速卖通服务回复模板.docx
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速卖通服务回复模板
下单已付款
Dearfriend,
Thankyouforpayingforyourorderno..Wearepreparingforyourorder.Wewillpaymoreattentiontoyourorderandsenditasap.Anyquestionspleasefeelfreetocontactus,wewillhelpyouwithin12hours.
Thankyouinadvance.Haveaniceday~
BestWishes~
已发货的
Dearfriend,
Thankyouforyoursupport.Wehadsentoutyourorder
Pleasetraceitbyon
Italwaystakes15-60daystoarrive.Butasyouknow,nowisshoppingseason,itmaydelayabout10moredaystoarrive.Pleaseunderstandus.Hopeyouwilllikeitandofferuspositivefeedback.Ifyouhaveanydissatisfaction,pleasegiveustheopportunitytoresolvetheproblembeforeleaveusanegativefeedback.
Thankyouinadvance.WelookforwardtoprovidingyouwiththebestbuyingexperienceagainonAliExpress!
BestWishes~
俄罗斯客户
Dearfriend,
Thankyouforyoursupport.Wehadsentoutyourorderno.
Pleasetraceitbyon
Italwaystakes15-40daystoarrive.Butasyouknow,nowisshoppingseason,itmaydelayabout10moredaystoarrive.
Butasyouknow,theChinaPostisveryunstabletoRussia,itmaytake90daystoarrive.
Pleaseunderstandus.Hopeyouwilllikeitandofferuspositivefeedback.Ifyouhaveanydissatisfaction,pleasegiveustheopportunitytoresolvetheproblembeforeleaveusanegativefeedback.
Thankyouinadvance.WelookforwardtoprovidingyouwiththebestbuyingexperienceagainonAliExpress!
BestWishes~
俄罗斯仓
Dearfriend,
Thankyouforyoursupport.Wehadsentoutyourorderno.
wehavesenditfromourRussianwarehouse.
Pleasetraceitbyon.russianpost.ru/IndexEn.html
Italwaystakes3-15daystoarrive.Butasyouknow,nowisshoppingseason,itmaydelayabout10moredaystoarrive.Pleaseunderstandus.Hopeyouwilllikeitandofferuspositivefeedback.Ifyouhaveanydissatisfaction,pleasegiveustheopportunitytoresolvetheproblembeforeleaveusanegativefeedback.
Thankyouinadvance.WelookforwardtoprovidingyouwiththebestbuyingexperienceagainonAliExpress!
BestWishes~
下单未付款的
Dearfriend,
Thankyouforyourorder
.Wecheckedthatyourorderisunpaid.Doyouhaveanyrequirementsonthegoods?
Anyquestionspleasefeelfreetocontactus.wewillhelpyouwithin24hours.Wewillprepareforyourorderatonceafteryoupay.
Thankyouinadvance.Haveaniceday~
BestWishes~
Paypalaccount:
maoyi2010gmail.
缺货取消
Hi,
Wouldyoupleasechoosethefirstorsecondcausenotby"outofstock"tocanceltheorder?
Pleasecheckhere:
help.aliexpress./topquestions/cancel_order.html
Wereallyneedyourgreathelp.
Afterwecheckthecause,wewillagreethecancelingatonce,andyouwillgettherefundin1-7workingdays.
Niceday^^
Hidear
I'msorrythatitisdifficulttopurchaseinmarketing.
Wouldyoupleasechoosethefirstorsecondcausenotby"outofstock"tocanceltheorder?
Pleasecheckhere:
help.aliexpress./topquestions/cancel_order.html
Wereallyneedyourgreathelp.
Afterwecheckthecause,wewillagreethecancelingatonce,andyouwillgettherefundin1-7workingdays.
Niceday^^
Dearfriend,
Thankyouforyourreply.
Wouldyoupleasechoosetheothercausetocanceltheorder?
Weknewitisourfault.
Butpleaseofferusthebigfavor.
Wewillofferyousomediscountinyourneworder.
Hopeyoucanforgiveusandchangethecause.
