tqm全面质量管理Word文档格式.docx

tqm全面质量管理Word文档格式.docx

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持续改善：

建立以PDCA回圈为基础的持续改善的管理体系

编辑本段中心思想

1。

高层管理的领导直接参与---全面品质管理，非要由高层管理直接领导不可。

通常需要由总经理亲自领导，由高层人员组成的小组来策划及推动。

传统意义的品质管理可通过授权给品质部门去进行，但全面品质管理则绝不能如此，必须由最高层的管理人员亲自统筹。

任何公司若不能做到此点，大概可以无须推行全面品质管理。

2。

全体员工上下一心、群策群力---这是很关键的一点。

要注意的是”上下一心”并非只是口号，而是必需条件。

这里说”上下一心”，至少包含了三方面的意思：

一是上下各级同事皆充分明了公司的目标、方向和策略；

二是他们充分认同及投入；

三是他们清清楚楚地知道公司能达致目标对他们会有什么好处，即是说，要能把公司的利益与各级员工的利益结合起来。

3。

具有竞争力的成本---这一点是全面品质管理的关键概念。

很多人有这样的一个错觉，以为推行全面品质管理，必是费用惊人，导致成本上升。

其实，绝大部分成功地推行了全面品质管理的企业，都是一方面为全面品质管理作了重大投资，提供更优质的产品或服务。

施乐机构是美国最瞩目的一个成功地推行了全面品质管理的公司，在推行过程中的首六年内，把生产成本降低了20%。

4。

提供高素质且不断改进之产品及服务---一方面要”高质素”，另方面要不断改进，尤其是后者，更是全面质量管理的焦点。

高质素的具体定义，当然要适应市场定位、顾客期望、竞争环境等因素来决定，但关键的一点，就是今天的高质素，并不代表明天仍是高质素，市场竞争的环境千变万化，若不能不断断改进，很快便会被人家追赶上来，或是被抛离得更远。

5。

在客户中建立优质及物有所值的良好声誉---若能做到上述四点，便很有机会达到这个境界。

顾客导向是全面品质管理的中心思想，推行全面品质管理的公司，都必须令全体员工深明此昧。

编辑本段工作程序

美国质量管理学家戴明提出了全面质量管理的基该方法和工作程序，他认为质量管理工作程序包括：

计划（计划）、实施（做）、检查（检查）、处理（行动）四个阶段周而复始运转，简称“PDCA循环”。

计划阶段包括四个步骤：

分析现状，找出质量问题；

分析质量问题，找出影响质量因素；

根据影响因素制定措施，提出改进计划，并预计计划效果；

实施阶段是根据预计目标和措施，有组织的执行和实现质量控制；

检查阶段是对计划执行情况进行检验，

Andfindthedeficiency;

theprocessingphaseincludestwosteps:

summingupthesuccessfulexperienceandfailurelesson,andstandardizedthesuccessfulexperience,andputforwardthepreventionmeasuresoffailure.Theunresolvedproblemsshouldbetransferredtothenextcycle,asthenexttargetinmind.ThecharacteristicsofPDCAcycleis:

accordingtotheorder,byorganizingforce,cycle,continuouscycle;

largeringring.Theenterprisequalitymanagementactivitiesisthebigring,variousdepartmentsanddepartmentsareindependentofthering;

thespiralofqualitymanagementisnottostayinplace,butconstantlysumupandimprove.

EdittheTQMbasicprinciplesofthisparagraph

Economicprinciple:

TQM'

sultimategoalistomeettheneedsofcustomersunderthepremiseofenterprisesshouldbeaddedvalueprincipleofcooperationtomaximizeTQMrequiresenterprisestomaintainclosecooperationofvariousdepartments,allstafftomaintaingoodcooperation,toensurethequalityoftheproductssoastoachievebettereconomicbenefit.Thesystemprinciple:

theenterpriseisasystemcomposedofmanyrelatedlinks,departmentsandelements.Therefore,TQMshouldbeanalyzedsystematicallyandsystematically,andmeasuresshouldbetakentosolvetheproblem

Editthebasiccontentofthisparagraph

Designprocessqualitymanagement

Thequalitymanagementofproductdesignprocessisthefirststepoftotalqualitymanagement,mainlyincludingmarketinvestigation,productdevelopment,productdesign,processpreparation,trialmanufactureandidentification.Themaincontentsare:

accordingtomarketresearch,designanddevelopproductqualityobjectives;

organization,saleanduseofscientificresearch,design,technology,manufacturing,qualitydepartmentsinvolvedindeterminingthesuitabledesignproposal;

ensurethequalityoftechnicaldocuments;

dothestandardizationexaminationwork;

supervisecompliancewiththedesignworktrialprogram.

Manufacturingprocessqualitycontrol

Themanufacturingprocessreferstotheprocessofdirectprocessingoftheproduct.Itisthefoundationofproductqualityformationandthebasiclinkofenterprisequalitymanagement.Thecontentofmanufacturingprocessqualitymanagementistoorganizequalityinspection,toorganizeandpromotecivilizedproduction,toanalyzethequalityoftheorganization,tocontrolthequalitytrends,tocontrolthequalityoftheorganizationalprocesses,andtoestablishthemanagementpoints.

Auxiliaryprocessqualitymanagement

Theauxiliaryprocessreferstotheprocessofprovidingvariousmaterialsandtechnicalconditionstoensurethenormaloperationofthemanufacturingprocess.Itincludesmaterialpurchasing,supply,powerproduction,equipmentmaintenance,toolmanufacture,warehousekeeping,transportationservice,etc..Themaincontentsare:

auxiliaryprocessmanagementimprovequalitymanagementinthesupplyofmaterialsprocurement,theprocurementofqualityassurance,strictinspectionandacceptanceofstoragematerials,qualityandquantity,toprovideallkindsofmaterialsneededforproduction;

organizetheequipmentmaintenancework,maintaingoodtechnicalstatusofequipment;

maketoolmanufactureandsupplyqualitymanagement.

