酒店房务部全套术语3英文.docx

酒店房务部全套术语3英文.docx

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酒店房务部全套术语3英文

RoomsDivisionOperations

QUAD

Aroomassignedtofourpeople;mayhavetwoormorebeds.

QUALITYASSURANCE

Anapproachtoensuringtheconsistentdeliveryofservices.

QUEEN

Aroomwithaqueen-sizebed;maybeoccupiedbyoneormorepeople.

QUEENBED

Abedapproximately60inchesby80inches.

RACKRATE

Thestandardrateestablishedbythepropertyforaparticularcategoryofrooms.

RATEPOTENTIALPERCENTAGE

Thepercentageoftherackthatahotelactuallyreceives,foundbydividingtheactualaverageroomratebythepotentialaveragerate.Alsocalledtheachievementfactor.

RATIO

Themathematicalexpressionofasignificantrelationshipbetweentworelatednumbersthatresultsfromdividingonebytheother.

RATIOANALYSIS

Theanalysisoffinancialstatementsandoperatingresultsusingratios.

RECRUITMENT

Theprocessbywhichqualifiedapplicantsaresoughtandscreenedtofillcurrentlyorsoon–or–bevacantpositions.Theprocessinvolvesannouncingoradvertisingjobvacanciesandevaluatingapplicantstodeterminewhomtohire.

REFERRALGROUP

Agroupofindependenthotelsthathavebandedtogetherfortheircommongood.Hotelswithinthegrouprefertheirdepartingguestsorthosegueststheycannotaccommodatetootheraffiliatedproperties.

REFUSALREPORT

SeeTurnawayReport.

REGISTRATION

Theprocedurebywhichanincomingguestsignifieshisorherintenttostayatapropertybycompletingandsigningaregistrationcard.

REGISTRATIONCARD

Aprintedformforaregistrationrecord.Inmoststates,theguest’ssignatureonaregistrationcardisrequiredbylaw.

REGISTRATIONRECORD

Acollectionofimportantguestinformationcreatedbythefrontdeskagentfollowingtheguest’sarrival.Theregistrationrecordincludestheguest’sname,address,telephonenumber,andcompanyaffiliation;methodofpayment;anddateofdeparture.

RESERVATION

Anagreementbetweenthehotelandaguestthatthehotelwillholdaspecifictypeofroomforaparticulardateandlengthofstay.

RESERVATIONCONFIRMATION

Anoralorwrittenverificationoftheinformationcontainedinareservationrecord.SeealsoLetterofConfirmation.

RESERVATIONFILE

Acomputer–basedcollectionofreservationrecords.

RESERVATIONRACKSLIP

Aformusedtorecordaguestreservationthatisfiledinareservationrack.

RESERVATIONRACKS

Rackswhichstorethereservationrackslipsorregistrationcardsofanticipatedarrivals.Inanadvancereservationrack,reservationrackslipsarearrangedbytheguests’scheduleddatesofarrivaland,withineachday’sgrouping,alphabeticallybytheguests’orgroups’names.Acurrentreservationrackisaportablesubsetoftheadvancereservationrackusedbyfrontdeskagentsduringregistration.

RESERVATIONRECORD

Acollectionofdatathatidentifiesaguestandhisorheranticipatedaccuratelyschedulestaff.

RESERVATIONSTATUS

Anindictorofaroom’slong–termavailabilityforassignment.

RESERVATIONTRANSACTIONSREPORT

Asummaryofdailyreservationsactivityintermsofrecordcreation,modification,andcancellation.

RESERVATIONSAGENT

Anemployee,eitherinthefrontofficeorinaseparatedepartmentwithintheroomsdivision,whoisresponsibleforallaspectsofreservationsprocessing.

RECERVATIONSCONTROLBOOK

Abinderwithatallypageforeachdayoftheyear.Usedinnon-computerizedhotelstotrackreservations.

RESERVATIONSHISTORY

Acollectionofstatisticsonallaspectsofthereservationsprocess,includingthenumberofguests,occupiedrooms,reservationsbysource,no-shows,walk–ins,overstays,andunderstays.

RESERVATIONSMANAGEMENTSOFTWARE

Afrontofficecomputerapplicationthatenablesahoteltorapidlyprocessroomrequestsandgeneratetimelyandaccuraterooms,revenue,andforecastingreports.

RESERVATIONSWALLCHART

Aspeciallydesignedchartthatdisplayshotelroomsverticallyanddaysofthemonthhorizontally.Whenaccommodationsareavailable,thereservationsagentcanassignaspecificroombytapingoverthelinethatrepresentsthatroom.Alsocalledareservationsdensitychart.

RESIDENTIALHOTEL

Ahotelwhoseguestquartersgenerallyincludeasittingroom,bedroom,andkitchenetteforpermanentorsemi-permanentguests.Manyothertypesofhotelsalsoofferresidentialaccommodationsandresidentialhotelmayoffershort-termaccommodations.

RESORTHOTEL

Ahotelthatprovidessceneryandactivitiesunavailableatmostotherproperties,andwhoseguestsaretypicallyvacationers.Resorthotelsaretheplanneddestinationoftheirguests.

REVENUEFORECASTREPORT

Aprojectionoffuturerevenuecalculatedbymultiplyingpredictedoccupanciesbycurrentroomrates.

ROOMASSIGNMETN

Theidentificationandallocationtoaguestofanavailableroominaspecificroomcategory,finalizedaspartoftheregistrationprocess.

ROOMNIGHT

Oneroomoccupiedforone