商务礼仪二.ppt

1、Agenda&Invitation&MemoBusiness Etiquette(2)JUNE，2009 KING WAYWarming-up 1.Your boss,Mr.Green,enters the room when youre meeting with an important client,Mr.Beta.You rise and say Mr.Green,Id like you to meet Mr.Beta,our client from San Diego.Is this introduction correct?2.At a social function,you mee

2、t the CEO of an important corporation.After a brief chat,you give him your business card.Is this correct?3.Youre invited to a reception and the invitation states 7:00 to 9:00 PM.You should arrive:A.at 7:00 PM B.anytime between 7:00 PM and 9:00 PMC.between 7:00 PM and 7:30 PMD.go early and leave earl

3、y4.You answer the phone for a peer whos available,and ask Whos calling,please?Are you correct?5.Youre talking with a group of four people.Do you make eye contact with:A.just the person to whom youre speaking at the moment?B.each of the four,moving your eye contact from one to another?C.no one partic

4、ular person(not looking directly into anyones eyes)?1.Setting agenda 1)making appointment 2)suggesting a time 3)making invitation 4)accepting invitation 5)declining invitation2.MemoSetting Agenda(meeting events)1.Making Appointment Im calling to make an appointment with you for next Monday.I wonder

5、if it would be convenient to meet you tomorrow.Would it be convenient if I call on you tonight?Could you arrange an appointment with Mr.Green for me?I look forward to seeing you at your office on July 18.Can you squeeze in some time for me next week?2.Suggesting A Time Can you make it at 3:00 on Mon

6、day?Will 9:00 be alright/okay with you?How about/what do you think of 3:30?Lets say about 9 oclock tomorrow?Anytime before 6 p.m.Anytime except Monday will be fine/okay/all right with me.Im available from 9:00 to 3:00.3.Making invitations I would like to invite you to at.I would like to invite you t

7、o the barbeque tonight at our vessel.Would you like/care to?Would you like to go to board tomorrow?I was wondering if youd like to go to on/at.I was wondering if youd like to come to my office on this afternoon.Can/Will you?How/what about(a movie tonight)?Why dont you/not?4.Accepting invitations Tha

8、nk you very much.Thanks for your invitation.Id be delighted to./Id love to.Sure.That would be fun/wonderful/great.What a terrific idea!Id really love to.Sounds great!Sounds like fun!Ill see you there.Declining invitations Thank you,but Im afraid Thank you,but Im afraid I have other plans tonight.Im

9、sorry.I cant go to the movie with you.II wish I could,but Im busy.Maybe another time,though.I hate to turn you down,but I must I would love to any other time,but Ive already made plans.I appreciate the invitation,but Im afraid I cant.Im afraid I cant,but thanks anyway.MemorandumMemo is an informal d

10、ocument which is in lower rank,esp.used in reminding,supervising and putting forward to suggestions and opinions.In business,it generally is used to supplement the formal document,including:Heading 书端Addressees Name,Title,Address收文人的姓名、头衔、地址Salutation 称呼Subject事因Body正文Complimentary Close信尾客套话/结束语Sig

11、nature署名Sample:.MEMOJuly 01,2009To:Mr.ABC,superintendent From:XXX,SRMSubject:MV XX Repair Schedule Dear Sir,Im the SRM XXX of MV XXX because of the coming bad weather typhoon and we have to inform you that your good vessel schedule will be affected and the docking day will be discussed further in order to speed up and improve the repair work.If you are convenient tomorrow morning,I hope to start a meeting with you to discuss further.So please issue and reply it ASAP so that we can prepare better for the repair work.With kind regards.XXX