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PartIIReadingComprehension(SkimmingandScanning)(15minutes)
Inthispart,youwillhave15minutestogooverthepassagequicklyandanswerthequestionsonAnswerSheet1.Forquestions1-7,choosethebestanswerfromthefourchoicesmarkedA),B),C)andD).Forquestions8-10,completethesentenceswiththeinformationgiveninthepassage.
HowDoYouSeeDiversity?
Asamanager,Tiffanyisresponsibleforinterviewingapplicantsforsomeofthepositionswithhercompany.Duringoneinterview,shenoticedthatthecandidatenevermadedirecteyecontact.Shewaspuzzledandsomewhatdisappointedbecauseshelikedtheindividualotherwise.
Hehadaperfectresumeandgavegoodresponsestoherquestions,butthefactthatheneverlookedherintheeyesaid“untrustworthy,”soshedecidedtoofferthejobtohersecondchoice.
“Itwasn’tuntilIattendedadiversityworkshopthatIrealizedthepersonwepassedoverwastheperfectperson,”Tiffanyconfesses.Whatshehadn’tknownatthetimeoftheinterviewwasthatthecandidate’s“different”behaviorwassimplyaculturalmisunderstanding.HewasanAsian-Americanraisedinahouseholdwhererespectforthoseinauthoritywasshownbyaverting(避开)youreyes.
“Iwasjustthrownoffbythelackofyecontact;
notrealizingitwascultural,”Tiffanysays.“Imissedout,butwillnotmissthatopportunityagain.”
Manyofushavehadsimilarencounterswithbehaviorsweperceiveasdifferent.Astheworldbecomessmallerandourworkplacesmorediverse,itisbecomingessentialtoexpandourunder-standingofothersandtoreexaminesomeofourfalseassumptions.
HireAdvantage
Atatimewhenhiringqualifiedpeopleisbecomingmoredifficult,employerswhocaneliminateinvalidbiases(偏爱)fromtheprocesshaveadistinctadvantage.Mycompany,MindsetsLLC,helpsorganizationsandindividualsseetheirownblindspots.Arealestaterecruiterweworkedwithillustratesthepositivedifferencesuchtrainingcanmake.
“DuringmyMindsetscoachingsession,Iwastaughthowtorecruitadiversifiedworkforce.Irecruitedpeoplefromdifferentculturesandskillsets.Theagentswereabletoutilizetheirfullpotentialandexperiencestobuildupthecompany.Whentherealestatemarketbegantochange,itwasbecausewehadadiverseagentpoolthatwewereabletostayintherealestatemarketmuchlongerthanothersinthesameprofession.”
BlindedbyGender
Daleisanaccountexecutivewhoattendedoneofmyworkshopsonsupervisingadiverseworkforce.“Throughoneofthesessions,Idiscoveredmypersonalbias,”herecalls.“IlearnedIhadnotbeenlookingatapersonasawholeperson,andbeingopentodifferences.”Inhiscase,theblindnesswasnotaboutculturebutrathergender.
“Ihadamanagementpositionopeninmydepartment;
andthetwofinalistswereamanandawoman.HadInotattendedthisworkshop,Iwouldhaveautomaticallyassumedthemanwasthebestcandidatebecausethepositionrequiredquiteabitofextensivetravel.Myreasoningwouldhavebeenthateventhoughbothcandidatesweregreatandcouldhavebeensuccessfulintheposition,Iassumedthewomanwouldhavewantedtobehomewithherchildrenandnottravel.”Dale’sassumptionsareanotherexampleofthewell-intentionedbutincorrectthinkingthatlimitsanorganization’sabilitytotapintothefullpotentialofadiverseworkforce.
“Ilearnedfromtheclassthatinsteadofimposingmygenderbiasesintothesituation,Ineededtopresentthefullrangeofduties,responsibilitiesandexpectationstoallcandidatesandallowthemtomakeaninformeddecision.”Dalecreditstheworkshop,“becauseithelpedmemakedecisionsbasedonfairness.”
YearoftheKnow-It-All
Dougisanothersupervisorwhoattendedoneofmyworkshops.Herecallsamajorlessonlearnedfromhisownemployee.
“OneofmymostembarrassingmomentswaswhenIhadaChinese-AmericanemployeeputinarequesttotaketimeofftocelebrateChineseNewYear.Inmyignorance,Iassumedhehadhisdateswrong,asthefirstofJanuaryhadjustpassed.WhenIadvisedhimofthis,Igavehimalongtalking-toaboutturninginrequestsearlywiththeproperdates.
“Hepatientlywaited,thenwhenIwasdone,hesaidhewouldlikeChineseNewYeardidnotbeginJanuaryfirst,andthatChineseNewYear,whichistiedtothelunarcycle,isoneofthemostcelebratedholidaysontheChinesecalendar.Needlesstosay,Ifeltveryembarrassedinassuminghehadhisdatesmixedup.ButIlearnedagreatdealaboutassumptions,andthatthetimingofholidaysvariesconsiderablyfromculturetoculture.
