如家连锁酒店酒店系统手册唐人酒店系统pmsP135文档格式.docx
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第一章灵通酒店管理系统简介.............................................................................................................................8
一、简介...........................................................................................................................................................8
二、主要特色...................................................................................................................................................8
1(先进的管理思想。
.............................................................................................................................8
2(灵活的销售管理。
...................................................................................................................8
3(操作简便的接待系统。
.....................................................................................................................9
4(严谨的收银结帐系统。
5(完善的管理分析功能。
6,出色的团体预定,入住及结帐功能。
..............................................................................................9
7,严格且方便的冲帐操作。
.................................................................................................................9
8,严格而灵活的操作控制。
...............................................................................................................10
9,稳定可靠的系统设计。
...................................................................................................................10
10,功能强大的报表系统。
.................................................................................................................10
11,准确的预测功能。
..........................................................................................................................10
12,直观的客房状态。
.........................................................................................................................10
13,形式多样的外围系统。
14,灵活的佣金设置..............................................................................................................................11
三、专业版功能清单......................................................................................................................................11
四、配套系统。
..............................................................................................................................................11
第二章通用操作说明...........................................................................................................................................12
一、开始运行灵通酒店管理系统.........................................................................................................12
1、登录到系统.......................................................................................................................................12
2、使用一个功能模块...........................................................................................................................13
3、退出酒店系统...................................................................................................................................15
15二、改操作员口令.................................................................................................................................
三、进行客人查询.................................................................................................................................16
1、通用查询...........................................................................................................................................16
2、快捷操作...........................................................................................................................................17
3、察看详细信息...................................................................................................................................17
4、打印...................................................................................................................................................18
5、修改日志...........................................................................................................................................18
四、察看房态.................................................................................................................................................20
1、查询部分...........................................................................................................................................20
2、操作部分...........................................................................................................................................20
3、客房状态显示区...............................................................................................................................21
4、客房状态的说明...............................................................................................................................21
五、察看房图.................................................................................................................................................21
六、打印报表.................................................................................................................................................22
七、其他通用操作.........................................................................................................................................24
1、选中一条纪录...................................................................................................................................24
2
2、进行查询...........................................................................................................................................25
第三章接待登记...................................................................................................................................................26一、功能简介.........................................................................................................................................26二、散客预定.........................................................................................................................................27
1、客人信息...........................................................................................................................................27
2、住宿信息...........................................................................................................................................28
3、收银信息...........................................................................................................................................29
4、其他信息...........................................................................................................................................29
5、重要信息...........................................................................................................................................30
6、确定取消...........................................................................................................................................30三、修改预定.........................................................................................................................................30
1、修改预定...........................................................................................................................................31
2、排房...................................................................................................................................................31
3、取消预定...........................................................................................................................................31
4、删除预定...........................................................................................................................................31
5、恢复预定...........................................................................................................................................31四、上门入住.........................................................................................................................................32
1、输入房数...........................................................................................................................................32
2、到店日期...........................................................................................................................................32
3、客人的状态.......................................................................................................................................33
4、共住...................................................................................................................................................33五、预定入住.........................................................................................................................................33六、团体入住.........................................................................................................................................33
1、手工入住...........................................................................................................................................34
2、自动入住...........................................................................................................................................34七、重新入住.................................................................................................................................................35八、客人查询.................................................................................................................................................36九、客人修改.......