酒店前台英语面试abcWord格式.docx
《酒店前台英语面试abcWord格式.docx》由会员分享,可在线阅读,更多相关《酒店前台英语面试abcWord格式.docx(6页珍藏版)》请在冰豆网上搜索。
我们接受订房、解释房价、看顾客以什么方式结算,帮助顾客入住及结账。
如果有顾客要求取消预订、换房间或延长住宿时间,我们总是给予周到服务。
785.Inwhatwaydomostclientscheckout?
多数顾客以什么方式结账?
786.Mostclientscheckoutbycreditcard,traveller'
schequesorMastercard.Ourhoteldoesn'
tacceptpersonalcheques.
多数顾客用信用卡、旅行支票或万事达卡结账。
我们不接受个人支票。
787.Howdoyoudealwithareservationmix-up?
你们如何处理订房出现的差错?
788.Ifwearebookedsolid,Iwouldfirstofallapologizetotheclientsforthismistake.ThenI'
llaskthemtorestonthechairswhileIcontactanotherhotelforthem.
如果所有房间都已订完,我先向顾客道歉,然后请他们坐下休息,我为他们另外联系一个宾馆。
789.Whatwouldyoudoiftheguest'
stotalbillexceedsthecreditlimit?
如果顾客的账单超过信用卡限额怎么办?
790.Iwouldaskiftheguestiswillingtopaythedifferencebycash.Ifnot,I'
lltrytogetpermissionfromtheofficewhichsetthelimittoextendcreditoverthatamount.
我先征求顾客意见,看他是否愿意用现金支付差价。
如果不愿意的话,我就和发卡机关联系,看能不能扩大限额度。
791.Whyareyouinterestedinworkingwithourhotel?
你为何对到我们宾馆工作感兴趣?
792.Mypastworkexperienceiscloselyrelatedtothisjob.Iamconfidentofdoingthejobwell.ThereforeIamdesiroustogetthispost.
我过去的经验同这份工作密切相关,我有信心把它做好。
因此我很想得到这一职位。
793.Don'
tyoulikethework?
你不喜欢那份工作吗?
794.Ilikedthework.However,thehotelistoosmallformetowidenmyexperience.
我喜欢那份工作,但那家宾馆太小了,难以增长我的工作经验。
795.Therearenotmanyforeignguestsinthehotel.AsanEng-lishmajor,I'
dliketotakeamorechallengingjob.That'
sthereasonwhyIwanttocomehereforajob.
我们那家宾馆没有多少外国客人,作为一名英语专业的学生,我想做一些更具挑战性的工作。
这就是我为什么要来此应聘的原因。
796.Howlonghaveyoubeenworkingthere?
你在那儿干多长时间了?
797.I'
vebeenworkingtheresince1996.
我从1996年起就在那家宾馆工作。
DialogueA
(I=Interviewer主试人A=Applicant申请人)
A:
Excuseme.MayIseeMr.JohnWatt,themanager?
I:
It'
sme.WhatcanIdoforyou?
Ihavecomeatyourinvitationforaninterview.Nicetomeetyou,MrWatt.
Nicetomeetyou,too.Pleasesitdown.
Thankyou,Sir.
I'
veinvitedseveralcandidatestocometoday.Youarethefirstonetohavearrived.Ihopethattheearlybirdwillcatchtheworm.
Ihopeso.
MayIhaveyourname?
IamBeijiangZhang.
Howdoyouspellyoursurname?
Zhang——Z.H.A.N.G.
Nowtellmewhatuniversityyouweregraduatedfrom.
IwasgraduatedfromNanjingUniversity.
Whatwasyourmajorintheuniversity?
MymajorisEnglish.
NowonderyouspeakEnglishsofluently.
Thankyouforyourcompliment,sir.
Whereareyouworkingnow?
mworkingatBaodaoHotel.
Iwouldlikeyoutotellmesomeofwhatyouhavebeendoingrecently.
OK.EverydayIgotoworkontimetoguaranteetheproperoperationofthefrontdesk.Weacceptbooking,tellaboutroomrates,findouthowthebillwillbepaidandhelpthegueststocheckinandcheckout.Whensomeguestswanttohavecancellations,changeroomsorextendareservation,weshouldalwaysofferourhelpwithcourtesy.
Inwhatwaydomostclientscheckout?
Mostclientscheckoutbycreditcard,traveller'
schequesorMasterCard.Ourhoteldoesn'
Howdoyoudealwithareservationmix-up?
Ifwearebookedsolid,Iwouldfirstofallapologizetotheclientsforthismistake.ThenI'
Whatwouldyoudoiftheguest'
Iwouldaskiftheguestiswillingtopaythedifferencebycash.Ifnot,I'
Youseemtohavedoneagoodjob.Whywouldyoucomeheretoapplyforthejob?
Oursisasmallhotel.Therearenotmanyforeignguestseveryyear.AsanEnglishmajor,I'
sthereasonwhyIwanttocomeandworkinyourhotel.
Howlonghaveyoubeenworkingthere?
Couldyoutellmeyourexpectationinsalary?
TheaveragesalaryfordepartmentmanagersisOK.
Haveyougotanyotherextrarequirements?
No.
We'
llgrantyouacommencingsalaryof3,500yuanamonth.Isthatacceptabletoyou?
Ithinkto.
Howcanwecontactyouaboutourfinaldecision?
Youcancallmeatthisnumberduringtheworkhours.
llgetintouchwithyoubynextMonday.Thankyou,Mr.Zhangforyourinterestinourhotel.
Thankyou,Mr.Watt.Ihopetoseeyouagain.
Notes注释
1.It'
sme.
我就是。
2.Youarethefirstonetohavearrived.Ihopethattheearlybirdwillcatchtheworm.
你是第一个来到的,我希望捷足者会达到目的。
Theearlybirdwillcatchtheworm.
是一句谚语,译为:
早起的鸟儿有虫吃。
3.NowonderyouspeakEnglishsofluently.
难怪你的英语如此流利。
Nowonder(that)…
难怪……,……不足为奇,如:
Hehadmadeathoroughinvestigation.Nowonderheknewsomuchaboutit.
他进行了彻底的调查,无怪他对此事了解很多。
4.Thankyouforyourcompliment,sir.
谢谢你的夸奖,先生。
5.TheaveragesalaryfordepartmentmanagersisOK.
部门经理的平均工资即可。
WordsandExpressions
recentlyad.最近,近来
guaranteev.保证
thefrontdesk(宾馆的)前台工作
FrontOfficeManager前台经理
roomrates房间价格
checkin登记入住
checkout结账
cancellationn.取消预订
reservationn.预留、预订
withcourtesy礼貌地,客气地
clientn.顾客,委托人
creditcard信用卡
traveller'
scheque旅行支票
MasterCard万事达卡
personalcheque个人支票
注意:
Cheque在英语中也可拼写为check.
booksolid客满
exceedv.超过
complimentn.赞扬,称赞的话
commencingsalary起薪
getintouchwith与……联系