管理学习题.docx

管理学习题.docx

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管理学习题

Management,11e（Robbins/Coulter）

Chapter19ManagingOperations

1）Operationsmanagementreferstothetransformationprocessthatconvertsresourcesintofinishedgoodsandservices.

Answer:

TRUE

PageRef:

516

Objective:

1

Difficulty:

Easy

Classification:

Conceptual

2）Operationsmanagementplaysastrategicroleinanorganization'scompetitivesuccess.

Answer:

TRUE

PageRef:

517

Objective:

1

Difficulty:

Easy

Classification:

Conceptual

3）Thetransformationprocessofresourcesintoproductsisreadilyevidentinserviceorganizations.

Answer:

FALSE

PageRef:

517

Objective:

1

Difficulty:

Easy

Classification:

Conceptual

4）Highorganizationalproductivityleadstohighlevelsofinflationforcountries.

Answer:

FALSE

PageRef:

518

Objective:

1

Difficulty:

Easy

Classification:

Conceptual

5）Increasedproductivitygivesindividualorganizationsamorecompetitivecoststructureandtheabilitytooffermorecompetitiveprices.

Answer:

TRUE

PageRef:

518

Objective:

1

Difficulty:

Easy

Classification:

Conceptual

6）Valuechainmanagementisnotsignificantforanot-for-profitorganization.

Answer:

FALSE

PageRef:

519

Objective:

2

Difficulty:

Easy

Classification:

Conceptual

7）Valueisprovidedtocustomersthroughtransformingrawmaterialsandotherresourcesintosomeproductorservicethatendusersneedordesirewhen,where,andhowtheywantit.

Answer:

TRUE

PageRef:

520

Objective:

2

Difficulty:

Easy

Classification:

Conceptual

8）Valuechainmanagementisinternallyorientedandfocusesonefficientflowofincomingmaterialstotheorganization.

Answer:

FALSE

PageRef:

520

Objective:

2

Difficulty:

Easy

Classification:

Conceptual

9）Lowdependenceontechnologyisamainrequirementofasuccessfulvaluechainstrategy.

Answer:

FALSE

PageRef:

521

Objective:

3

Difficulty:

Easy

Classification:

Conceptual

10）Valuechainmanagementradicallychangesthewaysthatorganizationalworkisdone.

Answer:

TRUE

PageRef:

522

Objective:

3

Difficulty:

Easy

Classification:

Conceptual

11）Avaluechainstrategyshouldemployabalancebetweenvalueaddingactivitiesandnon-value-addingactivities.

Answer:

FALSE

PageRef:

522

Objective:

3

Difficulty:

Easy

Classification:

Conceptual

12）Betterdemandforecastingispossiblebecauseofclosertieswithcustomersandsuppliers.

Answer:

TRUE

PageRef:

523

Objective:

3

Difficulty:

Easy

Classification:

Conceptual

13）Traditionalmeasuresshouldbeusedtoeffectivelyevaluatetheperformanceofvariousactivitiesalongthevaluechain.

Answer:

FALSE

PageRef:

523

Objective:

3

Difficulty:

Easy

Classification:

Conceptual

14）Implementingjobrolessuchasmarketing,sales,accountspayable,customerservice,andsoforthisthebestwaytoachieveorganizationalflexibility.

Answer:

FALSE

PageRef:

524

Objective:

3

Difficulty:

Easy

Classification:

Conceptual

15）Theneedforflexibilityrequiresasignificantinvestmentincontinualandongoingemployeetraining.

Answer:

TRUE

PageRef:

524

Objective:

3

Difficulty:

Easy

Classification:

Conceptual

16）Whenthere'stoomuchtrust,partnersinavaluechainwillbereluctanttoshareinformation,capabilities,andprocesses.

Answer:

FALSE

PageRef:

525

Objective:

3

Difficulty:

Easy

Classification:

Conceptual

17）Intellectualpropertyistheproprietaryinformationthatiscriticaltoanorganization'sefficientandeffectivefunctioningandcompetitiveness.

Answer:

TRUE

PageRef:

525

Objective:

3

Difficulty:

Easy

Classification:

Conceptual

18）Theproductionfunctionmustbeafullpartnerintheentirebusinesssysteminordertoavoidbottlenecksandslowdowns.

Answer:

TRUE

PageRef:

526

Objective:

4

Difficulty:

Easy

Classification:

Conceptual

19）Organizationswithextensiveandsuccessfulqualityimprovementprogramsneedtohavehomogeneousworkteams.

Answer:

FALSE

PageRef:

527

Objective:

4

Difficulty:

Easy

Classification:

Conceptual

20）AchievingISO9000certificationprovidesproofthatacompanyproducesthebestproductintheindustry.

Answer:

FALSE

PageRef:

528

Objective:

4

Difficulty:

Easy

Classification:

Conceptual

21）SixSigmaisbasedonthestatisticalstandardthatestablishesagoalofnomorethan3.4defectspermillionunitsorprocedures.

Answer:

TRUE

PageRef:

528

Objective:

4

Difficulty:

Easy

Classification:

Conceptual

22）Masscustomizationisadesign-to-ordermethodwhichprovidesconsumerswithaproductwhen,where,andhowtheywantit.

Answer:

TRUE

PageRef:

529

Objective:

4

Difficulty:

Easy

Classification:

Conceptual

23）Organizationsthatproducelow-costproductsarereferredtoasleanorganizations.

