MinistryofEducationVOIPSPECIFICATIONS1文档格式.docx
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∙connectivitytoallnationalandinternationalvoicenetworks,
∙userdirectoryservices,
∙centralizedvoicemailsystemthatcanbeusedtransparentlybyalllocations,
∙theabilityforalllocationstoappeartobepartofasinglephonesystem,
∙theabilityforuserstoseamlesslyaccessconvergedvoiceservicesfromalllocations,
∙mobilitysupportfortheuseofwirelessIPphoneswithintheofficespace,
∙andsupportforvariousindustry-standardvoicecodecsthatwillenablethesystemtosupportcodecsthatcanworkwithinabandwidthrangeof24kbpsto64kbps.
Theequipmentshallbenewmodelsandincurrentproduction.Reconditioned,remanufactured,demomodelsshallnotbeaccepted.
2SCOPEOFSERVICES
Allbiddocumentsmustrespondtoeachandeveryfeatureandidentifywhethertheycomplyordon’tcomplyandidentifyanyandallexceptions.Formatoftheproposalsshallfollowtheformatasprovidedbelow.Incompletesubmissionswillnotbevalidresponses.
Theunifiedcommunicationssystemwillconsistof5subsystems:
∙TheIPPABXforcallcontrol
∙Voicemailservice
∙ThevoicegatewayforconnectionstootherserviceprovidernetworksusingIPandTDMconnectivity
∙IPphoneswithdisplaysfordirectoryservices,messagealerts,time/date,andanyotherrelevantfeatures.TheIPphonesmusthavehandsfreecapabilities.
∙Networkinfrastructurethatcansupportmultimediacommunication.Thiswillincludeswitches,routers,firewalls,racks,patchpanels,UPSpowersupply,anddatacabling.
TheIPPABXandvoicemailservicecanbeintegratedintoasinglehardwareplatform,orcanbebuiltondifferenthardwareplatforms.Thevoicegatewayshouldpreferablybeonaseparaterouterplatformthatiscapableofintegratingvoiceanddataservices,howeverifitisasolutionisprovidedwherethevoicegatewayisintegratedwiththeIPPABX,thesolutionmustdemonstrateequivalentperformanceandfeatureconformitywiththespecificationscontainedinthebidspecifications.
Thebiddershouldbeabletodemonstratetheabilitytoinstallandsupportthespecifiedunifiedconvergencesystemthroughacombinationoftheinitiativesbelow:
∙Presentationofdocumentationindicatingmanufacturer’s,reseller’s,ordistributorshipauthorization.
∙Presentationofdocumentsindicatingsupportforfullguaranteeandwarranty.
∙Demonstrationofhavinginstalledandsupportedasimilarworkingsystembefore,
∙Presentationofanyvendorequipmentcertification,accreditationortrainingreceivedbythebiddingcompanyorbiddingcompany’stechnicalstaff.
Theproposedsolutionmustnothaveanynegativeimpactoncurrentdataconnectivitybetweenthevariouslocations.
AnyLocalAreaNetworking（LAN）orWideAreaNetwork（WAN）connectivityrequirementsthatwillrequiretheprocurementofequipmentormaterialssuchasrouters,switches,sessionbordercontrollers（SBCs）,servers,cables,UPS,racks,orpatchpanelsshouldbetakenintoconsiderationandincludedinthebiddocument.
2.2SystemRequirements
2.2.1IPPABXService
TheIPPABXsystemshouldberedundantandabletosupport500,withappropriatelicensing.Itshouldbeeasilyscalableto800userswiththeacquisitionofnewlicensesbutwithoutanychangeinhardware.
RequiredFeatures:
∙Abilitytofunctionasapartofanetworkwithacentralizedvoicemailsystem,includingtheabilitytonotifyusersofnewmessagesontheuserphonelightsateachsite.
∙Abilitytosupportuserdirectoryservices.TheIPPABXshouldbeabletoimportuserdirectoryinformationfromindustrystandarddirectorysystems,suchasMicrosoftActiveDirectoryorNovellGroupware.ThereshouldbesupportforimportingofMicrosoftActiveDirectoryinformationasaminimum.
∙AbilitytosupportautomatedattendantusingInteractiveVoiceResponses（IVR）.Theautoattendantfeatureshouldbeconfigurableandhavevoicerecordingandplaybackfeatures.
∙Abilitytoutilizeallvoicemailfeaturesamongallusersindependentofeachuser’slocation
∙Four-digitdiallingtoallsitesinternaltothenetwork.
∙Abilitytotransfercallstransparentlytoanylocationonoroutsidethenetwork.
∙Abilitytoadministerallsystemsfromone,orany,locationusingagraphicaluserinterface,withawebinterfaceasaminimumforadministrationaccess.
∙Allowvariouslevelsofcallingprivilegessuchaslongdistanceandinternationalcalls,forexample,tobeprogrammablebyextension.