Pleasecheckhere:
help.aliexpress./topquestions/cancel_order.html
Niceday^^
Dearfriends,
Thankyouforyourorder.
Butitseemsthattheorderhadnotstillpayit.
IfthereisanythingIcanhelpyou,suchasprice,size,coloretc.
Pleasefeelfreetocontactme.Intermsofpaymentisconfirmedafter,
Wewilldealwiththeorderandshipmentpublicassoonaspossible.Thankyou!
BestRegards
2.客人未付款〔针对无等级买家，客人可能不会付款〕
亲爱的X,
我们感你从我们这里购置。
但是,我们注意到,你还尚未付款。
你可能不知道如何支付。
这是一个详细的支付流程:
.aliexpress./index.html?
tracelog=wtos_ma_head
如果你有任何问题支付,或者有什么理由,你不想去完成订单,请让我们知道。
我们可以帮你解决问题的付款方式或更改订单。
再次感!
期待着答案尽快得到您的。
问候,
DearX,
Weappreciatedyourpurchasefromus.But,wenoticedthatyouhavenopaymentyet.Youmaynotknowhowtopay.
Thisisadetailedpaymentprocesslinks:
help.aliexpress./payment_method.html
Ifyouhaveanyquestionspayment,orthereanyreasonthatyoudon'twanttogotopletetheorder,pleaseletusknow.
Wecanhelpyoutosolvethequestionofpaymentormakeanychangestotheorder.
Thanksagain!
Wearealllookingforwardtogetyouranswerassoonaspossible.
Bestregards,
3.客人未付款〔价高？
给点优惠~〔3%左右〕〕
亲爱的朋友,
今天我观察你的订单还是未支付状态,而我认为,如果你看到我给你付款过程,已经知道如何支付。
但不知道是什么导致了你还没有付款,如果你认为这个价格是高的,我可以给你3%的折扣。
希望再次见到你到我的店,我们可以长期合作。
Dearfriend,
Todayweobserveyourorderorfailtopaythestate,andwethinkthatifyouseewegiveyoupaymentprocess,alreadyknowhowtopay.
Butdon'tknowwhatcausesyouhaven'tpayment,ifyouthinkthepriceishigh,wecangiveyouadiscountof3%.
Hopetoseeyouagaintomyshop,wecanlong-termcooperation.
BestRegards
4.客人未付款〔其他卖家比你这个廉价~，强调你质量和效劳~，列一个你的效劳流程~从咨询到收货〕
亲爱的朋友，
已经几天过去了，我想可能你是看到比我更廉价的卖家。
我们在中国经营鞋包配饰有四年了，有自己的工厂和超过100名员工。
发货前还会再一次仔细检查，这样就尽量防止了您的损失，如果确实有质量问题，拍照证实后我将在下次订单补上上次的衣服。
周到的效劳是商业合作的根底，相信我们能成为很好的商业伙伴
Dearfriend,
Afewdayspassed,andwethinkmaybeyoufoundsomecheaperthanmyshop.
WehavefouryearsexperienceofBags,Shoes&AccessoriesbusinessinChina,andwehaveourownfactoryandmorethan100employees.Wewillcarefullyexaminedagainbeforetheshipment,andtrytoavoidyourloss,ifthereisqualityproblem,takepicturesafterthat,wewillfillthelastclothesinthenextorder.
Thoughtfulserviceisthefoundationofbusinesscooperation,believewecanbeeverygoodbusinesspartner.
BestRegards
收到好评
Hi,dearfriend
Thankyouforyourrecentfive-starfeedbackaboutyourorder.
Yoursatisfactionishugelyimportanttous,andkeepsusmotivatedtotryharderforourcustomers!
Weareupdatingtheitemseveryday,youcancheckoutmoregreatproductsfromourstore:
Wehopewewillseeyouagainonourstoresoon.
Thankyouinadvance.
BestWishes~
Wangsan7.aliexpress./store/226842
Wangsan4.aliexpress./store/515611
Wangsan1.aliexpress./store/322676
网三5
Hi,dearfriend
Thankyouforyourrecentfive-starfeedbackaboutyourorder.
