史上最全订单跟进英文模板你不容错过Word文档格式.docx
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Youcanalsotrackthedeliveryofyourorder
yourselfhere:
.
Itusuallytakesabout30daysforyourorderarrive,
butasthisistheshoppingseason,thelogistics
companiesareverybusyandsomeordersmaytakes
lightlylongertoarrive.
Ifyouhaveanyquestionsorproblems,contactus
directlyforhelp.
4.超过5天还未更新物流信息，让买家再等待。
Asweallknow,it’sthebusiestpartofthe
shoppingseasonandthelogisticscompaniesare
runningatmaximumcapacity.
Yourdeliveryinformationhasnotbeenupdated
yet,butdon’tworry-wewillletyouknowassoon
asanupdateisavailable.
Thankyouforyourpatience!
5.货物退回，换物流方式重新给买家发货，并延长收货
时间。
Duetotheoverwhelmingdemandforlogisticsthis
shoppingseason,theoriginaldispatchhasfailed.
Don’tworry!
Wehavealreadydispatchedyour
orderwithadifferentlogisticscompany.Youcan
trackthenewdeliveryofyourorderhere:
Wehavealsoextendedthetimeperiodforyouto
confirmdelivery.
6.长时间在途，确认是否收到货物，减少买家未收到的
担忧。
Ifyouhaven’treceivedyourorderyet,please
don’tworry.Wejustcheckedthetracking
informationandit’sonitsway!
Don’tworryaboutyourmoneyoryourpurchase
eitherifyoudonotreceiveyourpackage,wewill
resendyourorder,oryoucanapplyforafull
refund.
7.距离确认收货超时还有1周，依然未妥投，告知买家
物流的大致情况，并且告知买家会给他延长收货时间，
请买家不要提交纠纷。
Wehavecheckedthetrackinginformationand
foundyourpackageisstillintransit.Thisisdueto
theoverwhelmingdemandforlogisticsthis
shoppingseason.
Ifyouhaveanyquestionsorproblems,please
contactusdirectlyforassistance,ratherthan
submittingarefundrequest.Weaimtosolveall
problemsasquicklyaspossible!
Thanks!
8.客户投诉产品质量有问题（表示歉意，并愿意配合解
决问题，承诺下次购买能给予折扣），请根据订单实际情
况进行更改。
Dearxxx，
Iamverysorrytohearaboutthat.SinceIdid
carefullychecktheorderandthepackagetomake
sureeverythingwasingoodcondition?
Before
shippingitout,Isupposethatthedamagemight
havehappenedduringthetransportation.ButI’m
stillverysorryfortheinconveniencethishas
broughtyou.IguaranteethatIwillgiveyoumore
discountstomakethisupnexttimeyoubuyfrom
us.Thanksforyourunderstanding.
9.货物断货，推荐类似产品（建议大家及时把断货的商
品下架）。
Weareverysorrythatitemyouorderedisoutof
stockatthemoment.Iwillcontactthefactoryto
seewhenitwillbeavailableagain.Iwouldliketo
recommendsomeotheritemsofsimilarstyles.
Hopeyoulikethemtoo.Youcanclickonthe
followinglinktocheckthemoutXXXXXX.If
there’sanythingIcanhelpwith,pleasefeelfree
tocontactus.Thanks!
10.折扣产品推荐。
Thanksforyourmessage.Well,ifyoubuybothof
theXXXXitems,wecanofferyouaXXX%discount.
Onceweconfirmyourpayment,wewill
shipouttheitemsforyouintime.
Pleasefeelfreetocontactusifyouhaveany
furtherquestions.
Thanks&
Bestregards!
11.买家议价（填写希望买家购买的件数和您所能提供
的折扣）。
Thankyoufortakinginterestsinouritem.I’m
afraidwecan’tofferyouthatlowpriceyou
bargainedasthepriceweofferhasbeencarefully
calculatedandourprofitmarginisalreadyvery
limited.However,wecanofferyouaXXX
%discountifyoupurchasemorethanXXXX
piecesinoneorder.Ifyouhaveanyfurther
questions,pleaseletmeknow.Thanks!
12.向买家推荐新品（圣诞节/新年等节日畅销产品推
荐）。
AsChristmas/Newyear/……iscoming,wefound
XXXXXXXXXXhasalargepotentialmarket.Many
customersarebuyingthemforresaleoneBayor
intheirretailstoresbecauseofitshighprofit
margin.WehavealargestockofXXXXXXXX.
Pleaseclickthefollowinglinktocheckthemout
XXXXXXXXXX.Ifyouordermorethan10pieces
inoneorder,youcanenjoyawholesalepriceof
XXX.Thanks.
13.货物在海关。
foundyourpackagehasnowarrivedatyour
country’scustomsagency.
Pleaseletusknowassoonasyourorderarrives
atyourdeliveryaddress.
Ifyourpackageexperiencesanydelaysat
customs,pleasecontactthemtoresolveany
problems.
14.货物已经处于签收状态，提醒买家确认收货并且给
予好评。
Thetrackinginformationshowsthatyouhave
receivedyourorder!
Pleasemakesureyouritems
havearrivedingoodconditionandthenconfirm
satisfactorydelivery.
Ifyouaresatisfiedwithyourpurchaseandour
service,wewillgreatlyappreciateitifyougiveusa
five-starfeedbackandleavepositivecomments
onyourexperiencewithus!
