MBA应用文写作分类Word格式.docx

MBA应用文写作分类Word格式.docx

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[Sample2]

DearSirorMadam:

<

institution>

wouldverymuchliketohavesomeonefromyourcompanyspeakatourconferenceon<

subject>

.

Asyoumaybeaware,themissionofourassociationistopromote…Manyofourmembersareinterestedintheachievementsyourcompanyhasmadein<

field>

Enclosedisourpreliminaryschedulefortheconferencewhichwillbereviewedinweeks.IshallcallyoubyFridaytoseewhofromyourcompanywouldbeabletospeaktous.Icanassureyouthatwewillmakeeverythingconvenienttothespeaker.

【实用句型】

ItiswiththegreatestpleasurethatIwritetocordiallyinviteyoutoattend…

Therewillbeacelebrationpartyforourcompany’stenthanniversary,tobeheldat…in…Icordiallyinviteyoutojoinus.

OntheoccasionoftheeighthanniversaryofthefoundingofKaikaiGroup,theBoardofDirectorsrequeststhehonorofyourpresenceatareceptiontobeheldin…at…

Ihopeyouhaven’tanyplanfortheweekendasI’dlikeyoutospenditwithmeatShanghaiGrandTheater.

2.感谢信Thanks

【要点】1）事由2）得到的收获3）再次感谢和回报

[Sample1]

DearMr.andMrs.Smith,

ItisapleasuretowritethisletterbecauseitgivesmeanopportunitytotellyouhowmuchIenjoyedyourhospitalityduringthepastthirtydays.ItwasmyfirstvisittoanAmericanfamilyand,atfirst,IwasveryanxiousaboutmylimitedEnglishandmyknowledgeofAmericancustoms.ThenIsawyouandyourchildrenwaitingformeatthestationwithwarmsmilesofwelcome.Iimmediatelykneweverythingwasgoingtobeallright.Youandyourwonderfulfamilyputmeateaserightaway.

TherearemanyhappymemoriesoftheweekendthatIwillkeepwithmeforever.Aboveall,Iwillrememberthatyoumademefeelathome.Thereweresomanydifferentnewthingsformetoseeanddo.IparticularlyenjoyeddrivingthroughthecountrysidewithMr.Johnsonandyouandseeingthefarmingcolorsoftheleavesonthetrees.

IambackatschoolagainnowandIamveryhappybecauseIknownowarealAmericanfamilyanditisoneofthenicestfamiliesIhaveevermet.SincemyEnglishisfarfromperfect,Icannotexpressmyfeelingsbetter.Icanonlysay“Thankyou”andhopethatsomedayyouwillvisitmycountryandIcanreturnyourhospitality.（222words）

DearMrandMrs.Brown,

Thankyouindeedforyoucoupletocomeandseemeoffontheweekend!

Itwascertainlynoteasyforyoutogosuchalongwaytopickmeatthehotelanddrivemetotheairport.

Flyingsuchalongdistancealonecouldhavebeenboring.Yourbookofromancecameinasabighelptorelievemyboredom.Itwassweetandthoughtfulofyoutothinkofthat.

IarrivedsafelyinShanghaiontheafternoonofDec.24.…

IamwritingtoyoujusttotellyouhowmuchIappreciatethewarmwelcomeyouextendedtomycolleagueMs.JennyWilsonwhenshevisitedyourcompanylastweek.

IshouldlikeyoutoknowhowgratefulIamforallyouhavedoneto…

Irealizedthevalueoftimetoabusypersonlikeyou,andthismakesmeallthemoreappreciativeofthetimeyousogenerouslygaveus.

Yourkindnessatthetimeofmymother’shospitalizationmeantmorethanIcanexpressinwords.

NothingcanbemorepreciousformethanyourunderstandingandencouragementatatimewhenIfeltsolonelyandhelpless.

Onbehalfofmyfamily,Iwishtoextendourheartfeltthanksforallthetroubleyoutookinhelpingandtakingcareofmyfather.

3.投诉信Complaint

【要点】1）事由2）造成的损失3）要求

DearSirorMadam,

Iamwriting,withsomeregret,toexpressacomplaintabouttheMetropolitanMuseum.Iwasvisitingthemuseumyesterday,22January,from2:

00to5:

00p.m.andwouldhaveenjoyedaperfectafternoonifithadnotbeenforanunfortunateincidentinvolvinganothervisitor.

Iwasinyour19thcenturyChinesepaintingsectionwithitsbeautifuldisplayofworld-famousworkswhensuddenlyIwasastonishedtosmellcigarettesmoke.Ilookedaroundandsawayoungmansmoking---whichisofcourseprohibited,sincesmokingisafireriskandthesmokedamagesvaluablepaintings.Ilookedforanattendant,andasIcouldfindnone,Ihadtoasktheyoungmantoputouthiscigarettemyself.

Iamsurethatyouwillagreethatthereshouldbeanattendantineveryroomandthattheno-smokingruleshouldbefirmlyenforced.Theseareworldwidepractices.

