供应商评价的指标体系Word文档格式.docx
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1.2Management
Stability
Themanagementshowspermanenceor,intheeventofchanges,thenecessaryopportunitysothatthecustomercandependonthesupplierslong-termpredictability
Competence
Throughitsconduct,themanagementshowsthatitiscompetenttofulfillthecustomer’srequirements
Customerorientation
Throughcontinuouscontactwiththecustomer,themanagementdemonstratesitscustomer-orientedthinking.Themeasuresagreedduringvisitstoandinmeetingswiththecustomerareimplementedquicklyandeffectively
1.3QMsystem
Certification
ThesupplierhasaQMsystemcertifiedinaccordancewithISO9000ofacomparablestandard
Auditresults
Theresultsofinternalqualityauditsandtheresultsofothercustomersrevealnoseriousdiscrepancies
1.4Cooperationandservice
(overallassessment)
Partnership
ThesupplierhasaQualityPolicyaimedatpartnershipwithhiscustomers
Partnershipispractisedinallrespectsattheinterfacesbetweencustomerandsupplier
Flexibility
Thesupplier’sorganizationisgearedtoflexibilityintermsofcooperationwiththecustomersothatthecustomer’swishesarerespondedto,examinedinanappropriatemannerandimplementedaccordingly.Thisisalsodemonstratedinthecourseofday-to-daycooperationwiththecustomer
Reliability
Thesuppliershowsthroughhisconductthatheisareliablepartner
Qualityassuranceagreement
Thesupplierispreparedinprincipletomakequalityassuranceagreementswiththecustomer
Accessibility
Attheinterfaces,thesupplieroffersthenecessarytechnical,organizationalandhumanresourcesinordertopermitoptimumcommunication
2Technologies
2.1Productstrategy
Orientationtowardsstandards
Asfarasitispossibleandnecessary,thesupplierisorientedtowardsexistingstandards
Orientationtowardscustomer’sneeds
Theproductstrategyisgearedtotheneedsofthecustomerwiththefacilityforrepondingswiftlytochangingneeds
Systems/modules
Thesupplierispreparedandhasthecaopabilitiesrequiredalsotosupplymodules/systemsinadditiontoproducts
2.2Production
Deploymentoftechnology
Thetechnologydeployedcorrespondstothestateoftheart
Technologicalcompetence
Thesupplierisfullycompetentintheuseofthetechnologiesdeployed
2.3Development
Developmenttime
Thedevelopmenttime(timetomarket)istheshortestbycomparisonwiththesupplier’scompetitors
Samples/prototypes
Samples/prototypesarealwayssuppliedbytheagreeddate.Thefirstsamples/prototypescomplywiththespecifiedrequirements
Qualification(procedures)
Thesupplierisabletocarryoutallnecessarytestssothatthereisnoneedforacompletequalificationtestingwithinthecustomer’scompany
Marketmaturity
Theprincipalfeaturesofthefirstsamples/prototypes(processcapabilityetc.)alreadyshowthattheseries-manufacturedproductswillfullycomplywiththecustomer’srequirements
2.4Cooperation
Technicalsupport
Thesuppliercanprovidesupportforthecustomer’sdevelopmentstaffinallaspectsofdevelopmentandtherebyplayakeyroleasavaluablepartnerofthecustomer
Informationpolicy
Theflowofinformationfromthesupplieriscomprehensiveandallowsthecustomer’sdevelopmentstafftotakeintoaccountallaspectsofthenewproductasseenfromthesupplier’sviewpoint
Interfaces
Thesupplierofferssufficientdirectcontactstoensurethattheinformationflowisnotdistortedand/orobstructedbyunnecessarydetours
Documentation
Thejdocumentationonsamples/prototypesiscomprehensiveanddoesnotfiverisetosubsequentqueries
3Processed
3.1Processdocumentation
Procedures
Allkeyprocessed(opearionalandproductionprocessed)aredocumentedinasuitableform(procedure)
Testpoints
Allprocessesfeaturesuitabletestpointssothatitcanbeverifiedthatthesupplierhasacompletecommandoftheprocesses
3.2Processcontrol
Processconformance
Theprocessconformanceofthekeyprocessesisprovenandsatisfiestherequirements
Processchanges(frequency)
Thefrequencyofthechangesisinaccordancewiththeneedtoincreasequality,toreducecostsandtoassuresuppliestothecustomer
3.3Environmentalcompatibility
Consumptionofresources
Thesuppliermonitors,documentsandprovidesinformationontheconsumptionofresources.Bycomparisonwiththesupplier’scompetitors,theconsumptionofresourcesinoptimal
Useofhazardoussubstances
