酒店房务部全套术语3英文.docx

1、酒店房务部全套术语3英文Rooms Division OperationsQUADA room assigned to four people; may have two or more beds.QUALITY ASSURANCEAn approach to ensuring the consistent delivery of services.QUEENA room with a queen-size bed; may be occupied by one or more people.QUEEN BEDA bed approximately 60 inches by 80 inches

2、.RACK RATEThe standard rate established by the property for a particular category of rooms.RATE POTENTIAL PERCENTAGEThe percentage of the rack that a hotel actually receives, found by dividing the actual average room rate by the potential average rate. Also called the achievement factor.RATIOThe mat

3、hematical expression of a significant relationship between two related numbers that results from dividing one by the other.RATIO ANALYSISThe analysis of financial statements and operating results using ratios.RECRUITMENTThe process by which qualified applicants are sought and screened to fill curren

4、tly or soon or be vacant positions. The process involves announcing or advertising job vacancies and evaluating applicants to determine whom to hire.REFERRAL GROUPA group of independent hotels that have banded together for their common good. Hotels within the group refer their departing guests or th

5、ose guests they cannot accommodate to other affiliated properties.REFUSAL REPORTSee Turn away Report.REGISTRATIONThe procedure by which an incoming guest signifies his or her intent to stay at a property by completing and signing a registration card.REGISTRATION CARDA printed form for a registration

6、 record. In most states, the guests signature on a registration card is required by law.REGISTRATION RECORDA collection of important guest information created by the front desk agent following the guests arrival. The registration record includes the guests name, address, telephone number, and compan

7、y affiliation; method of payment; and date of departure.RESERVATIONAn agreement between the hotel and a guest that the hotel will hold a specific type of room for a particular date and length of stay.RESERVATION CONFIRMATIONAn oral or written verification of the information contained in a reservatio

8、n record. See also Letter of Confirmation.RESERVATION FILEA computer based collection of reservation records.RESERVATION RACK SLIPA form used to record a guest reservation that is filed in a reservation rack.RESERVATION RACKSRacks which store the reservation rack slips or registration cards of antic

9、ipated arrivals. In an advance reservation rack, reservation rack slips are arranged by the guests scheduled dates of arrival and, within each days grouping, alphabetically by the guests or groups names. A current reservation rack is a portable subset of the advance reservation rack used by front de

10、sk agents during registration.RESERVATION RECORDA collection of data that identifies a guest and his or her anticipated accurately schedule staff.RESERVATION STATUSAn indictor of a rooms long term availability for assignment.RESERVATION TRANSACTIONS REPORTA summary of daily reservations activity in

11、terms of record creation, modification, and cancellation.RESERVATIONS AGENTAn employee, either in the front office or in a separate department within the rooms division, who is responsible for all aspects of reservations processing.RECERVATIONS CONTROL BOOKA binder with a tally page for each day of

12、the year. Used in non-computerized hotels to track reservations.RESERVATIONS HISTORYA collection of statistics on all aspects of the reservations process, including the number of guests , occupied rooms, reservations by source, no-shows , walk ins, overstays, and under stays.RESERVATIONS MANAGEMENT

13、SOFTWAREA front office computer application that enables a hotel to rapidly process room requests and generate timely and accurate rooms, revenue, and forecasting reports.RESERVATIONS WALL CHARTA specially designed chart that displays hotel rooms vertically and days of the month horizontally. When a

14、ccommodations are available, the reservations agent can assign a specific room by taping over the line that represents that room. Also called a reservations density chart.RESIDENTIAL HOTELA hotel whose guest quarters generally include a sitting room, bedroom, and kitchenette for permanent or semi-pe

15、rmanent guests. Many other types of hotels also offer residential accommodations and residential hotel may offer short-term accommodations.RESORT HOTELA hotel that provides scenery and activities unavailable at most other properties, and whose guests are typically vacationers. Resort hotels are the

16、planned destination of their guests.REVENUE FORECAST REPORTA projection of future revenue calculated by multiplying predicted occupancies by current room rates.ROOM ASSIGNMETNThe identification and allocation to a guest of an available room in a specific room category, finalized as part of the registration process.ROOM NIGHTOne room occupied for one