高考应用文之抱怨投诉信.ppt
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抱怨投诉信简介抱怨投诉信简介:
在人们的生活中经常会发生一些事情,诸如:
消费利益受到损害、个人名誉受到侵犯、正常生活和工作受到干扰等。
公民有权向相关部门抱怨或投诉,目的是要解决问题。
流流程程提出抱怨并表示遗憾提出抱怨并表示遗憾阐述问题发生的经过阐述问题发生的经过指出问题引起的后果指出问题引起的后果提出批评及处理的意见或敦促对提出批评及处理的意见或敦促对方采取措施方采取措施uIamsorrytotroubleyoubutIamafraidthatIhavetomakeaseriouscomplaint.uIamsorrytotellyouthatthereshouldbecausetocomplainaboutuIreallyhatetocomplain,butonethingisreallydisturbingme.“提出抱怨并表示遗憾提出抱怨并表示遗憾”套语:
套语:
uDuringthefivedaysthecamerahasbeeninmypossession,problemshaveemergedoneafteranother.Foronething,thescreenisalwaysblack,makingthecameranodifferentfromatraditionalone.Foranother,thebatteryisdistressingasitsupportsthecamerasoperationforonlytwohours.uThe“COLDCONTROL”ofthefridgedoesntwork.Andwhenitworksitmakesmuchnoises.Ihaverungyourservicecenterseveraltimes,butnobodycame.“阐述问题发生的经过阐述问题发生的经过”套语:
套语:
uThenoisedisturbsmysleepsothatIcantconcentrateonmyworkduringtheworktime,andasaresult,Ihavemadeseveralmistakesthesedays.uFormethisenvironmentisverydifficulttomakestudies.“指出问题引起的后果指出问题引起的后果”套语:
套语:
uIthinkitshightimethatyourealized.uWeknowthatyouarenotgenerallycareless,butwewouldlikeyourassurancethatthiswillnothappenagain.uImustwarnyouthatunlessyoudosomethingaboutthesituation,Iwillbeforcedtotakelegalaction.uFrankly,Iamnotpreparedtoputupwiththesituationanymore.uIwouldbeverygratefulifyoucouldlookintothematterassoonaspossible.AndIamlookingforwardtoanearlyreply.“提出批评及处理的意见或敦促对方采取措提出批评及处理的意见或敦促对方采取措施施”套语:
套语:
模板一:
模板一:
Dear_,Iamsorrytotellyouthatthereshouldbecausetocomplainabout_._.Thisisratherannoyingtome._.Whatyouchoosetodowiththispieceofinformationisentirelyuptoyou.Iamlookingforwardtoyourearlyreply._.Respectfullyyours,LiMing范文:
范文:
DearSir/Madam,IamsorrytotellyouthatthereshouldbecausetocomplainabouttheSONYwalkmanIhaveboughtfromyourshoprecently.YoursalesassistanttoldmethatIneedntquestionaboutitsqualitybecauseSONYisafamousinternationalbrand.AfterIcamebacktoschoolandtriedtoenjoymyfavoritemusicbyusingthelooking-goodwalkman,Icouldnthearanythingthroughitsearphones.IborrowedearphonesfrommyclassmateandthistimeIheardthesoundveryclearly.SoIthinktheremustbesomethingwrongwiththeearphones.Thisisratherannoyingtome.Asastudent,ImustimprovemyEnglishasquicklyaspossible.ThatsthemainreasonwhyIboughtthewalkman.Butunabletouseit,nowIcannotstudyaccordingtotheschedule.Whatyouchoosetodowiththispieceofinformationisentirelyuptoyou.Iamlookingforwardtoyourearlyreply.Otherwise,Iwouldaskyoutogivemearefund,orIwouldcomplaintotheConsumersAssociation.Respectfullyyours,LiMing你叫李明,最近去商店买了一台索尼的随声听,现有可能耳机质量问题。
请结合下面提示向该店外籍经理你叫李明,最近去商店买了一台索尼的随声听,现有可能耳机质量问题。
请结合下面提示向该店外籍经理写一封英文信。
写一封英文信。
问题:
耳机没有声音。
问题:
耳机没有声音。
要求:
回复、换货或退款。
要求:
回复、换货或退款。
模板二:
模板二:
Dear_,Asa_,I_.Butrecently_annoyedme.Iamwritingtocomplain_.Themainprobleminvolves_.Totellyouthetruth,_._.Tomakemattersworse,_.Finally,wearelookingforwardtoyourquickdealingwiththematter.Thankyouforyourkindconsideration.Sincerelyyours,LiMing范文:
范文:
DearSir/Madam,Asaregularcustomerofyourshop,Ihaveenjoyedshoppinginyourstore.Butrecentlysomethinghappenedinyourstoreannoyedme.Iamwritingtocomplaintheserviceinyourshop.Themainprobleminvolvesthecashiersattitude.Totellyouthetruth,forthefirsttime,Icaredaboutitless.However,earliertodayithappenedagain.ThismorningIpurchasedseveralthingstotaling¥8.40andhandeda¥20billtoathin,dark-hairedgirlwearinganametagwhichreadsLiLi.Sherangupthesaleandhandedme¥1.60inchange.IimmediatelypointedoutthatIhadgivenhera¥20bill,notaten.Tomakemattersworse,asshehandedovertherestofmychangeshemuttered,“Everyonemakesmistakes.”Ifthisisnotthelasttime,Iwillavoidshoppinginyourstoreaslongassheremainsbehindthecashregister.Thiskindofdeedsbringslosstoyourcustomers,which,thoughnotlargeinsumofmoney,maygreatlydamagethereputationofyourshop.Finally,wearelookingforwardtoyourquickdealingwiththematter.Thankyouforyourkindconsideration.Sincerelyyours,LiMing你叫李明,最近去买了一个商店买东西的时候,店员找钱时少找了,且态度不好。
请结合下你叫李明,最近去买了一个商店买东西的时候,店员找钱时少找了,且态度不好。
请结合下面提示向该店经理写一封英文投诉信。
面提示向该店经理写一封英文投诉信。
问题:
总共问题:
总共¥8.48.4,支付了,支付了¥2020,只找,只找¥11.6.6,你提出后,归还余款,但态度很差。
,你提出后,归还余款,但态度很差。
要求:
对该店员进行处罚或开除。
要求:
对该店员进行处罚或开除。
模板三:
模板三:
Dear_,Mynameis_.Iventuretowritealettertoyouabout_.Thefocusofthecomplaintis_.Allinall,thereisstillmuchroomforimprovementasfaras_isconcerned.Idohope_.Thankyouforyourconsideration.Trulyyours,LiMing范文:
范文:
DearMr.President,MynameisLiMing,ajunioroftheCivilEngineeringSchool.Iventuretowritealettertoyouaboutthecanteenserviceoncampuswhichhasgivenris