Internet access service specification Trial互联网接入服务规范试行Word格式文档下载.docx

Internet access service specification Trial互联网接入服务规范试行Word格式文档下载.docx

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Draftreadsasfollows

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Internetaccessservicespecification（Trial）&

TelecomoperatorsprovideInternetaccesstothepublicservice,shallcomplywiththespecificationsrequiredbythecommunicationqualityofserviceindicatorsandqualityindicators.

ThisspecificationappliestotelecomoperatorsandusersoftheserviceagreementsignedbetweentheconventionsofInternetaccessservices,amongwhichInternetdial-upaccessservicesshallcomplywithnormsoftelecommunicationsservices&

Appendix3.1“dial-upInternetaccessbusinessservicestandards.“

First,theservicequalityindicators

Thefirstpre-acceptanceperiod

Average≤2workingdays,foramaximumoffiveworkingdays.

Timereferstotheuseracceptingpre-registration,telecomoperatorsnetworkresourcesconfirmwhetheruserscanopenthebusinessresponsetimerequired.

Thesecondbusinessopened,timeshift

Donothavethelineconditions,butcanbelineconstructionofsituations:

Town:

average≤10daysandamaximumof16days,

Rural:

mean≤15daysandamaximumof20workingdays.

Foralreadyhavelineconditions,average≤5workingdaysandamaximumofsevenworkingdays（regardlessofurbanandrural）.

Businessopened,timeshiftmeanstheusersandtelecommunicationsoperatorssignedagreementbusinessopenedorremovedfromthemachinetothebusinessopenedforthetimerequiredindoesnothavethelineconditions,anddonothavetheconstructionconditions,shouldbeThefirstpre-acceptancewithinthetimelimitsspecifieduserinstructions.

Articlebarrierrepairtime

average≤24hoursandamaximumof48hours,

mean≤36hoursupto72hours.

Barrierstoself-repairtimereferstothetimewhentheusermadebarrierstodisclosure,totroubleshootingortakeotherwaytorestorenormalcommunicationusersthetimerequired.

Thisspecificationdoesnotcontaintheuser’sownobstaclesreferredorself-maintenanceofaccesslinesandequipmentfailures.

Articletimeservicechanges

Average≤12hoursupto24hours.

Servicetimereferstotheuserhandlerenamedchange,transfer,suspend,resume,stop,etc.ServiceChangeprojectsforcompletionfromthecounterornetworkregistrationandsettlementofaccountsfromthetimetotheactualtimeneededtocompletethechange.ResourcesneededforconfirmationTheservicechanges,itstimecfArticleIIofthisspecification,“businessopeningtime.”

Articlecustomerserviceresponsetime

Customerservicecenterresponsetimeupto15seconds.Artificialserviceresponsetimeupto15seconds.Artificialresponserate&

=85%.

CustomerServicereferstotheuserresponsetimeafterdialing,theringbacktoneheardfromsince,totheoperator（includingcomputeroperator）responsetimerequired.Artificialserviceresponsetimemeanstheuserselectsartificialservice,toartificialattendantthetimerequiredforartificialserviceresponseratereferstotheuserintheaccesscustomerservicecenter,artificialattendantactuallygetservedandtheuserselectstheratioofthetotalnumberofhumanservices.

ArticleVIobligationtoprotectuserinformation

Telecomoperatorsshouldfollowthelawandrelevantregulationsontheprovisionofservicesduringthecollection,usetheuser’spersonalinformationstrictlyconfidentialandshallnotdisclose,alteredordestroyed,cannotbesoldorprovidedtoothersillegally.

ArticlesubsistInternetaccessserviceagreementperiod

Internetaccessserviceagreements（includingpaperandelectronic）survivingtimelimitofatleastfivemonths.

InternetaccessserviceagreementsubsistingtimemeasuredfromtheterminationoftheServiceAgreement（ServiceAgreementexpiresortheuserandthetelecommunicationsbusinessoperatorsmutuallyagreedtoterminatethecontract）fromthetime,telecomoperatorsneedtocontinuetosavethetimeoftheagreement.

InternetaccessElectronicServiceAgreementmeansthetelecomoperatorsandusersthroughSMS,customerservicephone,theInternetandotherformsofagreementorchangecustombusinessrelationship.

ArticleVIIIoftheoriginaldatasavedtimebilling

Telecomoperatorsshouldbebasedontheneedsofusers,freeofchargetouserswithadetailedlistoffees（includingpre-paidservices）query.Chargingtimeoriginaldatasavedatleast5months.

