酒店培训与管理计划.ppt

酒店培训与管理计划.ppt

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Training&DevelopmentStandards培训发展标准培训发展标准TrainersMeetingSeptember2006TrainersMeetingSeptember20068Sections8个部分个部分n1.Hoteltraininganddevelopment酒店培训和发展酒店培训和发展n2.Orientation入职培训入职培训n3.Departmenttraininganddevelopment部门培训和发展部门培训和发展n4.Supervisorytraininganddevelopment主管级培训和发展主管级培训和发展n5.Managementtraininganddevelopment管理层培训和发展管理层培训和发展n6.Trainingadministration培训管理培训管理n7.Trainingresources培训资源培训资源n8.Accreditationoftraining培训资格认定培训资格认定TrainersMeetingSeptember2006Orientation迎新培训迎新培训nnHotelOrientation酒店入职培训酒店入职培训nnDepartmentalOrientation部门入职培训部门入职培训TrainersMeetingSeptember2006Departmenttraininganddevelopment部门培训和发展部门培训和发展nnDepartmentalTrainingPlanmonthly/yearly部门培训计划月度/年度-SMARTobjectives目标的设定-Evaluationmethods评估方法nnTrainingReviewSystem培训评估系统AsADepartmentalTrainer作为一位部门培训员，您作为一位部门培训员，您需要需要TrainersMeetingSeptember2006DevelopmentRequirednnManagingTraining&Development（MTD）ManagingTraining&Development（MTD）培训的管理和发展培训的管理和发展nnCraftTrainingCertificate（CTC）CraftTrainingCertificate（CTC）实操技能培训实操技能培训nnGroupTrainingCertificate（GTC）GroupTrainingCertificate（GTC）小组技能培训小组技能培训nnCrossExposureintoahotelthatisconductingCrossExposureintoahotelthatisconductingeffectiveOn-job/Off-jobtrainingeffectiveOn-job/Off-jobtraining姐妹酒店交叉培训姐妹酒店交叉培训TrainersMeetingSeptember2006ScopennInadditiontoregularjobresponsibilities,thedepartmentaltrainerisresponsibleforplanning,reviewingandimplementingdepartmentaltrainingactivities.除了日常工作职责外，部门培训员负责制定、评估和实施部门培训计划TrainersMeetingSeptember2006Skills&KnowledgeRequirednnStrongunderstandingofthedepartmentandkeyStrongunderstandingofthedepartmentandkeyjobroles&responsibilitiesjobroles&responsibilities清楚了解部门和主要岗位的角色和责任清楚了解部门和主要岗位的角色和责任nnComputerskillsComputerskills电脑技能电脑技能nnGoodcommunicationskillsGoodcommunicationskills良好的沟通技巧良好的沟通技巧nnGoodpresentationskillsGoodpresentationskills良好的演讲技巧良好的演讲技巧nnUnderstandingofwritingSOPmanualsUnderstandingofwritingSOPmanuals理解如何编写标准工作流程理解如何编写标准工作流程nnStrongorganization/administrationskillsStrongorganization/administrationskills较强的组织和管理技能较强的组织和管理技能TrainersMeetingSeptember2006JobRolennConductTrainingNeedsAnalysis（TNA）ConductTrainingNeedsAnalysis（TNA）进行培训需求分析进行培训需求分析nnDesigndepartmentaltrainingplanDesigndepartmentaltrainingplanmonthly/yearlymonthly/yearly制定部门培训计划制定部门培训计划月度月度/年度年度nnOrganizeandconductdepartmentaltrainingactivitiesOrganizeandconductdepartmentaltrainingactivitiesinlinewithtrainingplaninlinewithtrainingplan根据培训计划组织和实施部门培训活动根据培训计划组织和实施部门培训活动nnConductdepartmentalorientationtonewstaffandConductdepartmentalorientationtonewstaffandupdatethemanualsregularlyupdatethemanualsregularly对新员工进行部门入职培训，并定期对培训内容对新员工进行部门入职培训，并定期对培训内容进行更新进行更新TrainersMeetingSeptember2006JobRolennInconsolationwithDHs,maintainbothanInconsolationwithDHs,maintainbothanindividualon-job/off-jobtrainingrecordindividualon-job/off-jobtrainingrecord同部门经理密切配合，保存员工岗位培训纪录同部门经理密切配合，保存员工岗位培训纪录nnPreparemonthlytrainingreportPreparemonthlytrainingreport准备月度培训报告准备月度培训报告nnReviewandevaluatedepartmentaltrainingactivitiesReviewandevaluatedepartmentaltrainingactivities回顾和评估部门培训活动回顾和评估部门培训活动TrainersMeetingSeptember2006JobRolennParticipatemonthlytrainersParticipatemonthlytrainersmeetingmeeting参加月度培训员会议参加月度培训员会议nnActedasacommunicatorActedasacommunicatorandcommunicatewithDHsandcommunicatewithDHsandtrainingmangerfordepartmentaltrainingandtrainingmangerfordepartmentaltrainingconcernsconcerns作沟通员，随时把部门内相关的培训问作沟通员，随时把部门内相关的培训问题同部门经理和培训经理沟通题同部门经理和培训经理沟通