“AttendingthediversityworkshophelpedmerealizehowmuchIcouldlearnbysimplyaskingquestionsandcreatingdialogueswithmyemployees,ratherthanmakingassumptionsandtryingtobeaknow-it-all,”Dougadmits.“ThebiggestthingItookawayfromtheworkshopislearninghowtobemore‘inclusive’todifferences.”
AbetterBottomLine
Anopenmindaboutdiversitynotonlyimprovesorganizationsinternally,itisprofitableaswell.Thesecommentsfromacustomerservicerepresentativeshowhowaninclusiveattitudecanimprovesales.”MostofmycustomersspeakEnglishasasecondlanguage.Oneofthebestthingsmycompanyhasdoneistocontractwithalanguageservicethatofferstranslationsoverthephone.Itwasn’tuntilmybossreceivedMindsets’trainingthatshewasabletounderstandhowimportantinclusivenesswastocustomerservice.Asresult,ourcustomerbasehasincreased.”
Oncewestarttoseepeopleasindividuals.anddiscardthestereotypes,wecanmovepositivelytowardinclusivenessforeveryone.Diversityisaboutcomingtogetherandtakingadvantageofourdifferencesandsimilarities.Itisaboutbuildingbettercommunitiesandorganizationsthatenhanceusasindividualsandreinforceoursharedhumanity.
Whenwebegintoquestionourassumptionsandchallengewhatwethinkwehavelearnedfromourpast,fromthemedia,peers,family,friends,etc,webegintorealizethatsomeofourconclusionsareflawed(有缺陷的)orcontrarytoourfundamentalvalues.Weneedtotrainour-selvestothinkdifferently,shiftourmindsetsandrealizethatdiversityopensdoorsforallofus,creatingopportunitiesinorganizationsandcommunitiesthatbenefiteveryone.
1.WhatbotheredTiffanyduringaninterviewwithhercandidate?
A)Hejustwouldn’tlookherintheeye.
B)Hewasslowinansweringherquestions.
C)Hisanswerstosomeofherquestionswereirrelevant.
D)Hisanswerstosomeofherquestionswereirrelevant.
2.Tiffany’smisjudgmentaboutthecandidatestemmedfrom
.
A)Racialstereotypes.
B)Invalidpersonalbias
C)Racialstereotypes.D)Emphasisonphysicalappearance
3.Whatisbecomingessentialinthecourseofeconomicglobalizationaccordingtotheauthor?
A)Hiringqualifiedtechnicalandmanagementpersonnel.
B)Increasingunderstandingofpeopleofothercultures.
C)Constantlyupdatingknowledgeandequipment.
D)Expandingdomesticandinternationalmarkets.
4.WhatkindoforganizationisMindsetsLLC?
A)Arealestateagency.B)Apersonneltrainingcompany.
C)Aculturalexchangeorganization.D)Ahi-techcompany
5.Afteroneoftheworkshops,accountexecutiveDalerealizedthat
A)Hehadhiredthewrongperson.
B)Hecouldhavedonemoreforhiscompany.
C)Hehadnotmanagedhisworkforcewell.
D)Hemustgetridofhisgenderbias
6.WhatdidDalethinkofMindsetsLLC’sworkshop?
A)Itwaswell-intentionedbutpoorlyconducted.
B)Ittappedintotheexecutives’fullpotential.
C)Ithelpedhimmakefairdecisions.
D)Itmetparticipants’diverseneeds.
7.HowdidDoug,asupervisor,respondtoaChinese-Americanemployee’srequestforleave?
A)Hetoldhimtogetthedatesright.
C)Heflatlyturneditdown
B)Hedemandedanexplanation.
D)Hereadilyapprovedit.
8.Dougfeltwhenherealizedthathisassumptionwaswrong.
9.AfterattendingMindsets’workshops,theparticipantscametoknowtheimportanceoftotheirbusiness.
10.Whenweviewpeopleasindividualsandgetridofstereotypes,wecanachievediversityandbenefitfromthebetweenus.
PartIIIListeningComprehension(35Minutes)
SectionA
Inthissection,youwillhear8shortconversationsand2longconversations.Attheendofeachconversation,oneormorequestionswillbeaskedaboutwhatwassaid.Boththeconversationandthequestionswillbespokenonlyonce.Aftereachquestiontherewillbeapause.Duringthepause,youmustreadthefourchoicesmarkedA),B),C)andD),anddecidewhichisthebestanswer.ThenmarkthecorrespondingletteronAnswersheet2withasinglelinethroughthecentre.
11.A)Sheexpectedmorepeopleatherparty.B)Sheenjoysentertainingsmallchildren.
C)ShethrewasurprisepartyforherfriendD)Shehasalwaysenjoyedgreatpopularity.
12.A)Theyarenotusedtolivinginacoldplace.B)TheyfeelluckytoliveinFlorida.
C)Theyaregoingtohaveaholiday.D)Theyhavenotbookedtheirairticketsyet.
13.A)Hewaspleasedtogetthemedal.C)Heusedtobeafirefighter.
B)Hewasverycourageous.D)Hewasaccusedofcausingafire.
14.A)Makeaprofitableinvestment.C)Getparts