商务接待优质PPT.ppt

商务接待优质PPT.ppt

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Howtogreetvisitors?

TipsforgreetingguestsDefinitionofhigh-context&

low-contextcultureExamplesDialoguesanalysisSupplementaryexerciseStep4Assignmentstep1Warmupactivity:

.andyou?

TipsforgreetingvisitorsAfavourablefirstimpressionalwaysburgeonswithaheartfeltsmile.Extendyourhandfirstandgiveafirmhandshake.Duringtheconversation,remembertomakeeyecontactYoushouldalsospeakinatenderandpoliteway.Donotnotbutterupyourcustomerorgivehimthecoldshoulder.Aproperdistanceshouldbekeptbetweenyouandyourcucustomer.v.flatterwiththeintentionofgettingsomethingsynonym：

brown-nosee.g.Heistwo-facedsubordinateandknowshowtobutterupthepresident!

step1Theformaltermfortheamountofspacearoundusorbetweenusandothersisproxemics.InAmericanculture:

0-18inchesisintimatespacereservedforfamilyandclosefriends18inchesto4feetispersonalspaceusedinmostinterpersonalintinteractions4-12feetissocial-consultativespaceusedinmoreformalinteractionsstep1step2DefinitionAhighcontext（HC）communicationormessageisoneinwhichmostoftheinformationisalreadyintheperson,whileverylittleisinthecoded,explicit,transmittedpartofthemessage.Alowcontext（LC）communicationisjusttheopposite;

i.e.,themassoftheinformationisvestedintheexplicitcode.step2High-contextCulturesJapaneseChineseKoreanAfricanAmericanNativeAmericanArabGreekLatinItalianEnglishFrenchAmericanScandinavianGermanLow-contextCulturesExamplestep2VSstep2step3ReceivingprocedureshaveanappointmenthavenoappointmentIfyesandthemanagerisfree,thenaccompanyorinstructthemthere.Ifyes,buttthemanagerisengaged,thenaltertheappointment.Ifnot,firstreporttothemanagerandthenmakeanewappointmentstep31.Vocabulary

（1）appointment:

约会,约定

（2）beoccupied忙碌，没有空（3）available:

有空的2.Sentences

（1）Mr.Hansonisoccupiedjustnow

（2）Mr.Hansonisonalongdistancecallstep3LanguagePointsReceivingVisitorsReceivingVisitors1.Doyouhaveanappointment?

2.Mr.Brownisexpectingyou.3.IllseeifMr.Brownisavailablenow.ExplainingandMakingSuggestions:

ExplainingandMakingSuggestions:

4.ImafraidMr.Brownisoccupiedatthemoment.5.Wouldyoumindwaitingforashortwhile?

6.WouldyouliketomakeanappointmentfornextWednesday?

FurtherExtensionstep3BusinessReceptionStrategiesBusinessReceptionStrategiesStagesWhatasecretaryshoulddoBeforeReception1.Trytodealwithvisitorsprofessionallyandmakethemfeelcomfortable.2.Beawareofalltheappointmentsandnotifyreceptionofallappointments.DuringReception3.Greetvisitorsinawarm;

andcourteousmanner.4.Offervisitorssomerefreshments;

orreadingmaterials.5.Bealwayspreparedtomakecasualconversations.6.Apologizeandexplainthereasonforitifthereisanydelay.7.Announcethevisitorsname;

titleandthecompanyherepresentsandintroducetheexecutivetothevisitor.AfterReception8.Walkhimtothefrontdoorandthankhimwhenthevisitorleaves.step3Roleplay:

Studentsarerequestedtodivideintoseveralgroupsanddothehomeworkbasedonthesampledialogue.Place:

BankofTianjinBackground:

Mr.Martiniscomingtomeetthemanagerwithoutanyappointment.Butthemanagerisonanemergentconferencecallanddoesntwanttoseehim.SusantriestodeclineMartinforhismanager.Persons:

Susan-secretary,fromChina,thehigh-contextculturecountryMartin-visitor,fromFrance,thelow-contextculturecountrystep3Homework