Answer:

FALSE

PageRef:

530

Objective:

4

Difficulty:

Easy

Classification:

Conceptual

24）Whichofthefollowingisoneoftheinputsinanorganization'soperationssystem?

A）costeffectivegoods

B）innovativeproducts

C）capitalcontributions

D）productaccessories

Answer:

C

PageRef:

516

Objective:

1

Difficulty:

Easy

Classification:

Conceptual

25）Whichofthefollowingstatementsaboutoperationsmanagementisthemostaccurate?

A）Itreferstothetransformationprocessthatconvertsresourcesintofinishedgoodsandservices.

B）Peopleandtechnologyareinputstoanoperationssystemwhereasinformationisanoutput.

C）Operationsmanagementismoresignificantinmanufacturingindustrythanservicesindustry.

D）Radicalchangesarerequiredinthebusinessprocessestoestablisheffectiveoperationsmanagement.

Answer:

A

PageRef:

516-517

Objective:

1

Difficulty:

Easy

Classification:

Conceptual

26）Anorganizationalsystemtakesininputsandtransformsthemthroughvariousprocesses,procedures,workactivities,andsoforthintofinishedgoodsandservices.Whichofthefollowingtermsreferstothemanagementofalltheseprocesses?

A）structuralmanagement

B）strategicmanagement

C）operationalmanagement

D）resourcemanagement

Answer:

C

PageRef:

516-517

Objective:

1

Difficulty:

Easy

Classification:

Conceptual

27）Identifyanindustryinwhichthetransformationprocessofresourcesintoproductsisreadilyevident.

A）airlines

B）healthcare

C）telecommunications

D）automobiles

Answer:

D

PageRef:

517

AACSB:

AnalyticSkills

Objective:

1

Difficulty:

Moderate

Classification:

Application

28）Allorganizationsproducegoodsorservicesthrougha（n）________process.

A）transformation

B）engineering

C）manufacturing

D）attenuation

Answer:

A

PageRef:

517

Objective:

1

Difficulty:

Easy

Classification:

Conceptual

29）Itiseasytoseetheoperationsmanagementprocessatworkin________.

A）manufacturingcompanies

B）serviceorganizations

C）consultingfirms

D）financialorganizations

Answer:

A

PageRef:

517

Objective:

1

Difficulty:

Easy

Classification:

Conceptual

30）Whichofthefollowingisanexampleofaserviceorganization?

A）anautomobileproducer

B）ahealthcareorganization

C）asemiconductorfirm

D）afoodprocessingcompany

Answer:

B

PageRef:

517

Objective:

1

Difficulty:

Moderate

Classification:

Conceptual

31）Whichofthefollowingstatementsistrueaboutorganizationalproductivityforindividualorganizations?

A）Productivityislesssignificantforpeopleorientedorganizations.

B）Employeesreceivelowerwagesiftheproductivityishigh.

C）Highproductivityprovidesacompetitivecoststructuretoorganizations.

D）Highproductivitywouldleadtoincreasedprofitsandinflation.

Answer:

C

PageRef:

518

Objective:

1

Difficulty:

Easy

Classification:

Conceptual

32）Anorganizationwantstoimproveitscompetitivecoststructureandtheabilitytooffermorecompetitiveprices.Whichofthefollowingactionsiscertaintohelpthemachievethisgoal?

A）Hiremoreemployeesinordertoproducemoreoftheproductorservice.

B）Increasethequalityoftheproductsbyusinghigh-qualityrawmaterials.

C）Improvetheproductivityoftheemployeesoftheorganization.

D）Usepremiumpricingstrategiestocreateastrategicbrandpositioning.

Answer:

C

PageRef:

518

Objective:

1

Difficulty:

Easy

Classification:

Conceptual

33）WhichofthefollowingstatementsisconsistentwiththeviewsoftherenownedqualityexpertW.EdwardsDeming?

A）Organizationalproductivityisheavilydependentonemployeemotivation.

B）Employeesshouldlearnmovementefficiency,notstatisticalmethods.

C）Ahorizontalorganizationalstructureisessentialtoobtainorganizationaleffectiveness.

D）Managers,notworkers,aretheprimarysourceofincreasedproductivity.

Answer:

D

PageRef:

518

Objective:

1

Difficulty:

Easy

Classification:

Conceptual

34）Atrulyeffectiveorganizationwillmaximizeproductivityby________.

A）providinglowsalariestoitsemployees

B）integratingpeopleintotheoveralloperationssystem

C）havingafewmoreemployeesthanwhatisneeded

D）limitingtheuseoftechnologyandtheInternet

Answer:

B

PageRef:

518

Objective:

1

Difficulty:

Easy

Classification:

Conceptual

35）Bythelate1970s,U.S.executivesrespondedtothemanufacturingcrisisexistingintheUnitedStatesby________.

A）focusingonimprovingfinanceandmarketingfunctions

B）minimizingcorporateauthorityandvisibilityofexecutives

C）reducingthespendingontechnologyandprocesses

D）investingheavilyinimprovingmanufacturingtechnology

Answer:

D

PageRef:

519

Objective:

1

Difficulty:

Easy

Classification:

Conceptual

36）________referstotheperformancecharacteristics,featuresandattributes,andanyotheraspectsofgoodsandservicesforwhichcustomersarewillingtogiveupresources.

A）Value

B）Cost

C）Specification

D）Design

Answer:

A

PageRef:

520

Objective:

2

Difficulty:

Easy

Classification:

Conceptual

37）The________istheentireseriesoforganizationalworkactivitiesthataddvaluea