国开大学商务英语答案Word格式.docx
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题目3:
—Hello,David!
Ihaven’theardfromyouforalongtime.Howhaveyoubeenrecently
Notbad,thankyou.
That’sok.
Longtimenosee.
Notbad,thankyou.
题目4:
Weareentitledtocancelitifyoufailtothecontract.
honor
sign
drawup
honor
题目5:
improveyourservice,youneedtomakemarketsurveyssoastoknowwhatyourcustomersarethinkinganddemanding.
Inorderthat
Soasto
Inorderto
Inorderto
题目6:
二、阅读理解:
阅读下面的对话,选择合适的内容将对话补充完整。
CLERK:
Hello,BigCityElectricity,howmayIhelpyoutoday
PETERS:
_____.
MayIhaveyouraccountnumber
Certainly,it’s4392107.
Thankyou,isthisMr.Peters
Yes,thisisMr.Peters.
Thankyou.WhatcanIhelpyouwith
_____.
I’msorrytohearthat_____.
Thebillis300%higherthanlastmonth.
Terriblysorryforthat.LetmeaskyouafewquestionsandthenI’llseewhatIcando.
OK,Thankyouforyourhelp.
Ofcourse,thankyouforcallingthistoourattention.Now,howmuchdoyouusuallypayforyourelectricity
Iusuallypayabout$50amonth.
Thankyou._____
$200.Ican’tunderstandwhy.
Yes,Mr.Peters.Wasyourusagedifferentinanyway
No,itwasanaveragemonth.
I’msorrytherecertainlyseemstobeamistake.
Well,I’mhappyyouagreewithme.
I’llcontactaservicerepresentative.Andwhat’syourphonenumber
408-533-0875
_____.We’lldoourbesttochangethisasquicklyaspossible.
Thankyouforyourhelpinclearingthisup.
A.IthinkI’vebeenoverchargedforthepastmonth.
B.I’mterriblysorryaboutthemistake.
C.I’mcallingconcerningmyelectricitybill.
D.Andhowmuchdidwechargeonthisbill
E.Whydoyouthinkwechargedyoutoomuch
子问题1:
C;
子问题2:
A;
子问题3:
E;
子问题4:
D;
子问题5:
B
题目7:
—Hi,Lily,what’supwithMikeIheardthebossyellingatMikeearliertoday.
Itisbettertotellsomeonetogetitfixed.
Hewassoscared.
It’ssaidthatMikemadeamistakeandthentriedtocoveritup.
It’ssaidthatMikemadeamistakeandthentriedtocoveritup.
题目8:
—Yourrequestforcompensationmademesurprised.Whathappened
It’strue.
It’sbecauseofthequality.
Theremustbesomethingwrong.
It’sbecauseofthequality.
题目9:
题目10:
There-examinationresultsindicatethatone-thirdofthegoodsarenotstandard.
upto
on
within
upto
题目11:
Itisbettertotellsomeonetogetit.
fixed
fix
fixing
fixed
题目12:
阅读下面的短文,根据文章内容进行判断,正确为“T”,错误为“F”。
It’sclearthatsuccessandfailureareimportantandcommontopics.Everybusinesshasitsupsanddowns,andsodoeseveryperson.Inotherwords,sometimeswesucceedandsometimeswefail.Anothercommonwayofsayingthisis“Youwinsomeandyoulosesome.”Nobodywinsallthetime,noteveninthegreatsuccessstoriesthatwereadorhearabout.
Thinkofasuccessfulentrepreneur.Now,doyouthinkthatpersonachievedgreatsuccessonhisfirstattemptIn99%ofcases,theanswerisno.Everysuccessfulbusinesspersonlearnedthroughfailure.Nowhavealookatyourfavoritebusinessnewssite.You’llseethatalmosteverystorycanbeputintoeitherthecategoryofsuccessorthatoffailure.Businesseseithergroworshrinkbuttheydon’tremainthesame.
1.Everypersonhashisorherupsanddowns.{T;
F}
2.Acommonsaying“Youwinsomeandyoulosesome”meansthatsometimeswesucceedandsometimeswefail.{T;
3.99%ofsuccessfulbusinessmenachievedgreatsuccessontheirfirsttry.{T;
4.Successfulbusinessmenlearnthroughfailure.{T;
5.Businesseseithershrinkorremainthesame.{T;
T;
F;
F
题目13:
题目14:
题目15:
题目16:
Inthiswayyouwillstayinthesechangingtimes.
compete
competence
competitive
competitive
题目17:
Everybusinesshasitsupsanddowns,andsoeveryperson.
do
is
does
does
题目18:
二、听力理解:
请听下面的对话,根据对话内容从A、B、C三个选项中选出一个最佳选项。
U5%20-%20Task%203.mp3
1.WhydidDavidcallJohn{A;
B;
C}
A.Hewantedtomeetanoldfriend.
B.Hewantedtoaskforcompensation.
C.Hewantedtotalkaboutanewcontract.
2.What’swrongwiththegoodswhichDavidhasbought{A;
A.Theyarenotuptothestandard.
B.Theyarenotloadedontime.
C.Theyarenotproperlyloaded.
3.HowdidDavidprovethatthegoodshavequalityproblems{A;
A.Hehadthemre-examined.
B.Heusedthemaccordingtospecifications.
C.Helookedintothecontract.
4.WhatcanDaviddoifthegoodsdonotmeettherequirements{A;
A.Honorthecontract.
B.Cancelthecontract.
C.Loadthegoods.
5.HowdidJohnfacethiscomplaint{A;
A.Hedenied(否认)thisproblem.
B.Hedidn’twanttogiveareply.
C.Heagreedtolookintothisproblemseriously.
B;
C
题目19:
题目20:
题目21:
题目22:
Thequality,specificationsandpricesareinourcontract.
clarified
clarity
clear
clarified
题目23:
yourcustomerswhattheyneedandmorethantheyexpectwillleadcustomerstoreturntoyou.
Giving
Given
Give
Giving
题目24:
SUCCESSANDFAILURE
Thinkofasuccessfulentrepreneur.Now,doyouthinkthatpersonachievedgreatsuccessontheirfirstattemptIn99%ofcases,theanswerisno.Everysuccessfulbusinesspersonlearnedthroughfailure.Nowhavealookatyourfavoritebusinessnewssite.You’llseethatalmosteverystorycanbeputintoeitherthecategoryofsuccessorthatoffailure.Businesseseithergroworshrinkbuttheydon’tremainthesame.
3.Ninetyninepercentofsuccessfulbusinessmenachievedgreatsuccessontheirfirsttry.{T;
题目25:
题目26:
题目27:
题目28:
题目29:
题目30:
题目31:
题目32:
—Oh.Butwhydi