管理学40697Word文档格式.docx

管理学40697Word文档格式.docx

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Classification:

Conceptual

2）Organizationalcitizenshipbehaviorisdiscretionarybehaviorthatisnotpartofanemployee'

sformaljobrequirements.

TRUE

373

3）Thecognitivecomponentofanattitudereferstothebeliefs,opinions,knowledge,orinformationheldbyaperson.

374

AttitudesandJobPerformance

2

4）Researchindicatesthatsatisfiedemployeeshavelowerlevelsofturnoverwhiledissatisfiedemployeeshavehigherlevelsofturnover.

376

5）Employeeswithahighlevelofjobinvolvementstronglyidentifywithandreallycareaboutthekindofworktheydo.

377

6）Perceivedorganizationalsupportisthedegreetowhichanemployeeidentifieswithaparticularorganizationanditsgoals.

7）Lowlevelsofperceivedorganizationalsupportleadtolowerturnover.

8）Cognitivedissonanceisanyincompatibilityorinconsistencybetweenattitudesorbetweenbehaviorandattitudes.

379

9）ThereisenoughevidencetosupportthevalidityoftheMyers-BriggsTypeIndicatorasameasureofpersonality.

382

Personality

3

10）Extraversionisthedegreetowhichsomeoneissociable,talkative,assertive,andcomfortableinrelationshipswithothers.

11）IntheBigFiveModel,emotionalsecuritywasfoundtobepositivelyrelatedtojobperformance.

Moderate

12）ApersonwhoratesasbeinghighinMachiavellianismwouldaccomplishataskregardlessofwhatittakes.

383

13）Individualswithlowself-esteemaremoresusceptibletoexternalinfluencethanarepeoplewithhighself-esteem.

14）Highself-monitorscan'

tadjusttheirbehaviorandthere'

shighbehavioralconsistencybetweenwhotheyareandwhattheydo.

15）Consensusreferstowhetheranindividualdisplaysdifferentbehaviorsindifferentsituations.

388

4

16）Whenwemakejudgmentsaboutthebehaviorofotherpeople,wetendtounderestimatetheinfluenceofexternalfactorsandtooverestimatetheinfluenceofinternalfactors.Thistendencyiscalledtheself-servingbias.

389

Perceptions

17）Ifamanagerthinksthatallattractiveemployeesarealsoproductiveemployees,themanageriscommittinganerrorbasedonahaloeffect.

18）Operantbehaviorisreflexiveorunlearnedbehavior.

390

Learning

5

19）Theinfluencethatmodelshaveonanindividualispartiallydeterminedbyattentionalprocesses.

391

20）Bothpositiveandnegativereinforcementresultinlearning.

392

21）Individualbehaviorinorganizationsinlcudes________.

A）strategies,norms,androles

B）attitudes,learning,andmotivation

C）structure,culture,andteambuilding

D）policiesandprocedures

B

372

22）Whichofthefollowingisassociatedwiththestudyofindividuals?

A）norms

B）roles

C）teambuilding

D）perception

D

23）Thestudyofgroupbehaviorincludesthestudyof________.

A）perception,motivation,andlearning

B）attitudesandpersonality

C）norms,roles,andleadership

D）organizationstructure,andculture

C

24）Whichofthefollowingistruefororganizationalcitizenshipbehavior（OCB）?

A）OCBisaperformancemeasureofefficiency.

B）TherequirementsofOCBarespelledoutinemployeejobprofiles.

C）OCBstudiesthebehaviorleadingtopermanentwithdrawalfromanorganization.

D）OCBisdiscretionarybehaviorwhichpromotestheeffectivefunctioningoftheorganization.

25）________isaperformancemeasureofboththeefficiencyandeffectivenessofemployees.

A）Employeeproductivity

B）Organizationalcitizenshipbehavior

C）Jobsatisfaction

D）Turnover

A

26）________isdefinedasthefailuretoreporttowork.

A）Turnover

B）Tardiness

C）Absenteeism

D）Negligence

27）Thethreecomponentsthatmakeupanattitudeare________components.

A）cognitive,affective,andbehavioral

B）active,behavioral,andadjustable

C）emotional,creative,andenvironmental

D）intentional,reactive,andadjustable

28）Thecomponentofattitudethatincludesbeliefsandopinionsisthe________component.

A）cognitive

B）behavioral

C）affective

D）practical

29）Whichcomponentofattitudeisreflectedinthesentence"

Thisisthebestwaytoreachtheplace"

?

C）emotive

D）affective

30）The________componentofattitudeisbasedonemotions.

31）Inthestatement,"

Thehighwayisverybusyat5p.m.,andisscarytodriveon,soI'

llwaituntil7p.m.togohome,"

theword"

scary"

representswhichcomponentofanattitude?

C）practical

AACSB:

AnalyticSkills

Application

32）Whensomeonechoosestoactinacertainway,sheisdemonstratingthe________componentofherattitude.

D）practices

33）Inthestatement,"

Thehighwayisverybusyat5p.m.andisscarytodriveon,soI'

thephrase,"

soI'

34）Whichofthefollowingistrueforsatisfiedemployeeswithhighorganizationalcommitment?

A）lowerratesofturnoverandabsenteeism

B）higherratesofvoluntaryturnover

C）higherratesofcognitivedissonance

D）significantlyhigherpaylevels

35）Thedegreetowhichanemployeeidentifieswithhisorherjoboractivelyparticipatesinitreferstotheemployee'

s________.

A）jobinvolvement

B）organizationalcommitment

C）globalcommitment

D）jobsatisfaction

36）Thedegreetowhichanemployeeidentifieswithaparticularorganizationanditsgoalsandwishestomaintainmembershipintheorganizationistheemployee'

D）organizationalcitizenship

AttitudesandJobPe