Word+File+ManagementWord下载.docx

Word+File+ManagementWord下载.docx

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A.boundedrational,intuitive,systematic

B.rational,boundedrational,andintuitive

C.intuitive,unintuitive,rational

D.rational,irrational,boundedrational

6.Whichmanagementtheoristisresponsibleforthemotivation-hygienetheory?

A.AbrahamMaslow

B.DaleHawthorne

C.PeterDrucker

D.FrederickHerzberg

7.WhichofthefollowingisakeydifferencebetweenmanagerialandNonmanagerialemployees

A.Nonmanagerialemployeesdonotoverseetheworkofothers

B.Nonmanagerialemployeeshavelessformaleducation

C.Managerialemployeesreceivehigherpaycompensation.

D.Managerialemployeesworklongerhours

8.Whatkindoforganizationalstructurecombinesaverticalchainofcommandwithhorizontalreportingrequirements?

A.lineauthority

B.matrix

C.functional 

D.qualitycircle

9.Thebreadthofaplanrefersto________concerns

A.strategicversustactical

B.singleuseversusstanding

C.specificversusdirectional

D.long-termversusshort-term

10.Whatisthenameforacontractthatexpresslyforbidsanemployeefromjoiningaunion?

A.fixed-pricecontract

B.yellow-dogcontract

C.blacklistcontract

D.cost-reimbursementcontract

11.Thedecision-makingprocessconsistsofaseriesofeightstepsthatidentifyaproblemandworktowardultimately

A.makingaplantosolvetheproblem

B.breakingdowntheproblemintoaseriesofsteps

C.determiningifthereisasolutiontotheproblem

D.solvingtheproblem

12.Whichofthefollowingdefinesaprobleminthedecision-makingprocess

A.somethingthatcausesirritation

B.somethingthatcallsforattention

C.adiscrepancybetweentheidealandthepractical

D.adiscrepancybetweenwhatexistsandwhatthedecisionmakerdesirestoexist

13.Whatkindoftrainingprogramismostappropriateforasimpletask?

A.on-the-jobtraining

B.vestibuletraining

C.laboratorytraining

D.away-from-the-jobtraining

14.The________strategyoccupiesthelevelbelowthecorporatestrategy

A.businessunit

B.functional

C.performance

D.competitive

15.Theworkofamanager

A.involvesonlyhigh-leveltasksthatrequireasophisticatedskillset

B.strictlylimitedtooverseeingandmonitoringtheworkofothers

C.mayinvolveperformingtasksthatarenotrelatedtooverseeingothers

D.doesnotinvolveinteractionwithNonmanagerialemployees

16.Acompanywhosegoalistoretainitsidealsizeandmarketshareisemployingwhichkindofstrategy

A.stability

B.renewal

C.non-corporate

D.growth

17.Whichleadershiptheorysuggeststhatmanagementstyleshouldadaptitselftochangingcircumstances?

A.autocratictheory

B.participatorytheory

C.permissivetheory

D.contingencytheory

18.AccordingtoAbrahamMaslow,themostelevatedtypeofneedis_____.

A.Safety

B.Esteem

C.self-actualization

D.physiological

19.Whichmanagementconceptsuggeststhatlow-importancedecisionsbehandledbysubordinates,sothatmanagerscanfocusonhigh-importancedecisions?

A.managementbyexception

B.exclusionarymanagement 

C.inclusionarymanagement

D.managementbyobjective

20.Whichhumanresourcedocumentoutlinesthequalificationsrequiredforthejobholder?

A.jobannouncements

B.jobspecification

C.jobapplication

D.jobdescription

21.Whichofthefollowingisgenerallynotregardedasanelementofactive

A.Listening

B.Makingeyecontact

C.Paraphrasing

D.Interpretingtheinformation

22.TherearethreebasicskillsofManagement

A.TechnicalSkills

B.HumanSkills

C.ConceptualSkills

D.MaterialSkills

23.FourManagementFunctionsare

A.Planning

B.Organizing

C.Business

D.Controlling

24.FourkindsofBusinessEnvironmentare

A.EconomicEnvironment

B.SocialEnvironment

C.PoliticalEnvironment

D.Allofthese

25.McClelland’s3needsmodel

A.Achievement

B.Power

C.Continuity

D.Affiliation

26.TherearethreetypesofControlling

A.FeedforwardControl

B.ConcurrentControl

C.FeedbackControl

D.EvaluationControl

27.Therearethreestepsincontrolsteps.

A.Measuring

B.Comparing

C.Correcting

D.Planning

28.Theprocessofselectingacourseofactionfromamongalternatives.

A.Decision-making

B.Staffing

C.Controlling

29.Benchmarkingtypesare:

A.Internalbenchmarking

B.Competitivebenchmarking

C.Functional/genericbenchmarking

D.Planningbenchmarking

30.Everyorganizationmakesminoradjustmenttofacechangesinitsenvironment.

