浅谈中西方商务礼仪的差异.docx
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浅谈中西方商务礼仪的差异
2016届毕业论文
江西应用科技学院
毕业论文(设计)
中文题目:
浅谈中西方商务礼仪的差异
外文题目:
ComparisonbetweenChineseandWesternBusinessEtiquette
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摘要
商务礼仪是商务活动中的行为规范,它是一门行为科学,在商务交往中扮演着重要的角色,了解中西方的礼仪及其差异对促进国际间商务交往的顺利进行有着举足轻重的作用。
随着中国在国际交往的角色发生改变,中国的对外交流和合作日益频繁,国际地位越来越明显,国际间的交往,尤其是和西方国家的商务交往就更应该规范化、礼仪化。
本文主要介绍了中西方礼仪在问候,拜访,谈判,等方面表现出的不同的形态,并从文化背景的不同,价值取向的差异,宗教信仰的影响等方面分析了影响中西方商务礼仪差异的因素。
最后得出“和而不同”的态度对待中西方文化差异,将二者合理有效的融合,方能建立适合中国当代社会的礼仪文化体系,达成和谐社会的理想。
摘要:
商务礼仪;差异;商务交往
Abstract
Businessetiquette,abehaviorscience,isthenormsinthebusinessactivities,whichplaysanimportantroleinthebusinesscommunication.UnderstandingChineseandwesternetiquetteandtheirdistinctionsisofgreatimportanceinpromotinginternationalbusinessthechangingrole,Chinaplayedintheinternationalexchanges,Wecommunicateandcooperatefrequentlywithforeigners.ItisthenotablepositionthatmakesushaveamorenormativeandcourteouscriteriaintheinternationalbusinesscommunicationespeciallyinthebusinessactivitieswithpapermainlyintroducesthedifferentformsofChineseandWesternetiquettereflectedingreeting,visiting,negotiationetc,andanalyzedthefactorsthataffectthedifferenceofetiquettebetweenEastandWestOnlyhaveaclearunderstandingoftheculturaldifferencesbetweenChineseandWesternetiquetteandmergethemreasonablyeffectively,canwebuildtheculturalsystemetiquettethatissuitableforChinesecontemporarysociety,andachievetheidealofharmonioussociety
Keywords:
businessetiquette;distinction;businessexchange
Contents
摘要………………........……………………………………………………………...............i
Abstract……………………………………………………………………………..................ii
Introduction………………………………………………………………………..............….1
ChapterOne:
DefinitionandCharacteristicsofBusinessEtiquette………………....….........2
Honestyandtolerance......................................................................................................2
Theprincipleofmoderateequality..................................................................................2
Theprincipleofsincerityandrespect..............................................................................3
Self-confidenceandself-discipline..................................................................................3
ChapterTwo:
ComparisonofBusinessEtiquettebetweenChineseandWesterners...............4
ComparisonofEtiquetteforBusinessGreeting.............................................................4
FormsofAddress........................................................................................................4
Positiontitles...........................................................................................................4
Professionaltitle.........................................................................................................4
NonverbalGreetings...................................................................................................5
ComparisoninEtiquetteforBusinessVisiting................................................................5
ComparisonofEtiquetteforBusinessNegotiation.........................................................6
Comparisonofnegotiationstrategies.........................................................................7
ComparisonofNegotiationdecisions.......................................................................7
ComparisonoftheNegotiationgoal..........................................................................8Conclusion.................................................................................................................................9
WorksCited……………………………………………………….........................................10
Acknowledgment………………………………………………………………....................11
Introduction
Businessetiquetteisacodeofconduct,whichembodiesmutualrespectintheday-to-daybusinessactivities.Itisalsothenormsforpeoplewhoisengagedincommercialactivitiesandbusinesscommunications,inotherwords,howtomasterbasicbusinessactivities,soyoucanmeettherequirementsforbusiness;howtomakeyourselffamiliarwiththenormsanddiscloseyourdignifieddemeanor;howtoavoidtheembarrassingquestionsyouencountered:
suchasdresswrong,diningataloss;howtoeliminateasmallmatter,whichwillhavetheunexpectednegativeimagetotheindividualsorcompanies.OnlyhaveyouknowsomeChineseknowledgeandEnglishetiquettealltheseproblemscanbeeasilysolved.Thereforebusinessetiquettehelpstocreategoodpersonalimageandcorporateimage.
Businessetiquetteismadeupofsignificantlymoreimportantthingsthanjustknowingwhichforktouseatlunchwithaclient.Unfortunately,intheperceptionofothers,thedevilisinthedetails.Peoplemayfeelthatifyoucan'tbetrustednottoembarrassyourselfinbusinessandsocialsituations,youmaylacktheself-controlnecessarytobegoodatwhatyoudo.Etiquetteisaboutpresentingyourselfwiththekindofpolishthatshowsyoucanbetakenseriously.Etiquetteisalsoaboutbeingcomfortablearoundpeople(andmakingthemcomfortablearoundyou)
Peopleareakeyfactorinyourownandyourbusiness'success.Manypotentiallyworthwhileandprofitableallianceshavebeenlostbecauseofanunintentionalbreachofmanners.