Processqualitymanagement

Theuseprocessistheprocessoftestingtheactualqualityoftheproduct.Itisthecontinuationoftheinternalqualitymanagement,andalsothestartingpointandendpointoftheoverallqualitymanagement.Thebasictaskofusingprocessqualitymanagementistoimproveservicevolume（pre-salesandafter-salesservice）,ensuretheactualuseofproducts,andconstantlyurgeenterprisestostudyandimproveproductquality.Itsmaincontentsareasfollows:

tocarryouttechnicalservices;

todealwiththequalityofexfactoryproducts;

toinvestigatetheeffectsofproductuseanduserrequirements.

Editthebasicrequirementsofthisparagraph

Thewholeprocessofproductqualityrequirements:

thefinalisenterpriseproduction,anditistheguaranteefrommarketresearch,design,manufacturingtosalesoftheentireprocessoftheimplementationofeffectivecontrolandimplementationoftheservice.Alltherequirementsoftheenterprisequalitymanagementfunctionsaredistributedinvariousmanagement,thevariousfunctionaldepartments,sotheTQMrequirementsofenterprisemanagement,thevariousfunctionaldepartmentsresponsibleforqualitymanagementresponsibility,theclassoftheDepartmentstaffinrequirements:

becausetheproductqualityisacomprehensivereflectionofenterprisesinallsectorsandsegmentsandvariousemployeesalltheworkquality,sotheTQMrequirementsfromtheenterprisetopleadership,downtotheclassmanagement,

Evenfront-lineoperatorsshouldbeconcernedaboutthequalityoftheirproductsandparticipateinvariousqualitymanagementactivities.Therequirementsofthemanagementmethod:

thefactorsthataffectthequalityofproductsistheoneofthefactors,bothfactorsoftechnologyandmanagementfactors,bothinternalfactorsandexternalfactors,differentkindsshouldthereforepromotetheTQMenterprise,thepersonandthetime,usingavarietyofCircumstancesaltercases..Managementtechniquesandmethodsforeffectivecontrol.Thesignificanceofimprovingthequalityofproducts:

***tospeeduptheproductionprocessimproveproductdesign*staffmoraleandenhanceawarenessofqualityimprovementofproductscustomerserviceservice***markettoimprovetheacceptabilityoftheloweroperatingcosts**qualityreduceoperatinglossesreducesitemaintenancecostreduceaccidents*range:

thebasicdifferenceofthebasicprincipleofcomprehensivequalitymanagementandtheotheristheconcept,itemphasizesthatinordertoachieverealeconomicbenefits,managementmuststartwiththequalityidentificationofcustomerrequirements,customersatisfactionhasproductsonhishands.Totalqualitymanagementistocoordinatetheactivitiesofpeople,machinesandinformationinordertoachievethisgoal.Themainareasofactivitycanbedescribedusingthefollowingschematicdiagram:

Editthisparagraphtotalqualitymanagementprinciple

1.inthephrase"

qualitycontrol"

（QualityControl）,theword"

quality"

doesnothavethegeneralmeaningof"

best"

inabsolutesense.Qualityreferstotherequirementsthatarebestsuitedtoaparticularcustomer"

.Theserequirementsare:

theactualuseofA.products;

thesellingpriceofB.products.2.inthe"

isaphrase,theword"

control"

representsakindofmanagementmethod,includingfoursteps:

toestablishthequalitystandardofA.;

theimplementationofB.standards;

C.adoptedcorrectivemeasureswhenthedeviationfromthestandardD.toimprovethestandardplanarrangements.3.,thefactorsthataffectproductqualitycanbedividedintotwocategories:

A.technology,i.e.machine,materialandprocess;

B.person,operator,teamleaderandotherpersonnelofthecompany.Ofthesetwofactors,humanfactorsaremuchmoreimportant.4.totalqualitymanagementisanimportantmeansofprovidingexcellentproductdesign,processingmethods,andseriousproductmaintenanceservices,whicharealwaysneededbyqualityproducts.5.,thebasicprincipleofqualitymanagementappliestoanymanufacturingprocess,becauseofthedifferententerprises,industry,scale,theuseofthemethodisslightlydifferent,butthebasicprincipleisstillthesame.Thedifferencebetweenmethodscanbesummarizedasfollows:

inmassproduction,thefocusofqualitymanagementisonproducts,andtheemphasisisoncontrolprocessesinsinglepieceandsmallbatchproduction.6.qualitymanagementrunsthroughallstagesoftheindustrialprocess.Thefirstistosendproductstousers,andinstallandfieldmaintenanceservices.7.toeffectivelycontrolthefactorsthataffectthequalityoftheproduct,itmustbecontrolledatallmajorstagesofproductionorserviceprocess.Thesecontrolsarecalledqualitymanagement（Jobofqualitycontrol）.Accordingtotheirnature,theycanbedividedintofourcategories:

A.,newdesigncontrol,B.materialcontrol,C.productcontrol,D.research.8.,establishingqualitysystemisoneofthemosteffectivemethodsandmeanstocarryoutqualitycontrolwork.9.qualitycostisameanstomeasureandoptimizetotalqualitymanagementactivities.10.intermsoforganization,overallqualitymanagementisthemanagementtoolusedtodelegateauthorityandresponsibilitytoachieveproductquality,whichn