Theuseofhazardoussubstancesinthemanufacturingprocessindocumentedandeffortsaremadetokeeptheuseofhazardoussubstancestoanabsoluteminimum
Environmentalpollution
Environmentalpollutionarisingfromthemanufactureapplicationandwastedisposaloftheproductsisdocumentedandcontinuouslyreduced
Riskpotential
Theriskpotentialarisingfromtheproductisalreadytakenintoacccountatthedevelopmentstageandtherisksareminimized.Wherenecessary,suitablelabelingisusedtodrawtheattentionoftheconsumertotheremainingrisk
3.4Cooperation
Notificationofchange
Importantproductandprocesschangesareonlyimplementedafterpriorconsultationwithcustomerandarenotifiecinfoodtimepriortotheirplannedintroductionsothatthecustomercanexaminetheeffectsonhiscurrentproductionand,wherenecessary,obtaintherequiredapprovalfromhiscustomers
Reportsonprocessconformance
Thesupplierreportsatregular,agreedintervalsontheprocessconformanceofthecriticalproductsandprocessparameters
4Products
4.1Deliveryquality
Failurerate
Thefailurerateinppmislowerthattheagreedqualitytargetforallproductssupplied
Rejectrate(technical)
Therejectratein%ofdeliveriesisbelowthagreedtargetvalue
Productionfailurerate(customer)
Thenumberofproductionfailuresinppm(failureswhichoccurinsubsequentprocessingsteps)isbelowtheagreedtargetvalue
Packaging,labelling
Thecomplaintsregardingdeficienciesinpackagingandlabelinginppmbasedontheprocessstepsinbelowtheagreedtargetvalue
Thepackagingispractical,providesadequateprotectionfortheproductsandislimitedtowhatisnecessary.Thelabelingcontainsallessentialinformation,isclearlylegibleandisprovidedwithabarcode
4.2Reliability
Failurerateinthefield
Thefailurerateinthefield(failuresinthecourseofoperationbytheenduser)isbelowtheagreedtargetvalueinppm
Resultsofreliabilitytests
Thenumberoffailuresinreliabilitytestscarriedoutbythesupplierandthecustomerislessthantheagreedvalues
4.3Processingofcomplaints
Failureanalysisreports
Intermsofbothfromandcontent,thereportsmeettherequirements.Theycontaindetailsofcorrectiveactionrequiredtopreventtherecurrenceofthefailure
Processingtime
Theprocessingtimeforthefailureanalysisreportcovering
∙Theinitialacknowledgementand
∙Theconcludingassessmentwith
∙Proposedcorrectiveaction
Satisfiestherequrements
Effectivenessofcorrectiveactions
Thecorrectiveactionproposedinfailureanalysisreportsissuccessful.Recurrentfailuresdonotoccur
4.4Cooperation
Theinterfacesandproceduresfortheexchangeofinformationonproductsareclearlydefined
Information
Theinformationprovidedontheproductsisadequateandsatisfactory
Earlywarningsystem(technical)
Thesupplieroperatesanearlywarningsystemwhichgivesthecustomerearlynotificationattheoccurrenceofproblemsinthesupplier’sproduction
Mutualimprovementprogrammes
Onhisownintiative,thesuppliertakesstepstoimprovetheproductsthesupplies
Notificationofchanges
Changesarenotifiedpromptlyandindetailsothatnoqueriesarenecessary
5Deliveries
5.1Deliverieslogistics
Abilitytodeliver
Thesupplier’sabilitytodeliverisassuredevenintheeventofchangesintherequirementsduetoincreaseddemand
Forthispurpose,regulardisclosureofprojectedquantitativerequirementstakeplacebetweenthesupplierandthecustomer.Thesupplierisproactiveinseekingthisdialogue
Reliabilityofdeliveries
Thereliabilityofdeliveries,expressedin%ofdeliverieswhichcomplywiththeagreeddeliverydate,isabovethetargetvalue
Rejectrate(logistics)
Therejectrateofthedeliveriesin%duetologisticalerrors(incorrectdeliveries,incorrectdeliverydateetc.)isbelowthetargetvalue
Contingencystocks
Thesuppliermaintainscontingencystockstoassuredeliveriesintheeventofshort-termproductionbreakdowns
JIT/STSconcepts
ThesupplierentirelyofferscontractsforJustInTime/ShipToStockdeliveries
Earlywarningsystem(logistical)
Thelogisticsofthesupplierincorporateanearlywarningsystemtoinformthecustomerpromptlyofdeliverydelays
5.2Transportsystem
Transport,packaging
Themethodoftransportandformofpackagingareselectedsoastoreliablypreventdamagetotheproductsintransit
Labeling
Thelabelingconformstothecustomer’srequirements
Speciallabelingrequirementsaretakenintoaccount
Re