ArticleIXInternetend-usermanuals/instructionsforuse

TelecomoperatorstoprovideInternetaccessterminals,shouldalsoprovidepaperorelectronicmediaorusermanualinstructions,includingatleastconfiguration,usage,faultself-diagnosisroutinemethods.

Articlewirelessaccessnetworkcoverageandroamingrange

UsingwirelessaccesstoprovideInternetaccessservicestelecomoperators,shouldbemadepublicitswirelessnetworkcoverageandroamingrange,andtimelyupdates.

ArticleXIreminderservice

Telecomoperatorsshouldprovidepackagestotheamountofwarning,excessivereminders,expirationremindersreminderservice.

UserwarningreferstotheamountofInternetaccessserviceswithinthepackageclosetotheactualusageoflimitededitionpackagebefore,viaSMS,voice,Internet,etc.,toalerttheusertothebillingcyclebusinessvolumehasbeenused,thepackagelimitsandotherinformation.

Packageexcessremindreferstotheactualusagereachespackageslimitpromptlynotifytheuserandinformbeyondthepackageoutsidethecontinueduseoftheservicefeesandchargesquery.

Packagemeansthepackageexpirationreminderbeforetheexpiryofareasonableperiodoftimeinadvancetoremindtheuserthecurrentpackageexpirationdate,andtoinformtheuserpackageterminationorcontinuationofservicesaftertheexpirationoftheway,andthecorrespondingcharges.

Second,thecommunicationqualityindex

ArticleXIIwiredaccessconnectionestablishmentsuccessrate

Wiredaccessconnectionestablishmentsuccessrate&

=98%.

Wiredaccessconnectionestablishmentsuccessratereferstotheuseraccount,thepasswordiscorrect,underthepremiseaccessserverconnectedtothenumberofapplicationstoestablishaconnectionwiththeusertheratioofthetotalnumber.

ArticleXIIIwiredaccessuseraccessauthenticationAverageresponsetime

Wiredaccessuseraccessauthenticationaverageresponsetime≤8seconds,andamaximumof11seconds.

Wiredaccessuseraccessauthenticationaverageresponsetimereferstotheuserrequestingtheestablishmentofanetworkconnection,fromauserIDandpasswordfromyousubmit,totheaccessserverforauthenticationandreturnstheresponsetimeaverageended.

ArticleXIVspeedwiredaccess

Wiredaverageaccessrateshouldreach90%ofthecontractedrate.

Cableaccessratereferstotheaccessserverfromtheuserterminal（BRAS）betweentheaccessrate.

ArticleXVradioaccessnetworkcanaccessrate

Thecoverageoftheradioaccessnetworkwithinthe90%position,99%ofthetime,within20seconds,thewirelessterminalmayaccessthenetwork.

ArticleXVIwirelessaccessconnectionisestablished,thesuccessrate

Wirelessaccessconnectionisestablished,thesuccessrateof&

=95%.

Wirelessaccessconnectionisestablished,thesuccessratereferstothewirelessterminalinitiatesapacketdataconnectionestablishmentrequestandsuccessfullyestablishaconnectionwiththewirelessterminalinitiatesanumberofpacketdataconnectionisestablished,theratioofthetotalnumberofrequests.

ArticleXVIIwirelessaccessuseraccessauthenticationAverageresponsetime

Wirelessaccessuseraccessauthenticationaverageresponsetime≤8secondsandamaximumof11seconds.

Wirelessaccessuseraccessauthenticationaverageresponsetimemeasuredfromtheenduserstosubmitdataconnectionestablishmentrequest,thereturnconnectiontothenetworkresponsetimeaverageended.

ArticleXVIIIwirelessaccessinterruptrate

Wirelessaccessinterruptrate≤5%.

WirelessInternetaccessinterruptratereferstothebusinessofbusinessinterruptionoccursduringtheprobabilitythatthenumberofInternetaccessconnectionisinterruptedandtheuserusestheratioofthetotalnumberofInternetbusinesses.Withinthemeaningofthisspecificationisintheterminalinterruptnormaldatatransferprocessduetelecomoperatorsaccessnetworkcausesdisconnected.

ArticleXIXInternetaccessbillingerrorrate

Internetaccessbillingerrorrate≤10-4.

BillingerrorrateInternetaccessbytheInternetaccessdevicehaschargingchargingrelatederrorprobability,usingthefollowingformula:

Erroneousbillingbillingerrorrate=numberofrecords/Totalnumberofbillingrecords.（Compile:

freedownloadfullYong