Yoursatisfactionishugelyimportanttous,andkeepsusmotivatedtotryharderforourcustomers!
Weareupdatingtheitemseveryday,youcancheckoutmoregreatproductsfromourstore:
.aliexpress./store/216143
Wehopewewillseeyouagainonourstoresoon.
Thankyouinadvance.
BestWishes~
WealsohaveRussianwarehousenow,morefaster:
.aliexpress./store/group/Russia-s-warehouse/216143_252266667.html
.aliexpress./store/group/Russian-Stock/515611_252292744.html
Thankyouforyoursupport.Weletoourstoreagain
Thankyouforyoursupport.WeletoourstoreagainNowwehavesizeL,lengthis160cmandweareproducingthisdresswithlongsleeve
未收到评价
DearfriendThankyouforyourshoppingonourstore.Doyoureceiveyourorder?
Ifyes,wouldyoupleaseofferusapositivefeedback.Yourshoppingexperienceisveryimportanttousandourbusiness.Anditisagoodwaytohelpotherstomakepurchaselikeyou.Ifyouhaveanydissatisfaction,pleasegiveustheopportunitytoresolvetheproblembeforeleaveusanegativefeedback.Thankyouinadvance.WelookforwardtoprovidingyouwiththebestbuyingexperienceagainonAliExpress!
BestWishes~
3.收到中差评后：
Dear,
Wearesorrytoseethatyouleftnegativeorneutralfeedbackrelatingtoyourrecentpurchaseexperiencefromourstore.
Pleasecontactusatanytimesowecanfindoutwhyyouwereunhappyandresolveyourproblems.Andwewillofferyouasatisfiedsolutionaboutthat.Pleasefeelfreetocontactus.Wehopethenyoucanreviseyourfeedbackintoapositivefeedbackforus!
Thankyouinadvance.
BestWishes~
4.客户回复中差评后，反响质量不好等情况，我们根据实际情况，给以一定的赔偿，让客户改为好评
Dearfriend,
Wearesosorrytocheckthatyouleaveusneutralfeedbackoftheorder
Wearesosorryabouttheproblemyoutoldus.
Ifyoucanchangethefeedback.Wecanofferyou1-5$offdiscountinyourneworder.
Wouldyoupleasechangethefeedback?
Pleasecheckheretochangethefeedback:
help.aliexpress./revising_feedback.html
Wearebeggingforyourforgivenessandunderstanding.
Thankyouinadvance.
Haveaniceday^^
俄罗斯客户大包发
Dearfriend,
Thankyouforpayingforyourorder
AsfortheunstableshippingtoRussiabyChinaPost,WewillsendtheWholeparcelstoourRussianwarehouseinMoscowbyEMS,andthensendyourparceltoyoubyRussianPostfromMoscow.ItismorefastthanChinaPost.
SowouldyoupleasetellusyourfullnameandyouraddressinRussianbystationmessage?
ASfollowing
yourfullname:
detailaddress:
postzip;
Telephoneno:
Bytheway,wewillupdateatemporarytrackingnumberforyou,AftertheparcelhasarrivedinMoscow,youcanaskusfortheRussiantrackingnumber.
Wearewaitingforyourreply.
Haveaniceday^^
Thequalityisverygood..itisbetterthanotherstore.AndthisitemhaveeachsizefromStoL.Iwillconsiderbuysomenewarrivalsinthisstore.
DearAleksandraPlutahina,
Thankyouforyoursupport.Wehadsentoutyourorderno.1131471041.
WewillsendthewholeparcelstoourRussianWarehouseinMoscowbyEMS.ThenourworkmatewillsendyourparceltoyoubyRussianPostfromMoscow,itisfasterthanChinaPost.Fornow,weonlyofferyouthetemporarytrackingnumber,ifyoucan'tcheckanyinformation,pleasedon'tworry.
WhentheparcelhassentoutfromMoscow,wewillofferyouanewtrackingnumber.
Pleaseunderstandus.Hopeyouwilllikeitandofferuspositivefeedback.
Ifyouhaveanydissatisfaction,pleasegiveustheopportun
升级会员 