∙Abilitytohaveaminimumof3insideoroutsidecallersincludedinaconferencecall.Thesystemshouldsupportaminimumof10simultaneousconferencecalls.
∙Abilitytoauthenticateandauthorizeusersinordertogivethemaccesstosystemservices.Usersshouldbeabletologintoanyuserterminalandaccessthesamesetofsystemservices.
∙Abilitytodistinguishbetweeninternalandexternalcalls,whenacallistransferred,orforwarded,fromonesystemtoanother.
∙Abilitytosupportdirect-inward-dialing（DID）anddirect-outward-dialing（DOD）.
∙Abilitytosupportsoftwareandhardwarephones.Thesystemshouldalsosupportwirelessphonesformobileusers.
∙SupportforIPandTDMcallcontrolsignallingprotocolswhichmustincludeISDN,SIP,H.323,andMGCP,asamimimumandanyotherrequiredprotocolforinterworkingwithexistinglegacyPSTNnetworks.
∙AbilitytointerconnectwithpublictelecomserviceprovidersusingIPandTDMtrunkconnectivity.TheTDMconnectivityinterfaceshouldbeabletosupport4E1trunks（upgradeableto8）andaminimumof8analogFXS/FXOphonelines（upgradeableto12）.ThesupportedIPsignallingprotocolsshouldbeSIP,H.323andMGCP.
∙Abilitytoachieveunifiedmessaging,usingemailintegration,asalaterphase,withoutchangeinhardware.
∙Abilitytoprovidecallaccountingrecordsbasedonindividualusers,groupsofusers,callednumbers,timeanddateofcalling,andcallstospecificorgoupeddestinations,suchnational,internationalorspecificexternalPSTN/GSMserviceproviders.Thecallaccountingreportingsystemshouldbeabletogeneratereportsforindividualusersorgroupsofusers,basedonusagepatterns,andexceededusagethresholds.
∙Abilitytoallowanyuser,fromanylocation,toplacepublicemergencyservicescallsforfree,usingthe997,999or112line.
∙TheIPPABXsystemshouldhaveabackupandrecoveryabilitiesthatallowrestorationtowithin24hoursofthepreviousoperatingstate.
∙TheIPPABXshouldhavetheabilitytogenerate,storeanddeliveralarmlogsforthesystemenvironment,resources,configurationchanges,andfailedevents.
TheminimumcallsessionfeaturesthatshouldbeprovidedbytheIPPABXarelistedinthetablebelow.
FEATURE
YES
NO
OPTIONAL
CallWaiting
CallerIDPresentation
CallerIDBlock/Unblock
CallForking（distributecallstomultipleendpoints）
CallForwardBusy
CallForwardNoAnswer
CallForwardtoanynumber
CallTransfer
CallPark/Pickup
CallTransferBlind
CallTransferConsultative
DistinctiveRing（internal/external）
Conferencing（3orwayminimum）
BridgedLineAppearance
LastNumberRedial
CallGroups
HuntGroups
CallPickupDirected（pickupotherextensionsusingafeaturecode）
MultipleCallsPerlineAppearance
Privacy–DonotDisturb
RingerPitchAdjust
RingerVolumeAdjust
SharedExtensionsonMultiplePhones
LastCallReturn（onavailableCallerID）
SpeedDial（CorporateDirectory）
SpeedDial（Personal）
SimultaneousRing
DTMFSupport
MessageWaitingAlert
CallWaitingAlertduringanOngoingCallSession
2.2.2VoiceMailSystem
Thereshouldbeavoicemailsystemthatwillbeintegratedwiththeunifiedcommunicationssystemanditshouldprovide500oftheIPPABXwithvoicemailservices,throughappropriatelicensing.Thesystemshouldbescalableto800users,withadditionallicenses,butwithoutchangeofhardware.
∙Graphicalusermanagementwithwebmanagementinterfaceasaminimum
∙Userrecordable/configurableresponses.
∙Abilitytoidentifycallerswholeftvoicemessages.
∙Abilitytoretrievepreviouslyaccessedmessages.
∙Abilitytointegratewithanemailmessagingsysteminfuturewithoutchangeofhardware.
∙Usersmustberequiredtoenterapasswordtoaccesstheirvoicemailbox.
∙Providenotificationthatthelimitshavealmostbeenreachedinregardtothemaximumtotalnumberofminutesofmessagesthancanbestoredinasinglevoicemailbox.
∙Requireasystemadministratorpassword.
∙Abilityforthesystemadministratortoassigndefaultpasswordsforusers,andresetpasswordsforusersthathavebeenlockedoutoftheirmailboxes.
∙Abilitytostampeachnewmessagewithatime/date.
∙Abilitytoaccessvoicemailremotely.
∙Abilitytomodifyownpasswords.
∙Abilitytoeasilytransferacallerdirectlytoaninternalvoicemail.
∙Thevoicemailshouldhavetheabilitytogenerate,storeanddeliveralarmlogsforthesystemenvironment,resources,configurationchanges,andfailedevents.
2.2.3VoiceGateway
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