10旅游英语酒店教案2.docx

10旅游英语酒店教案2.docx

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10旅游英语酒店教案2

新疆农业职业技术学院酒店服务英语教案

NO：

1

课程名称

酒店服务英语

授课时数

2

周次

班级

时间

年月日

节次

教学内容

FrontofficeDepartment

Unit1Briefintroductionoffrontofficeservice

andRoomReservation

教学方式

Teaching,

discussion，task-basedand

roleplay

Contents：

1.Thebriefintroductionoffrontofficeservice.

1.Theserviceproceduresandserviceskillpointsaboutmakingroomreservation.

2.Usefulhotelvocabulariesandusefulsentences.

3.Twotasksofservicepractice:

makingtheFITandchangingtheroomreservation.

Aims：

1.Tomastertheserviceproceduresandserviceskillpointsaboutmakingroomreservation.

2.Toidentifytheusefulwordsandapplytheusefulsentences.

3.Tohavetheabilitytooffermakingroomreservation,changingtheroomandcancelingtheroomservicewithEnglish.

4.Togetfamiliarwiththepostoffrontoffice,establishstudents’serviceconsciousnessandworkingresponsibilities.

TeachingProcess

Teachingstrategies

Leadingin（10mins）

1.Greetthenewstudentsandtellthestudentstherequirementsofthiscourse.

2.“Theguestsarenotalwaysright,buttheyarealwaysguests”,howdoyouunderstandthissentence?

3.Doyouknowwhatservicesdoesfrontofficedepartmentoffer?

ActivityOne:

ServiceProceduresandSkillPoints（20mins）

1.Haveyoueverstayedinthehotelbefore?

Howdidyou

reservetheroomandwhatdidthereservationistaskyou?

2.Whatdetailsdidthereservationistaskyouaboutreservation

information?

e.g.,name,address....

3.Ifyouarethereservationist,howwillyouservetheguest,

andhowwillyouasktheguestsaboutthedetail

information?

e.g.,thename,telephonenumber....

1.ServiceProcedures

Greettheguest→Asktheguestaboutreservationinformation（DateofArrivalandDeparture,roomtypes,name,address,telephonenumber,payment,anyspecial

request）→Checktheroomavailability→Confirmthereservation/Refusethereservation

2.SkillPoints

Paymoreattentiontousepolitelanguage.

Howtoasktheguestaboutthetimeofhisarrivalanddeparture.

Howtoasktheguestabouthisnameandtelephonenumber,andsoon.

ActivityTwo:

UsefulVocabulariesandSentences（15mins）

1.HowmanywordshaveyouknownabouttheFrontOfficeDepartment,andwhatarethey?

2.Ifyouareareservationistinthehotel,I’maguest,howwillyouaskthesequestionsinEnglish?

下午好，上海希尔顿酒店前台，有什么能帮助您的吗？

您是以何种方式和谁的姓名预定的？

请您稍等，我来查一下这几天我们酒店是否有空房？

....

1.vocabularies:

Reservation,Cashier’sCounter,Information,FrontOfficeManager,Reception,FrontOfficeSupervisorandsoon.

2.sentences:

Goodafternoon,HiltonShanghai,RoomReservation.MayIhelpyou?

Howandinwhosenamehasthereservationbeenmade?

Pleasewaitamoment.I’llcheckourroomsavailablefor

thesedays.Thankyouforwaiting,sir.Whattypeofroom

wouldyoulike?

Andsoon.

ActivityThree:

TaskSettingandPractice（30mins）

1.GivetheSsafewminutestoanalyzeandunderstandthetasksgivenbyteacher,thenunderlinetheimportantinformationinthetasks.

2.Practicethetwosampledialoguesin30mins.

3.Presenttheirdialoguesbeforetheirclassmates.

TaskOne:

MakingtheFIT→ThedefinitionofFIT.

GeorgeBrownwantstobookadoubleroomwithHiltonShanghai,theroomratepernightis177dollars,Thetime:

from20thto22nd,that’sthreedaysinall,ThetelephonenumberofGeorgeBrownis0044-0246-720598,LiConghandlesthereservation.

TaskTwo:

Changingthereservation

Mr.Samreserved20standardroomswithChinaWorldHotelforsilktradenegotiationforApril7th,8thand9th,NowheiscallingfromNewYorktochangethedateofthereservation,becausethesilktradenegotiationhasbeenpostponeduntil4thto6thofMay,Thehotelhasjust20standardroomsavailableduringthetime,Mr.Sambooks20standardroomsandabusinesssuitealtogetherfrom4thto6thofMay.

Communicatingwithstudents.

Groupdiscussion

Askandanswerquestions

Inspiration,askandanswerquestions.

SummarizetheserviceproceduresAccordingtoSs’experiencebyaskingandansweringquestions.

Stressingtheskillpointswhilesummarizingtheserviceprocedures.

Situationalmethodandbrainstorming,mostofthispartcanbedonecombinedwithactivityone.

Explanation

Task-basedandrole-playpractice.

Ssanalyzethetaskfirstlyandtrytounderlinethekeyinformation,thenpracticethetwomodelsofserviceinpairs.

Evaluation（15mins）

1.Invitingtwoormorepairstoacttheirdialogue,andthentheotherstudentsandIgivetheshortcomment.

2.Igivethemarksforthestudentsaccordingtotheirperformance.

Feedback（10mins）

1.Summarizethemaincontenttheyhavelearnedinthisclass.

2.Givestudents10minstoaskquestionstheystilldon’tunderstand,Iexplaintheir

difficultiesagain.

Teacher’sReference

《EnglishPracticeforHotelService》