Ilookforwardtoreceivingyourreplyatyourearliestconvenienceandhopeforreassuranceinthismatter.（167words）

Yourstruly,

[Sample2]

Wehaven’tgotthepersonalcomputersweorderedonJune3.

OnJune3,weplacedanorderfortensetsofpersonalcomputers,andyoupromisedthatitwouldbedeliveredbeforeJune20.However,itistendaysoverdue/pastthedeadline,andyourgoodsstillhavenotreachedus.

WeneedthesePCsurgentlytoimprovetheefficiencyofourwork;

therefore,yourfailuretodeliverthemhasputusintotrouble.

Weappreciateyourseeingthematterseriouslyandarrangingforthedeliverywithinfivedays.IamsorrytosayifyouarestillunabletodeliverthembyJuly5th,weshallreluctantlycancelourorderandaskforcompensation.（113words）

Iamwritingtinformyouofapotentiallydangerousdefectinmynewlyboughtcar2009Fireballcoupe.

Onexamination/check,wefoundallthegoodswerewetted/someoftheitemsweredamaged.

Thequalityofthegoodsissofarbelowthestandardthatwecannotusethemforourpurpose.

Weweredisappointedtofindthattheitemsdelivereddon’tmatchthesamples.

Iunderstandthecarisstillunderwarranty.

Pleaselookintothismatteratonceandletusknowthereasonsforthedelay.

Inviewofourfriendlybusinessrelations,wearesurethatthematterwillbesettledappropriately.

回函和理赔AnsweringaComplaint

DearMr.Smith,

Youhaveexpressedyourfrustrationandirritationwiththecitylibraryoverthepastsixmonths.Thereareusuallylonglineswaitingforassistanceandforuseofthecomputercardcatalog.Sometimesconfusionoccursatthelounge.Andsomereadersjumptheline,thusworseningthesituation.Iquiteunderstandyourfeelingforallthis.

Toavoidcrowdedconditions,wesuggestthatyouusethelibraryduringoff-peakhours.Youshouldhavenotroublegettinghelpandusingthecardcatalogduringthefollowingperiods:

11:

30amto2:

30pm;

5:

30pmto7:

30pmTherestareourbusiesttimes.Despiteourbeingunderstaffnow,wedecidetohavetwoofourstafftoassistthereadersinthehall.

Wealwaysappreciateharingyourcommentsonthelibrary.Letusknowhowyouthinkthisisworkingout.（137words）

ThankyouforyourletterofJanuary18thregardingthemistakenbill.

OnJanuary4th,avirushitourcomputersystem.Whenwerecoveredthecollapsedsystem,wediscoveredmanyoftheaccountswereoutofordersotheinvoiceswesentwereinaccurate,includingtheoneyoureceived.Sinceweidentifiedthemistake,wehavecorrectedalltheaccountsandsentnewinvoices.

Weareextremelysorryforalltheinconveniencebroughttoourcustomers;

therefore,weenclosea15%discountcouponforyournextorder.

Weappreciateyourcooperationduringthistimeandlookforwardtoservingyouagain.（101words）

[Sample3]

DearMrs.Douglas:

ThankyouforyourletterofJanuary6informingusoftheincorrectamountwechargedunderyourcalculation.

Aftercheckingthebillcarefully,wefoundthatthereshouldbeatransportationfeeincluded.Theamountisjust$150.Accordingtothecontract,thetransportationfeeshouldbepaidonyourpart.

Weunderstandyourconcernandarewillingtodoasmuchaswereasonablycantomakethingsright.Weenclosethebillforyoutocheck.Meanwhilewealsoenclosea5%discountcouponforyournextpurchase.Wesincerelyappreciateyourconfidenceinourproductsandlookforwardtoservingyouagain.（101words）

4.祝贺信Congratulations

【要点】1）祝贺2）理由3）愿望

[Sample1]

DearMr.Zhao,

Goodnewstravelsfast.IhaveheardtheexcitingnewsthatyouhavebeenelectedchairmanoftheStudentUnionandIjustwanttoletyouknowhowhappyIamforyou.Congratulationsonyoursuccess.

Itgoeswithoutsayingthatitisimportantforyoutobethechairpersonintheorganization,becauseyoucanputwhatyou’velearnedintopractice,andmoreoveryouhaveaninvaluableopportunitytoexploreandextendyourtalentinhelpingtheoperationoftheorganization.Needlesstosay,youwillobtainalotofexperience,whichisofgreatvaluetoyourstudycareerandprospectiveprofessionallife.Iamconvincedthatwithyourexcellentapproachestodealingwithvariouspeopleyouwillproveyourorganizationalskills.

IwishyougreatsuccessinyourworkandIlookforwardtohearinggoodnews.

Yoursever,

DearSherryandPaul,

Congratulationsonyourexcellentperformanceduringourrecentpromotioncampaign.

Althoughthecrowdswerelargeandthedayswerelongandhot,yourexpertiseandendlesspatiencecontributedalottoaprofitableandsa