Word+File+ManagementWord下载.docx

1、A. bounded rational, intuitive, systematicB. rational, bounded rational, and intuitiveC. intuitive, unintuitive, rationalD. rational, irrational, bounded rational6. Which management theorist is responsible for the motivation-hygiene theory?A. Abraham Maslow B. Dale Hawthorne C. Peter Drucker D. Fred

2、erick Herzberg 7. Which of the following is a key difference between managerial and Nonmanagerial employeesA. Nonmanagerial employees do not oversee the work of othersB. Nonmanagerial employees have less formal educationC. Managerial employees receive higher pay compensation.D. Managerial employees

3、work longer hours8. What kind of organizational structure combines a vertical chain of command with horizontal reporting requirements?A. line authority B. matrix C. functional D. quality circle 9. The breadth of a plan refers to _ concernsA. strategic versus tacticalB. single use versus standingC. s

4、pecific versus directionalD. long-term versus short-term 10. What is the name for a contract that expressly forbids an employee from joining a union?A. fixed-price contract B. yellow-dog contract C. blacklist contract D. cost-reimbursement contract 11. The decision-making process consists of a serie

5、s of eight steps that identify a problem and work toward ultimatelyA. making a plan to solve the problemB. breaking down the problem into a series of stepsC. determining if there is a solution to the problemD. solving the problem12. Which of the following defines a problem in the decision-making pro

6、cessA. something that causes irritationB. something that calls for attentionC. a discrepancy between the ideal and the practicalD. a discrepancy between what exists and what the decision maker desires to exist13. What kind of training program is most appropriate for a simple task?A. on-the-job train

7、ing B. vestibule training C. laboratory training D. away-from-the-job training 14. The _ strategy occupies the level below the corporate strategyA. business unitB. functionalC. performanceD. competitive15. The work of a managerA. involves only high-level tasks that require a sophisticated skill setB

8、. strictly limited to overseeing and monitoring the work of othersC. may involve performing tasks that are not related to overseeing othersD. does not involve interaction with Nonmanagerial employees16. A company whose goal is to retain its ideal size and market share is employing which kind of stra

9、tegyA. stabilityB. renewalC. non-corporateD. growth17. Which leadership theory suggests that management style should adapt itself to changing circumstances?A. autocratic theory B. participatory theory C. permissive theory D. contingency theory 18. According to Abraham Maslow, the most elevated type

10、of need is _.A. Safety B. Esteem C. self-actualization D. physiological 19. Which management concept suggests that low-importance decisions be handled by subordinates, so that managers can focus on high-importance decisions?A. management by exception B. exclusionary management C. inclusionary manage

11、ment D. management by objective 20. Which human resource document outlines the qualifications required for the jobholder?A. job announcements B. job specification C. job application D. job description 21. Which of the following is generally not regarded as an element of active A. Listening B. Making

12、 eye contact C. Paraphrasing D. Interpreting the information 22. There are three basic skills of Management A. Technical Skills B. Human Skills C. Conceptual Skills D. Material Skills 23. Four Management Functions areA. Planning B. Organizing C. Business D. Controlling 24. Four kinds of Business Env

13、ironment areA. Economic Environment B. Social Environment C. Political Environment D. All of these 25. McClellands 3needs modelA. Achievement B. Power C. Continuity D. Affiliation 26. There are three types of ControllingA. Feedforward Control B. Concurrent Control C. Feedback Control D. Evaluation C

14、ontrol 27. There are three steps in control steps.A. Measuring B. Comparing C. Correcting D. Planning 28. The process of selecting a course of action from among alternatives.A. Decision-making B. Staffing C. Controlling 29. Benchmarking types are:A. Internal benchmarking B. Competitive benchmarking

15、C. Functional/generic benchmarking D. Planning benchmarking 30. Every organization makes minor adjustment to face changes in its environment.A. Change Management D. external forces 31. . refers to meeting the requirements of customers consistently by continuous improvement in the quality of work of

16、all employees.A. Total Quality Management B. Management C. Planning 32. A low-level manager is most likely to solve problems under which condition?A. Low certaintyB. Low riskC. UncertaintyD. Centrality33. A manager has a choice of three investment funds. To assess them, he looks at their past invest

17、ment records over the previous five years. The manager is operating under which condition?A. ProbabilityB. RiskD. certainty34. A key to what is commonly used to assess risk is for a decision maker to examine the _ an investment.A. The promise made by a company forB. Historical data forC. The minor d

18、etails forD. The ads posted by a company for35. Managers in organizations make group decisions _.A. RarelyB. FrequentlyC. Almost neverD. never36. The eight steps of decision making _.A. can only be employed by individualsB. can only be employed by groupsC. can only be employed in very small groupsD.

19、 can be employed by individuals and groups37. One advantage of group decision making is that it usually provides _ than individual decision making.A. Less confusionB. More ethical decisionsC. More informationD. Faster decisions 38. Group decision making typically increases the legitimacy of a decisi

20、on because the decision was made_.A. democraticallyB. Over a long period of timeC. By expertsD. Primarily by the group leader39. Decisions made by individuals typically suffer from suspicions that the decision maker _.A. did not try to analyze the situation B. is dishonestC. did not consult all inte

21、rested partiesD. is not rational40. Seeking the views of a diverse group of people can provide a decision maker with _ on issues.A. Conventional WisdomB. Universal agreementC. A foolproof way to get the perfect answerD. Fresh perspectivesMatch the following1. Henry Fayol Industrial psychology （6）2.

22、TQM Organizational Communication System （3）3. Chester Barnard Hierarchy of Needs （5）4. Drucker Management by Objectives （4）5. Maslow 14 management principles （1）6. Hugo Munsterberg Scientific management （9）7. CRM Business Process Reengineering （8）8. BPR Customer relationship management （7）9. Taylor

23、Total Quality Management （2）10. MNC Multinationals Companies （10）True and False1. A key function of planning is to create goals. （T）2. Management is getting the work done through the efforts of others and effective utilization of human and material resources to achieve the enterprise objectives. （T）

24、3. Capabilities are what an organization has; resources are how it uses what it has （F）4. All criteria are equally important in the decision-making process. （F）5. Four Managements levels are- Top Managers, Middle Managers, First-line Managers, and Nonmanagerial Employees. （T）6. All managers devote a

25、t least some of their time to planning. （T）7. There are four types of planning. （F）8. Technical skills involve a managers ability to think logically and effectively about abstract situations. （F）9. Identifying the wrong problem is just as much a failure for a manager as identifying the right problem

26、 and failing to solve it. （T）10. All organizations have a structure that in some ways serves to define and limit the behavior of member of the organization. （T） 11. Budget tells the expected expenditure in the future. （T）12. The four reasons that organizations plan is to provide direction, set stand

27、ards, minimize waste, and reduce uncertainty and the impact of change. （T）13. A goal of efficiency is to minimize output costs while maximizing input costs. （F）14. The four contemporary management processes are planning, organizing, leading, and commanding. （F）15. Defining goals is a key part of the

28、 organizing function of management. （F）16. Purpose means goals or objectives （T）17. A heuristic can simplify the decision-making process. （T）18. Because management is affected by a nations form of government, an understanding of political science is important for managers whose organizations do business globally. （T）19. A method specifies how a step of procedure is followed. （T）20. Effectiveness refers to the attainment of the organizations goals. （T）21. Managers who are effective at meeting organizational goals always act efficiently.