商务接待优质PPT.ppt

1、How to greet visitors?Tips for greeting guestsDefinition of high-context&low-context cultureExamplesDialogues analysisSupplementary exerciseStep 4Assignmentstep 1Warm up activity:.and you?Tips for greeting visitors A favourable first impression always burgeons with a heartfelt smile.Extend your hand

2、 first and give a firm handshake.During the conversation,remember to make eye contact You should also speak in a tender and polite way.Do not not butter up your customer or give him the cold shoulder.A proper distance should be kept between you and your cu customer.v.flatter with the intention of ge

3、tting somethingsynonym：brown-nose e.g.He is two-faced subordinate and knows how to butter up the president!step 1The formal term for the amount of space around us or between us and others is proxemics.In American culture:0-18 inches is intimate space reserved for family and close friends 18 inches t

4、o 4 feet is personal space used in most interpersonal i nt interactions 4-12 feet is social-consultative space used in more formal interactionsstep 1step 2DefinitionA high context（HC）communication or message is one in which most of the information is already in the person,while very little is in the

5、 coded,explicit,transmitted part of the message.A low context（LC）communication is just the opposite;i.e.,the mass of the information is vested in the explicit code.step 2 High-context CulturesJapaneseChineseKoreanAfrican AmericanNative AmericanArabGreekLatinItalianEnglishFrenchAmericanScandinavianGe

6、rman Low-context Cultures Examplestep 2 VSstep 2step 3Receiving procedureshave an appointmenthave no appointmentIf yes and the manager is free,then accompany or instruct them there.If yes,but tthe manager is engaged,then alter the appointment.If not,first report to the manager and then make a new ap

7、pointmentstep 31.Vocabulary（1）appointment:约会,约定（2）be occupied忙碌，没有空（3）available:有空的2.Sentences（1）Mr.Hanson is occupied just now（2）Mr.Hanson is on a long distance callstep 3Language PointsReceiving VisitorsReceiving Visitors1.Do you have an appointment?2.Mr.Brown is expecting you.3.Ill see if Mr.Brow

8、n is available now.Explaining and Making Suggestions:Explaining and Making Suggestions:4.Im afraid Mr.Brown is occupied at the moment.5.Would you mind waiting for a short while?6.Would you like to make an appointment for next Wednesday?Further Extensionstep 3Business Reception StrategiesBusiness Rec

9、eption StrategiesStagesWhat a secretary should doBeforeReception1.Try to deal with visitors professionally and make them feel comfortable.2.Be aware of all the appointments and notify reception of all appointments.DuringReception3.Greet visitors in a warm;and courteous manner.4.Offer visitors some r

10、efreshments;or reading materials.5.Be always prepared to make casual conversations.6.Apologize and explain the reason for it if there is any delay.7.Announce the visitors name;title and the company he represents and introduce the executive to the visitor.AfterReception8.Walk him to the front door an

11、d thank him when the visitor leaves.step 3Role play:Students are requested to divide into several groups and do the homework based on the sample dialogue.Place:Bank of Tianjin Background:Mr.Martin is coming to meet the manager without any appointment.But the manager is on an emergent conference call and doesnt want to see him.Susan tries to decline Martin for his manager.Persons:Susan-secretary,from China,the high-context culture country Martin-visitor,from France,the low-context culture countrystep 3Homework