《运营管理》课后习题标准答案.docx
《《运营管理》课后习题标准答案.docx》由会员分享，可在线阅读，更多相关《《运营管理》课后习题标准答案.docx（33页珍藏版）》请在冰豆网上搜索。
《运营管理》课后习题标准答案
《运营管理》课后习题答案
作者:
日期:
Chapter02-Competitiveness,Strategy,andProductivity
3.
（1）
（2）
（3）
（4）
（5）
（6）
（7）
Worker
Overhead
Material
Total
MFP
Week
Output
Cost@
Cost@1.5
Cost@$6
Cost
（2）+（6）
$12x40
1
30,000
2,880
4,320
2,700
9,900
3.03
2
33,600
3,360
5,040
2,820
11,220
2.99
3
32,200
3,360
5,040
2,760
11,160
2.89
4
35,400
3,840
5,760
2,880
12,480
2.84
*refertosolvedproblem#2
Multifactorproductivitydroppedsteadilyfromahighof3.03toabout2.84.
4.a.Before:
8055=16cartsperworkerperhour.
After:
84-4=21cartsperworkerperhour.
b.Before:
（$10x5=$50）+$40=$90;hence80$90=.89carts/$1.
After:
（$10x4=$40）+$50=$90;hence84$90=.93carts/$1.
c.Laborproductivityincreasedby31.25%（（21-16）/16）.
Multifactorproductivityincreasedby4.5%（（.93-.89）/.89）.
*MachineProductivity
Before:
80+40=2carts/$1.
After:
84+50=1.68carts/$1.
Productivityincreasedby-16%（（1.68-2）/2）
Chapter03-ProductandServiceDesign
6.StepsforMakingCashWithdrawalfromanATM
1.InsertCard:
MagneticStripShouldbeFacingDown
2.WatchScreenforInstructions
3.SelectTransactionOptions:
1）Deposit
2）Withdrawal
3）Transfer
4）Other
4.EnterInformation:
1）PINNumber
8.
Solutions_Problems_OM_11e_Stevenson
2）SelectaTransactionandAccount
3）EnterAmountofTransaction
5.Deposit/Withdrawal:
1）Deposit—placeinanenvelope（whichyou'llfindnearorintheATM）andinsertitintothedepositslot
2）Withdrawal—lifttheaWithdrawalDoor,“beingcarefultoremoveallcash
6.Removecardandreceipt（whichservesasthetransactionrecord）
TechnicalRequirementsCustomerRequirements
Ingredients
Handling
Preparation
Taste
V
V
Appearance
V
V
V
Texture/consistency
V
V
Chapter04-StrategicCapacityPlanningforProductsandServices
2.
l”..Actualoutput“c,
Efficiency80%
Effectivecapacity
Actualoutput=.8（Effectivecapacity）Effectivecapacity=.5（Designcapacity）Actualoutput=（.5）（.8）（Effectivecapacity）Actualoutput=（.4）（Designcapacity）Actualoutput=8jobsUtilization=.4
ActualoutputUtilization;-
Designcapacity
10.a.Given:
10hrs.or600min.ofoperatingtimeperday.
250daysx600min.=150,000min.peryearoperatingtime.
Solutions_Problems_OM_11e_Stevenson
Totalprocessingtimebymachine
Product
A
B
C
1
48,000
64,000
32,000
2
48,000
48,000
36,000
3
30,000
36,000
24,000
4
60,000
60,000
30,000
Total
186,000
208,000
122,000
Youwouldhavetobuytwo
"C"machineat$80,000.
"Amachinesatatotalcostof$80,000,ortwo
"B"machinesatatotalcostof$60,000,orone
b.Totalcostforeachtypeofmachine:
A
（2）:
186,000min+60=3,100hrs.x$10=$31,000+$80,000=$111,000
B
（2）:
208,000-：
-60=3,466.67hrs.x$11=$38,133+$60,000=$98,133
C
（1）:
122,000-：
-60=2,033.33hrs.x$12=$24,400+$80,000=$104,400
Buy2Bs—thesehavethelowesttotalcost.
Chapter05-ProcessSelectionandFacilityLayout
3.
Desiredoutput=4
Operatingtime=56minutes
八.Operatingtime56minutesperhour
CT=-==14minutesperunit
Desiredoutput4unitsperhour
Task
#ofFollowingtasks
PositionalWeight
A
4
23
B
3
20
C
2
18
D
3
25
E
2
18
F
4
29
G
3
24
H
1
14
I
0
5
a.Firstrule:
mostfollowers.Secondrule:
largestpositionalweight.
AssemblyLineBalancingTabl0T=14）
WorkStation
Task
TaskTime
TimeRemaining
FeasibletasksRemaining
I
F
5
9
A,D,G
A
3
6
B,G
G
6
一
一
II
D
7
7
B,E
B
2
5
C
C
4
1
一
III
E
4
10
H
H
9
1
一
IV
I
5
9
一
b.Firstrule:
Largestpositionalweight.
AssemblyLineBalancingTable（CT=14）
WorkStation
Task
TaskTime
TimeRemaining
FeasibletasksRemaining
I
F
5
9
A,D,G
D
7
2
一
II
G
6
8
A,E
A
3
5
B,E
B
2
3
一
III
C
4
10
E
E
4
6
一
IV
H
9
5
I
I
5
一
Totaltime45ono_0/
c.Efficiency==—=80.36%
CTxno.ofstations56
4.
2.MinimumCt=1.3minutes
TaskFollowingtasks
a
4
b
3
c
3
d
2
e
3
f
2
g
1
h
0
WorkStation
Eligible
Assign
TimeRemaining
IdleTime1
I
a
A
1.1
b,c,e,（tie）
B
0.7
C
0.4
E
0.3
0.3
II
d
D
0.0
0.0
III
f,g
F
0.5
G
0.2
0.2
IV
h
H
0.1
0.1
0.6
3.
…x（idletime）.6
Idlepercent=--——--=----=11.54percent
NxCT4（1.3）
4.Output=OT=420min./day=323.1（roundsto323）copiers/day
CT1.3min./cycle
Totaltime4.6
b.1.Totaltime=4.6,CT==——=2.3minutes
N2
2.Assigna,b,c,d,andetostation1:
2.3minutes[noidletime]
Assignf,g,andhtostation2:
2.3minutes
OT420
3.Output=—==182.6copiers/day
CT2.3
4.
420min./day
4.6min./cycle
1
5
4
3
8
7
62
Solutions_Problems_OM_11e_Ste
升级会员 