DanMcLeod,presidentofPositiveManagementLeadershipPrograms,aunionavoidancecompany,says,"Showmeabosswhotreatshisorheremployeesabrasively,andI'llshowyouanenvironmentripeforlaborproblemsandobviouslypoorcustomersrelations.Disrespectfulanddiscourteoustreatmentofemployeesispassedalongfromthetop."(DanMcLeod:
2008)Whichstronglyemphasizetheimportanceofcourtesy,therefore,it’snecessarytoknowetiquette,especiallythebusinessetiquette.
ChapterOneTheDefinitionandCharacteristicsofBusinessEtiquette
Asregionalandhistoricalreasons,understandingsofpeoplefromdifferentregionsandethnicvaries,asthedevelopmentofwholeworld.Chinesepeoplehaveattachedgreatimportancetotheforeigners,especiallythewesterners,tradingbetweenthetworegionsisbecomingmoreandmorefrequent,establishinggoodrelationswithwesternpeopleisofgreatimportance,therefore,knowingthebusinessetiquetteisessential.AsChina'sreformandopeningupthepaceaccelerated,people’slivingandworkinginforeignexchangesincreased.Understandingthecontentofforeign-relatedritualsandrequirements,andmasteringtheskillsofcontactswithforeignersisparticularlyimportant.Inthebusinessoccasions,howtomakebusinessetiquetteeffectcompletelyandhowtocreatethebestinterpersonalrelationshipsiscloselyrelatedtotheprinciplesofbusinessetiquette,whichcanbeconcludedintofouraspects:
honestyandtolerance
Honestystressestheprincipleofcredibility,Confucius,agreatphilosopher,madethestatement:
peoplecan’tlivewithoutcredit,ifyouaffiliatewithyourfriends,honestyshouldbelaidinthefirstplace;Whichalsoemphasizetheprincipleofkeepingpromises.TrustworthinessisthevirtueoftheChinesenation,inparticular,itisnecessarytostresspunctuality,andpeopleshouldnotdelaywhentheygotothefixedappointments,meetings,talksandconferences,etc.Oneshouldnotmakepromisesoeasily,unlessyouarereallysureaboutit,orelseyouwouldendwithabadimageofdishonest,especiallyinthebusinessactivity,honestyisofgreatimportance.Toleranceisagreathumanthinking,theideaoftoleranceisamagicweapontocreateaharmoniousinterpersonalrelationshipininterpersonalexchanges.Tolerateothers,understandothersanddonotalwayspursueperfection.Forafamoussayinggoes:
failureisthemotherofsuccess.Allinall,ifyouconsiderthingsfromothers’position,Ithinkyouhavefoundthebestwaytowinfriends,towinbusinessguests.Theprincipleofmoderateequality
Inthesocialfield,ritualbehaviorisalwaysexpressedasthetwosides,forinstance,ifyoutreatyourbusinessguestssincerelyandthoughtfully,otherswouldshowtheidenticalcourteousrespondtoyourhospitality,andtheywouldbecomethepotentialregularcustomers.Ifyouperformedimpatientlyandhasty,thereisnodoubtthatyouwouldgetthesameresponse.Thepurposesofthisprotocolmustemphasizetheprincipleofequality,equalexchangesbetweenthetwoparts,forequalityisthefoundationtoestablishemotionwithotherpeople.Ifyouwanttomaintainagoodinterpersonalrelationshipwithyourbusinesspartnersoryourcustomers,youshouldlocatemodestyinthefirstplace,becauseitistheessentialwaytomakemorefriends.Moderateprinciplerequiresustomeasurethecriteriaofetiquette,inaccordancewithspecificcircumstance,specificsituationandtheexerciseofthecorrespondingritual.Forinstance,whendoingbusinesswithsomepeoplebothwarmandurbanearerequired,onecannotberudeandfrivolous,livelyandmodest,butlethargicandsophisticated.
Theprincipleofsincerityandrespect
Socrateshadmadeaveryfamousstatement:
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“theremustnotbeagifttoafriend,youhavetocontributetoyoursincerelove,learninghowtouselegitimatemeanstowinaperson’sheart.”(VoiceofEnglish,2005)Whichtellsusthatifyoucontactwiththepeople,sincererespectfortheritualistheprimaryprinciple.Onlyyoutreatotherssincerelyandcourteously,canyoucreateaharmonioushappyrelations,forgoodfaithandrespectarecomplementarytoeachother.Sincerityisapracticalandrealisticapproachtocommunicatewithotherpeople,especiallyinthebusinessactivities,itcanbedirectlyreflecte