商务英语情景对话100主题真正完整版Word格式.docx
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BusinessCommunization商务交流
20PersonalIntroductions个人介绍
21SmallTalks聊天
22DeliveringBadNews传达坏消息
23PoliteQuestions礼貌提问
24Farewells道别
Negotiation谈判
25ClarifyingtheStakes说明利害关系
26MakingConcessions做出让步
27DiscussingtheBottomLine讨论底线
28AcceptingandConfirming接受和确认
29HardBargainersVSSoftBargainers强硬的对手和温和的对手
CompanyOrganization公司结构
30CEO执行总裁
31Stockholders股东
32BoardofDirectors董事会
33ManagerialStaff管理人员
34LaborStaff普通员工
MeetingsandInterviews会议和面谈
35ExecutingMeetings开会
36PerformanceReviews业绩评估
37Agendas会议议程
38MakingRequests提出要求
Presentations业务陈述
39PreparationandDevelopingYourTopic准备和展话题
40IntroductionsandBeginnings介绍和开头
41MakingTransitionsinthePresentation陈述中的过渡
42Conclusions结论
43O&
A（QuestionandAnswerPeriod）提问阶段
Data数据处理
44Trends趋势
45Systems制度
46Scheduling日程安排
47SWOTAn山sis态势分析
48StatisticalReports数据统计报告
Technology技术
49Email电子邮件
50ComputerTechnology计算机技术
51RunninganInternetBusiness网上做生意
52ElectronicGadgets数码产品
53WebbasedMarketing网上营销
FinancialTopics财务话题
54Costing成本
55Budgets预算
56Auditing审计
57TheEconomy经济
58Fundraising集资
LegalTopics法律话题
59Confidentiality机密
60Lawyers律师
61Contracts合同
62Copyright版权
63Patents专利
64EnvironmentalRegulations环境条例
MarketingTopics营销话题
65MarketingSurveys市场调查
66TargetAudience目标消费者
67PrintandMediaAdvertising印刷和媒体广告
68PromotionalEvents促销活动
69DevelopingtheMarket市场开发
SalesTopics销售话题
70SellingPoints卖点
71TradeShows贸易展览
72SalesReviews检查销售额
73ProductDemonstrations产品演示
74FollowinguponLeads线索追踪
75CustomerService顾客服务
InternationalTopics国际话题
76Sourcing得到供货
77Export／Import出口／进口
78ExchangeRates汇率
79InternationalGreetingMethods国际问候方式
BigBusiness跨国公司
80Mergers合并
81Competition竞争
82ClimbingtheCorporateLadder进入管理层
83BranchOffices分支机构
84Consulting咨询
EmploymentPractices雇用惯例
85FairPay公平薪酬
86RecruitingPersonnel人员招聘
87Retirement退休
88Partnership合作关系
89R&
um6s简历
90JobInterviews求职面试
SocialandEqualityIssues社会和平等话题
91WomenintheWorkforce职业女性
92Discrimination歧视
93Welfare福利
94LaborUnions工会
95StrikesandDemonstrations罢工和示威游行
ContinuingEducation继续教育
96ManagementTraining管理人员培训
97Seminars／Workshops研究会／研讨会
98CompanyRetreats公司培训
99Teambuilding团队建设
100MBA工商管理硕士
Dialogueone
M:
CanyouhavethebriefsfromtheAndersonfirm'
slawyeronmydeskbytomorrowmorning.Therearequiteafewverytimesensitivematterswiththiscase.I'
mafraidIcan'
twaitanylonger.
F:
GettingthoseAndersonbriefshasbeenharderthanyoucanimagine.Ihavetriedtocontacttheirlawyermanytimes.ButeverytimeIcall,Hissecretarysayshe’sinameetingoroutoftheofficeorawayonbusiness.Iambeginningtothinkheistryingtoavoidme.
That'
shighlypossible.Heknowsifwemissourfilingdeadline,wedon’tstandachancetocompeteagainstthemforthebid.Trytogetaholdofhimagain.Givehimacallandseeifhecanfaxthemfirstthing.
WhatifIcan'
tspeaktohimdirectly?
Askhissecretarytofaxthem.It’sthesamething.HavethemfaxedoverwithacopyalsofaxedtoMartin’soffice.
HowdoIfindMartin’sfaxnumber?
Isheinyourrollerdesk?
No,butyoucanalsocalltheirofficeandaskthesecretarytogiveyoutheirfaxnumber.I’llemailyoutheirofficenumberlatertoday.
Ok,I'
llgetonitfirstthing.
Besureyoudo,IneedthosebriefsASAP
Dialoguetwo
Didyouputthismorning'
sfaxesonmydesk?
I’mwaitingforsomeurgentfaxesfromheadquarters,I'
mprettysuretheycameinlastnight.
Everythingthatcameintheofficefaxmachinelastnightisallonyourdesk,butInoticedthatsomeoffaxescamethroughprettyblurred,maybeyoutakealookatthem,ifthecopyisunreadable,I'
llcallthenandaskthemtorefax.
Yeah,you'
regoingtohavetocallthemandgetthemtoberefax.Thesecopiesaresodark.Ican'
tmakeoutanyofthewords.
Whataboutthatone?
Thisone?
ThisoneissolightandIcanbarelyreadit.Howcanthatbe?
Youknow,Ithinkthefaxmachineisoutoftoner.Icanchangethetonercartridge.Thatshouldsolvetheproblem.
Yes,butthisonewillhavetoberefaxedaswell.Andlook,there'
sabout3pagesmissing.Itlookslikethefaxmachineatehalfofmyimportantfaxes,andonesthatmadeitthrougharesoblurredortoolight.Theyareunreadable.
