商务礼仪二.ppt

商务礼仪二.ppt

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Agenda&Invitation&MemoBusinessEtiquette

（2）JUNE，2009KINGWAYWarming-up1.Yourboss,Mr.Green,enterstheroomwhenyouremeetingwithanimportantclient,Mr.Beta.YouriseandsayMr.Green,IdlikeyoutomeetMr.Beta,ourclientfromSanDiego.Isthisintroductioncorrect?

2.Atasocialfunction,youmeettheCEOofanimportantcorporation.Afterabriefchat,yougivehimyourbusinesscard.Isthiscorrect?

3.Youreinvitedtoareceptionandtheinvitationstates7:

00to9:

00PM.Youshouldarrive:

A.at7:

00PMB.anytimebetween7:

00PMand9:

00PMC.between7:

00PMand7:

30PMD.goearlyandleaveearly4.Youanswerthephoneforapeerwhosavailable,andaskWhoscalling,please?

Areyoucorrect?

5.Youretalkingwithagroupoffourpeople.Doyoumakeeyecontactwith:

A.justthepersontowhomyourespeakingatthemoment?

B.eachofthefour,movingyoureyecontactfromonetoanother?

C.nooneparticularperson（notlookingdirectlyintoanyoneseyes）?

1.Settingagenda1）makingappointment2）suggestingatime3）makinginvitation4）acceptinginvitation5）declininginvitation2.MemoSettingAgenda（meetingevents）1.MakingAppointmentImcallingtomakeanappointmentwithyoufornextMonday.Iwonderifitwouldbeconvenienttomeetyoutomorrow.WoulditbeconvenientifIcallonyoutonight?

CouldyouarrangeanappointmentwithMr.Greenforme?

IlookforwardtoseeingyouatyourofficeonJuly18.Canyousqueezeinsometimeformenextweek?

2.SuggestingATimeCanyoumakeitat3:

00onMonday?

Will9:

00bealright/okaywithyou?

Howabout/whatdoyouthinkof3:

30?

Letssayabout9oclocktomorrow?

Anytimebefore6p.m.AnytimeexceptMondaywillbefine/okay/allrightwithme.Imavailablefrom9:

00to3:

00.3.MakinginvitationsIwouldliketoinviteyoutoat.Iwouldliketoinviteyoutothebarbequetonightatourvessel.Wouldyoulike/careto?

Wouldyouliketogotoboardtomorrow?

Iwaswonderingifyoudliketogotoon/at.Iwaswonderingifyoudliketocometomyofficeonthisafternoon.Can/Willyou?

How/whatabout（amovietonight）?

Whydontyou/not?

4.AcceptinginvitationsThankyouverymuch.Thanksforyourinvitation.Idbedelightedto./Idloveto.Sure.Thatwouldbefun/wonderful/great.Whataterrificidea!

Idreallyloveto.Soundsgreat!

Soundslikefun!

Illseeyouthere.DeclininginvitationsThankyou,butImafraidThankyou,butImafraidIhaveotherplanstonight.Imsorry.Icantgotothemoviewithyou.IIwishIcould,butImbusy.Maybeanothertime,though.Ihatetoturnyoudown,butImustIwouldlovetoanyothertime,butIvealreadymadeplans.Iappreciatetheinvitation,butImafraidIcant.ImafraidIcant,butthanksanyway.MemorandumMemoisaninformaldocumentwhichisinlowerrank,esp.usedinreminding,supervisingandputtingforwardtosuggestionsandopinions.Inbusiness,itgenerallyisusedtosupplementtheformaldocument,including:

Heading书端AddresseesName,Title,Address收文人的姓名、头衔、地址Salutation称呼Subject事因Body正文ComplimentaryClose信尾客套话/结束语Signature署名Sample:

.MEMOJuly01,2009To:

Mr.ABC,superintendentFrom:

XXX,SRMSubject:

MVXXRepairScheduleDearSir,ImtheSRMXXXofMVXXXbecauseofthecomingbadweathertyphoonandwehavetoinformyouthatyourgoodvesselschedulewillbeaffectedandthedockingdaywillbediscussedfurtherinordertospeedupandimprovetherepairwork.Ifyouareconvenienttomorrowmorning,Ihopetostartameetingwithyoutodiscussfurther.SopleaseissueandreplyitASAPsothatwecanpreparebetterfortherepairwork.Withkindregards.XXX