOM贵宾VERYIMPORTANTPERSONV.I.P营业利润贡献ContributiontoTradingProfitCTP

总经营利润GrossOperatingProfitGOP平均每间可卖房间的收入RevenuePerAvailableRoomRevPAR收入产生指数RevenueGenerationIndexRGI宾客意见调查系统GuestSatisfactionTrackingSystemGSTS员工满意度调查EmployeeSatisfactionPulseSurveyESPS

全面质量管理TotalQualityManagementTQM质量评估系统QualityEvaluationSystemQES酒店经营管理系统PropertyManagementSystemPMS（标准经营程序）StandardOperatingProceduresSOP重要公司协议价（KeyNegotiatedRate）KNR当地"公司协议价（LocalNegotiatedRate）LNR合作协议申请RequestforProposalRFP散客FullyIndependentTravele