Iguessthefaxmachineisoutofpapertoo.Don'
tworry,I'
llhavesomeonelookatitthisafternoon,andinthemeantime,I'
llhaveyourdocumentsrefaxedtoourotherfaxmachine.
2\TelephoneCalls电话
Dialogue1
A:
Hello,thankyouforcallingBradfordandSons.ThisisTracyspeaking,HowmayIhelpyou?
B:
Hello.Iwouldliketospeaktoyourdirectorofhumanresources,Ms.Jenkins,Please.
Justamoment.I'
llchecktoseeifsheisatherdesk.MayItellherwhoiscalling?
ThisisBillBurtonfromMilfordInsurance,I'
mcallinginregardstoourmeetingnextTuesday.
Thankyou,Mr.Burton.Canyoupleaseholdforamoment?
I’llchecktoseeifsheisavailable.
Noproblem.
I'
msorry.Ms.Jenkinsisawayfromherdesk.Shehasalreadyleftforlunch.Wouldyouliketoleaveamessageforher?
Yes,pleasehaveherreturnmycallwhenshereturnstotheoffice.It'
sbestifshecangetintouchwithmebefore3pmtoday,shecanreachmeatmyofficenumber,635-8799.
msorry.Ididn'
tquitecatchthat,couldyoupleaserepeatthenumber?
Noproblem,myofficenumberis635-8799.Tellhertoaskforextension31.
msorry,Mr.Burton,justtoconfirm,yournameisspelledB-U-R-T-O-N,isthatcorrect?
Yes,andIrepresentMilfordInsurance.
IwillmakesureMs.Jenkinsreceivesyourmessageandreturnsyourcallbefore3pmthisafternoon.
Thankyouverymuch.
Dialogue2
Hello,PasadenaInn,thisisSandy,howmayIdirectyourcall?
dliketospeaktosomeoneaboutreservations.
Icanhelpyouwiththat.Whatdatewouldyouliketomakeareservationfor?
We'
llbearrivingMay12th,butIwouldliketomakereservationsforpenthouse.
Oh,I'
msorrySir.Ionlyhandlebookingsforourstandardrooms.ThepersonyouneedtospeakwithisTonyParker,Hemakesallthearrangementsforourexecutiveaccounts.Unfortunately,he'
snothererightnow.CanItakeyournameandnumberandhavehimgetbacktoyou?
Whendoyouexpecthimbackin?
He'
llbeoutallafternoon,hemightnotbeabletoreturnyourcalluntiltomorrow.Willthatbealright?
Yes.Isuppose.MynameisSamDarcy.Hecancontactmeat660-843-3235.
Couldyoupleasespellyourlastnameforme?
Sure.It'
sD-A-R-C-Y.
Okay.Mr.Darcy,andyourphonenumberis660-843-3233?
s3235.
Sorry!
3235.Great.I'
llhaveTonycallyoufirstthingtomorrowmorning.
3.MakingTelephoneAppointments电话预约
Dialogueone
Hello,BillBretonspeaking.WhatcanIdoforyou?
Hello,Mr.Breton,thisisJennyJenkinsofBradfordandsonsreturningyourcall.I’msorryyoumissedmewhenyoucalledmyofficethismorning.MysecretarysaidyoucalledconcerningourmeetingnextTuesday?
YesMsJenkins,thankyouforreturningmycall.I’mgladtofinallygetholdofyou.IwanttoletyouknowIwillnotbeabletomakeourmeetingnextTuesday.Iwouldbeoutoftownthatday.IsthereanypossibilitywecanmovethemeetingtoMonday?
Iamsorry.I’mafraidIamcompletelybookedonMonday.WoulditbePossibletopostponeuntilyoureturn?
Oh,dear.IwascountingontakingcareofourmeetingbeforeIleave.ButIsupposeIcanshutoffafewthings.Yes,wecanarrangesomething.IwillbebackThursdaymorning.WhataboutThursdayafternoon?
Wouldthatworkforyou?
Thatshouldbefine.Shallwesayabouttwoo’clock?
Perfect!
Ilookforwardtoseeingyouattwoo’clocknextThursdayafternoon.Ifyouneedtochangethetime,plsfeelfreetocallmeonmycellphone.
ThanksBurdon,I’llseeyouonThursday.
Dialoguetwo
Hello
Hello,isDorasavailable?
ThisisDoras,whoiscallingplease?
Hi,Doras,thisisMikecallingfromparker’sdentistry.I’mcallingtoconfirmyourappointmentfortomorrowmorningat9amwithDoctorParker.
Oh,Ialmostforgot.Thankyouforcallingtoremindme.Actually,Idoneedtochangethetimeofmyappointment.Ihaveaschedulingconflict,AndIcan’tmakeitthatearly.
IfIputyouinthatlaterslot,wouldthatworkout?
Itwouldhavetobeafterlunch.Doyouhaveanythingavailableabout2o’clock?
Sorry,Mam.Theonlyopeningwehaveafterlunchis1:
15,butImightbeabletoworkyouinat4:
00.Wouldthatbeabettertime?
That’sallright.IthinkIshouldbeabletomakeitat1:
15.Canyouputmedownforthattimeslot?
Noproblem,Ihaveyourappointmentchangedfromtomorrowmorningtotomorrowafternoonat1:
15
Wonderful.Thanksverymuch.
Ihavebeenwaitinghereintheconferenceroomfortenminutesalready,whattimeisthemeetingstart?
Whereisanyoneanyway?
Didn'
tyouhearaboutthat,ourmeetingwaspostponeduntilFriday.
Whythemeetingwas
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