HND人力资源与管理报告outcome2.doc

HND人力资源与管理报告outcome2.doc

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2.1

AccordingtotheMotivation-HygieneTheoryofFrederickHerzberg,peopleareinfluencedbytwofactors,oneishygienefactorswhichisalsomeansfailurepreventer,andanotherismotivationfactorswhichissomekindsuccessbuilder.Satisfactionandpsychologicalgrowtharearesultfactorofmotivationfactors.Dissatisfactionwasaresultofhygienefactors.AndtheMotivation-HygieneTheoryistryingtoprovethattheattitudeindividualshavetowardstheirjobisdecidedthesuccessornotofthetaskinsignificantmeasure.Hygienefactorsareneededtoensurethatanemployeedoesnotbecomedissatisfied.Theydonotcausehigherlevelsofmotivation,butwithoutthemthereisdissatisfaction.DuetotheexpansionplanofScotiaAirways,manystaffhaveaconcernaboutthechangethiscompanymayface.Butifwithoutthehelpofallofthemembersinthebusiness,thisplanisnotgoingtobesuccessful,soitisessentialforthemanagersofScotiaAirwaystodosomethinglikeraisetheirwagesorimprovetheworkingconditiontopacifytheemotionofstaffs.Holidayandmedicalcareisalsocanbecomesomehowthemotivatorfactorstoworkers.Motivationfactorsareneededinordertomotivateanemployeeintohigherperformance.Thesefactorsresultfrominternalgeneratorsinemployees.Inordertoencouragethetalentedworker,themanagersofthebusinessshouldgivethemsomepromotionasarewardorshowthemtheopportunitiesofadvancement.Itwillgivetheworkerssenseofpersonalachievementandworkhardertogetmorepraise.

Processtheoriesofmotivationprovideanopportunitytounderstandthoughtprocessesthatinfluencebehaviour.EquityTheoryconsideredthataindividualiswhethermotivatedornotisnotonlydecidedbywhattheyhavegot,butalsobywhattheyhavegotisfairenoughtoanyoneelseornot.Sothedistributionrationallyisimportantforstimulatingjobmotivation'factorsofindividualsinanorganization.Someonewillcomparedtoothercolleaguesthattheratioofinput,liketime,effortandability,andoutput,likesalary,praiseandachievement,andwhenitisequal,theywillfeeljustice.AndScotiaAirwayswilneverstoptorecruitnewstaff,wheneverthereissomeonewhohasgetintothiscompanywithanunfairway,theoriginalmembersinScotiaAirwayswillfeeluncomfortableandthinkingthattheireffortisnotworth.ThisisgoingtobeadisasterforScotiaAirwayscausetheiroriginmemberwillnotbeinghard-workinginthatunfaircondition.

2.2

AsmanagementofScotiaAirways,therefacedmanychallenges.Accordingtothecase,wegotthattheScotiaAirwaysplanstoexpanditsmarket,andsetanambitiousprogrammeforexpansionoverthefiveyears.Whenfaceofmoreandmoreworker,themanagementshouldgivetherightofmanege,thelowlevelmanagement.Letthestaffcanmanagethemselfwhentheyfacesomelowlevelproblem.Thatwillbeimprovetheefficiencyandcommunicationwiththeclient.

Andifthemanagementwanttocontroltheorganization,themanagementmustpayattentiontoteamwork,theteamcohesion.ItisalsocanimprovethestaffperformanceandimprovetheScotiaAirwaysperformance.Forexample,ACMilanfootclub.In2007,theteamhasnoonecanbecalledsuperstar,andtheaverageageoftheteamismuchthananothertheminEurope.ButtheteamalsobecometheChampionoftheUEFAChampionsLeague.Why?

Itisduetotheteamworkandtheteamcohesion.In2007,thecaptainisMaldini,apeoplewhocanunitetheteammembers.SoACMilancanplayabetterlevelinthegame,andwonthechampionshipinthefinal.

Then,Therehavethreecommonsidesinorganization—jobenlargement,jobrotationandjobenrichment.Jobrotationmeansemployeescouldchangehis/herjobsanddovariousjobsafteraperiodtime.Itmakesemployeesfeelfreshaboutmanyjobsthatcanlasttheirmotivation.Andthejobenrichmentmeansemployeeshaveopportunitiestousehis/herabilitieswithdifferentjobs,whichretainedfreshfeelaboutajob,andmakethemhavehighermotivation.ThesecanmakeemployeesinScotiaAirwaysinterestedintheirwork.Butallofthesehaveapremisethatisweshouldfoundtheircharacteristicsandtrainingthem.Staffslevelsisthemostimportantpartofaexpansionorganization,onlyemployeeswithhighqualitycanadaptvariousjobs,andensuringtheyusetheirempowermentright.Italsostimulatesemployees’motivationtoworkharder.Thefinal,themanagementofScotiaAirwaysshoulddividedgoalstomanysmartobjectives.Itmakesgoalstobemoreclearandacceptablewhichiscompletedconvenient.Inaword,thesemethodscanmakeemployeesdevelopallabilitiestowork,maximumthebenefitswithinScotiaAirways,andpromotetheexpansionofit.

2.3

Atfirst.TheScotiaAirwaysOnlyhired80employees.Becauseofexpansion,themanagementdecidetoexpandthesizeofthedepartment.Sothe