A.ChangeManagement

D.externalforces

31.…………………………….referstomeetingtherequirementsofcustomersconsistentlybycontinuousimprovementinthequalityofworkofallemployees.

A.TotalQualityManagement

B.Management

C.Planning

32.Alow-levelmanagerismostlikelytosolveproblemsunderwhichcondition?

A.Lowcertainty

B.Lowrisk

C.Uncertainty

D.Centrality

33.Amanagerhasachoiceofthreeinvestmentfunds.Toassessthem,helooksattheirpastinvestmentrecordsoverthepreviousfiveyears.Themanagerisoperatingunderwhichcondition?

A.Probability

B.Risk

D.certainty

34.Akeytowhatiscommonlyusedtoassessriskisforadecisionmakertoexaminethe________aninvestment.

A.Thepromisemadebyacompanyfor

B.Historicaldatafor

C.Theminordetailsfor

D.Theadspostedbyacompanyfor

35.Managersinorganizationsmakegroupdecisions________.

A.Rarely

B.Frequently

C.Almostnever

D.never

36.Theeightstepsofdecisionmaking___________.

A.canonlybeemployedbyindividuals

B.canonlybeemployedbygroups

C.canonlybeemployedinverysmallgroups

D.canbeemployedbyindividualsandgroups

37.Oneadvantageofgroupdecisionmakingisthatitusuallyprovides________thanindividualdecisionmaking.

A.Lessconfusion

B.Moreethicaldecisions

C.Moreinformation

D.Fasterdecisions

38.Groupdecisionmakingtypicallyincreasesthelegitimacyofadecisionbecausethedecisionwasmade_________________.

A.democratically

B.Overalongperiodoftime

C.Byexperts

D.Primarilybythegroupleader

39.Decisionsmadebyindividualstypicallysufferfromsuspicionsthatthedecisionmaker________.

A.didnottrytoanalyzethesituation

B.isdishonest

C.didnotconsultallinterestedparties

D.isnotrational

40.Seekingtheviewsofadiversegroupofpeoplecanprovideadecisionmakerwith________onissues.

A.ConventionalWisdom

B.Universalagreement

C.Afoolproofwaytogettheperfectanswer

D.Freshperspectives

Matchthefollowing

1.HenryFayolIndustrialpsychology（6）

2.TQMOrganizationalCommunicationSystem（3）

3.ChesterBarnardHierarchyofNeeds（5）

4.DruckerManagementbyObjectives（4）

5.Maslow14managementprinciples

（1）

6.HugoMunsterbergScientificmanagement（9）

7.CRMBusinessProcessReengineering（8）

8.BPRCustomerrelationshipmanagement（7）

9.TaylorTotalQualityManagement

（2）

10.MNCMultinationalsCompanies（10）

TrueandFalse

1.Akeyfunctionofplanningistocreategoals.（T）

2.Managementisgettingtheworkdonethroughtheeffortsofothersandeffectiveutilizationofhumanandmaterialresourcestoachievetheenterpriseobjectives.（T）

3.Capabilitiesare"

what"

anorganizationhas;

resourcesare"

how"

ituseswhatithas（F）

4.Allcriteriaareequallyimportantinthedecision-makingprocess.（F）

5.FourManagementslevelsare-TopManagers,MiddleManagers,First-lineManagers,andNonmanagerialEmployees.（T）

6.Allmanagersdevoteatleastsomeoftheirtimetoplanning.（T）

7.Therearefourtypesofplanning.（F）

8.Technicalskillsinvolveamanager'

sabilitytothinklogicallyandeffectivelyaboutabstractsituations.（F）

9.Identifyingthewrongproblemisjustasmuchafailureforamanagerasidentifyingtherightproblemandfailingtosolveit.（T）

10.Allorganizationshaveastructurethatinsomewaysservestodefineandlimitthebehaviorofmemberoftheorganization.（T）

11.Budgettellstheexpectedexpenditureinthefuture.（T）

12.Thefourreasonsthatorganizationsplanistoprovidedirection,setstandards,minimizewaste,andreduceuncertaintyandtheimpactofchange.（T）

13.Agoalofefficiencyistominimizeoutputcostswhilemaximizinginputcosts.（F）

14.Thefourcontemporarymanagementprocessesareplanning,organizing,leading,andcommanding.（F）

15.Defininggoalsisakeypartoftheorganizingfunctionofmanagement.（F）

16.Purposemeansgoalsorobjectives（T）

17.Aheuristiccansimplifythedecision-makingprocess.（T）

18.Becausemanagementisaffectedbyanation'

sformofgovernment,anunderstandingofpoliticalscienceisimportantformanagerswhoseorganizationsdobusinessglobally.（T）

19.Amethodspecifieshowastepofprocedureisfollowed.（T）

20.Effectivenessreferstotheattainmentoftheorganization'

sgoals.（T）

21.Managerswhoareeffectiveatmeetingorganizationalgoalsalwaysactefficiently.