高二职高上英语教案unit4文档Word文档下载推荐.docx
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Studentswillmastersomeusefulwordsandexpressionsinthelisteningmaterial.
课外作业
Copyandrecitethenewwordsandexpressions;
Finishsomeexercisesinthelearningplan.
授课主要内容或板书设计
Unit4ListeningandSpeakingA
1.waitinline排队等候
2.breakdown坏了，出了故障
3.explainsth.tosb.给某人解释某事
4.soundasif听起来好象
5.apologizetosb.forsth.因某事向某人道歉
6.keepstopping不断停下
7.beunhappywithsth.对。
。
不愉快
8.haveproblemswithsth.在。
方面有问题
9.cutout停止
10.runproperly正确运转
11.complaintosb.aboutsth.
complaintosb.that…
complainthat…
12．表示“做某事遇到/有困难”的句型有:
havetroubledoing/havetroublewithsth.
havedifficultydoing/havedifficultywithsth.
haveahardtimedoing/haveahardtimewithsth.
教学步骤
教学内容
教学方法及双边活动
Step1
Step2
Step3
Warmup
1）Freetalk:
Letstudentstalkaboutthepictures.
2）Letstudentsreadtheproblemsthentrytochoosethecorrectpictureforeachproblem.
3）Pairwork
Createshortconversationsabouttheproblemslistedaboveandrole-playwiththeirpartner.
ListeningandSpeakingA
1）Studentswilllistentothetapeforthefirsttime;
trytocirclecorrectanswerinPart1.
2）Listenagainandunderlinethecomplaintsintheconversation.
3）Teacherwillexplainsomeusefullanguagepointsinthedialogue,thenmakestudentsreadthedialogueinroles.
4）Sumup:
Askstudentstosumupsomeusefulexpressionsonmakingacomplaint,acceptingacomplaint,delayingacomplaint,rejectingacomplaint.
Encouragestudentstogivemoresentences.
5）Drills:
StudentswillfinishtheexercisesinPart3,accordingtotheexample.
6）Roleplay:
Studentswillworkingroups.Usetheexpressionstheyhavelearnedtomakeadialogue,accordingtothesituation:
AmyhadproblemswithherscannersoshemadeacalltotheCustomer.
Teacherwillgiveanexampleifnecessary,thenletsomestudentsrole-playit.
Homework
ListeningandSpeakingB
（3）Studentswilllearntocatchkeyinformationinthelisteningmaterial;
（4）Studentswillmastersomeusefulwordsandexpressions;
（3）Studentswillknowsomethingabouthowtocopewiththeoralcomplaints.
Studentsshouldmastersomeusefulwordsandexpressions:
cash,exchange,merchandisecoupon,refund,balance,giveback,besatisfiedwith,beusedas….
Studentswillmakeadialogueabouthowtocopewiththecomplaints.
Step3
Step4
Step5
Step6
Review
Reviewsomeusefulwordsandexpressionsinlastclass.
waitinline排队等候
breakdown坏了，出了故障
explainsth.tosb.给某人解释某事
soundasif听起来好象
apologizetosb.forsth.因某事向某人道歉
keepstopping不断停下
beunhappywithsth.对。
haveproblemswithsth.在。
cutout停止
runproperly正确运转
complaintosb.aboutsth.
表示“做某事遇到/有困难”的句型
NewwordsLearning
LetstudentsmatchthewordsontheleftwiththeChinesemeaningontheright.
Cash现金
Exchange调换
Merchandisecoupon商品券
Refund退款
Balance余额,欠款
1）Listentothetape,trytomasterthemainidea,andthenfinishPart6
2）Listenagainandtrytocatchsomekeysentences,thenfinishPart7
3）Teacherwillexplainsomedifficultlanguagepointsinthedialogue.
Discussion
Supposeyouareashopassistantatadepartmentstore.Whenfacinganangrycustomer,whatshouldyoudo?
Aladyiscomplainingaboutanewlyboughtcoatshedoesn’tlike.Howtocopewiththesituation?
Role-play
LetstudentscompletetheconversationinPart10thenrole-playitwiththeirpartner.
Unit4ListeningandSpeakingB
1.solvethecomplaint解决投诉
2.giveback交还
3.beusedas被用作
4.merchandisecoupon商品券
5.beequalto等同于
6.besatisfiedwith对。
感到满意
7.complainaboutanewlyboughtcoat投诉一件刚买的外套
8.copewiththesituation处理这情况
9.exchangesth.Forsth.拿。
与。
交换
10.somethingwrongwith出了毛病，有故障
11.change…for…用。
换来。
change…into…把。
变成。
ReadingandWriting
（1）Studentswillknowsomethingabouthowtovoicetheircomplaints.