好的沟通能减少很多不必要的纠纷，我们需要很好地利
用我们的沟通方式，结合我们客观的优质产品和服务，
大力提升交易量以及买家的回头率。
以上模板仅供参
考，请结合具体订单和情况进行修改使用。
新年问候语大全，中英文对照，新鲜出炉啦
SeasonsgreetingsandbestwishesfortheNewYear.
祝福您，新年快乐。
Pleaseacceptmyseasonsgreetings.
请接受我节日的祝贺。
Towishyoujoyatthisholyseason.Wishingeveryhappinesswillalwaysbewithyou.
恭祝新年吉祥，幸福和欢乐与你同在。
Goodhealth,goodluckandmuchhappinessthroughouttheyear.
恭祝健康、幸运，新年快乐。
Maythejoyandhappinessaroundyoutodayandalways.
愿快乐幸福永伴你左右。
PleaseacceptmysincerewishesfortheNewYear.Ihopeyouwillcontinuetoenjoygood
health.
请接受我诚挚的新年祝福，顺祝身体健康。
AllowmetocongratulateyouonthearrivaloftheNewYearandtoextendtoyouallmybestwishesforyourperfecthealthandlastingprosperity.
恭贺新禧，祝身体健康、事业发达。
BestwishesfortheholidaysandhappinessthroughouttheNewYear.
恭贺新禧，万事如意。
WithverybestwishesforyourhappinessintheNewYear.
致以最良好的祝福，原你新年快乐幸福。
AhappyNewYeartoyou.
恭贺新年。
SeasonsgreetingsandsincerewishesforabrightandhappyNewYear!
献上节日的问候与祝福,愿你拥有一个充满生机和欢乐的新年。
Igiveyouendlessbrand-newgoodwishes.Pleaseacceptthemasanewremembranceofourlastingfriendship.
给你我无尽的新的祝福，让它们成为我们永恒友谊的新的纪念。
GoodluckandgreatsuccessinthecomingNewYear.
祝来年好运，并取得更大的成就。
OntheoccasionoftheNewYear,maymywifeandIextendtoyouandyoursourwarmestgreetings,wishingyouahappyNewYear,yourcareergreatersuccessandyourfamilyhappiness.
在此新年之际，我同夫人向你及你的家人致以节日的问候，并祝你们新年快乐、事业有成、家庭幸福。
Mayeverythingbeautifulandbestbecondensedintothiscard.Isincerelywishyouhappiness,cheerfulnessandsuccess.
愿一切最美好的祝福都能用这张贺卡表达，真诚地祝你幸福、快乐、成功!
PleaseacceptourwishesforyouandyoursforahappyNewYear.
请接受我们对你及你全家的美好祝福，祝你们新年快乐。
MaythecomingNewYearbringyoujoy,loveandpeace.
愿新年为你带来快乐，友爱和宁静。
WishingyouhappinessduringtheholidaysandthroughouttheNewYear.
祝节日快乐，新年幸福。
Bestwishesfortheyeartocome!
恭贺新禧!
Goodluckintheyearahead!
祝吉星高照!
Mayyoucomeintoagoodfortune!
恭喜发财!
Livelongandproper!
多福多寿!
Maymanyfortunesfindtheirwaytoyou!
祝财运亨通!
Iwanttowishyoulongevityandhealth!
愿你健康长寿!
Takegoodcareofyourselfintheyearahead.
请多保重!
Wishingyoumanyfuturesuccesses.
祝你今后获得更大成就。
OnthisspecialdayIsendyouNewYearsgreetingsandhopethatsomedaysoonweshallbetogether.
在这特殊的日子，向你致以新年的祝福，希望不久我们能相聚在一起。
Iwouldliketowishyouajoyousnewyearandexpressmyhopeforyourhappinessandgoodfuture.
祝新年快乐，并愿你幸福吉祥，前程似锦。
MaytheNewYearbringmanygoodthingsandrichblessingstoyouandallthoseyoulove!
愿新年带给你和你所爱的人许多美好的事物和无尽的祝福!
Richblessingsforhealthandlongevityismyspecialwishforyouinthecomingyear.
祝你在新的一年里身体健康，多福多寿。
Goodluck,goodhealth,hoodcheer.IwishyouahappyNewYear.
祝好运、健康、佳肴伴你度过一个快乐新年。
WithbestwishesforahappyNewYear!
祝新年快乐，并致以良好的祝福。
IhopeyouhaveamosthappyandprosperousNewYear.
谨祝新年快乐幸福，大吉大利。
Withthecomplimentsoftheseason.
祝贺佳节。
Maytheseasonsjoyfillyoualltheyearround.
愿节日的愉快伴你一生。
◇问候语（Greeting）
1Hello!
Nicetomeetyou.你好，很高兴见到你
2Hello!
Gladtoseeyou.你好，很高兴见到你
3Howdoyoudo?
你好
4Nicetalkingwithyou.很高兴和你说话
5Goodbye.再见
6Seeyou.再见
7Takecare.保重
8Keepwell.保重
9Pleasesayhellotoyourfamily.请代我向你的家人问好
10IhopeyouwillcomebacktoFuyangagain!
希望你能再来阜阳做客
11Seeyouagaininthenearfuture.后会有期
12Hello,howareyoudoing?
你好吗？
13Hello,welcometoFuyang!
你好，欢迎来到阜阳
14What'
syourfirstimpressionofFuyang?
阜阳给你的第一感觉是什么？
15Howdoyou
升级会员 