投诉信(英语).ppt
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开头段:
说明与收信人关系,并表明写作意图主体段:
投诉原因(有理有据)提出拟对如何改进或解决问题的建议,或清楚表明你希望问题如何得到解决。
结尾段:
表达希望快速解决的强烈愿望对有关人员的努力表示感谢希望尽快得到满意的答复开头段:
1.Iamwritingtoyoutocomplainabout2.Iamwritingtoexpressmydissatisfactionwith3.IamafraidthatIhavetoinformyouthat4.Iamcompletelydisappointedtofind主体段:
1.TherearesomeproblemswiththatIwishtobringtoattention.Inthefirstplace,Inthesecondplace,2.Toreversethissituation,itisadvisable/desirable/recommended/suggestedthat3.Toimprovethesituation,itisadvisabletotakethefollowingmeasures.Foronething,Foranother,结尾段:
1.Isincerelyhopethatitwillreviewitsmanagementsystem(检讨管理制度)2.Ilookforwardtoadaywhenwecould3.Idohopethattheproblemswillbesolvedassoonaspossible.4.Ihopemysuggestionswillbetakenintoconsiderationtoimprovethesituation.5.Webelievethatyouwilltakethismatterseriouslyfromnowonandmakeeveryefforttopreventitsrecurrence.6.Itishightimethat7.Ifitisnotproperlysettled,Iwouldliketodemandarefund,orIwouldcomplaintotheConsumersAssociation.