（2）Studentswillmastersomeusefulwordsandexpressionsinthetext;
（3）Studentswillknowhowtowriteanadjustmentletter.
Studentswillhaveagoodunderstandingofthetextandmastersomeusefulwordsandexpressions:
voiceone’scomplaints,withtheintentionofdoing,either…or…,remove…from…,lookinto…,lookforwardto……
Studentscanwriteanadjustmentletter.
WritetheadjustmentletterinPart6
Finishsomeexercisesintheworkbook.
Step5
Reviewsomeusefulexpressionsinlastclass
solvethecomplaint解决投诉
giveback交还
beusedas被用作
merchandisecoupon商品券
beequalto等同于
besatisfiedwith对。
complainaboutanewlyboughtcoat投诉一件刚买的外套
copewiththesituation处理这情况
exchangesth.Forsth.拿。
somethingwrongwith出了毛病，有故障
change…for…用。
Leadin
Letstudentstalkabouthowmanywaysdotheyknowtovoicetheircomplaints,whatarethey?
While-reading
1）Skimming
Studentswilllistentothetape,trytomasterthemainideaandanswerthequestionsinPart2.
2）Scanning
Studentswillreadthetextbythemselves,trytounderlinesomeusefulwordsandexpressionsandguesstheirmeanings,thenfinishtheexercisesinPart3.
Post-reading
1）Teacherwillexplainsomeusefulwordsandexpressionsinthetext;
2）Pairwork:
LetstudentsdiscussionPart4withtheirpartners.Trytoreviewthetexttofindoutfourstages:
background,problem,solution,andclosing.
Writing
1）StudentswillreadthesentencesinPart5thenmatchthesentenceswiththeirfunctionslisted.
2）Sumup
Studentswillsumupsomeimportantpointswhenwritinganadjustmentletteraccordingtothetips.
3）Drills
LetstudentscompletetheadjustmentletterforMr.Watt.Givesomehelpifnecessary.
Unit4ReadingandWriting
1.voiceyourcomplaints表达你的投诉
2.aletterofcomplaint一封投诉信
3.muchtomyregret深感遗憾
4.regrettodo对要做的事遗憾（未做）
regretdoing对做过的事遗憾（已做）
regrethavingdonesth.对已发生的事感到遗憾
5.withtheintentionofdoing打算，意图
6.remove…from…把。
从。
清除
7.beunabletodo不能
8.I’sone’sdutytodosth.做某事是某人的职责
9.undersuchasituation.在这样的情况下
10.either…or…要么。
要么。
11.lookinto调查
12.loolforwardto期望
13.turnadeafearto假装没听到
RealLifeSkillsandFurtherReading
common
1）Studentswillmasterafax.
2）StudentswillknowhowtofillouttheCustomerComplaintRecord.
3）Studentswillknowsomestepstohandlecustomercomplaints.
StudentswillknowhowtohandlecustomercomplaintsandfillouttheCustomerComplaintRecord.
Studentswillknowhowtocopewiththecomplaintsinthereallife
Finishtheexercisesinthelearningplan
RealLifeSkills
1）MakestudentsreadthefaxJaygot,thentrytotickwhatisprobablyhappening.
2）LetstudentsdiscussPart2.TheyarepossibeexcusesandexplanationsJaycanprovidetoPeter.Decidewhethertheyareappropriate.
3）StudentswillworkinpairsandcompletePart3.LetthembrainstormsomepossibleresponsesforJay.
4）Helpstudentsfilloutthecustomercomplaintrecord.
FurtherReading
Studentsreadthetextquickly,trytofindsomeusefulwordsandexpressionsandguesstheirmeanings.
Studentsreadthetextagainandtrytofindsometipsonhowtohandlecustomercomplaints.
3）Teacherwillexplainsomeusefullanguagepoints
4）Discussion
Studentswilldiscussingroupsandgivesomebriefsuggestionsonhowtohandlecustomercomplaints
Unit4RealLifeSkillsandFurtherReading
1.getafax拿到一份传真
2.receiveourlatestorder收到我们最近的订单
3.ascratcheddrawer一个被刮坏的抽屉
4.insteadof代替，而不是
5.besure确信
6.costusmoney花费我们的钱
7.rightaway立刻，马上
8.requiresb.Todo要求某人做某事
9.complainaboutsth.对。
抱怨
10.Thereisnoexcuse没有任何借口
11.takeaction采取行动
12.haveaproblemwith/haveproblemswith。
方面有问题或困难/在某方面有问题
haveaproblemdoing做。
不容易，做。
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