浙江工商大学饭店管理学英文版ppt第二章PPT课件下载推荐.ppt

浙江工商大学饭店管理学英文版ppt第二章PPT课件下载推荐.ppt

《浙江工商大学饭店管理学英文版ppt第二章PPT课件下载推荐.ppt》由会员分享，可在线阅读，更多相关《浙江工商大学饭店管理学英文版ppt第二章PPT课件下载推荐.ppt（29页珍藏版）》请在冰豆网上搜索。

BeverageServiceSector,Housekeeping,thedepartmentsandsectorshaveregularguestcontacts.Backofthehouse（后台）including:

Engineering,Accounting,Administrationandthedepartmentsandsectorshavefewguestcontacts.DepartmentsofaLimitedServiceHotelGeneralManagerGeneralManagerAuditAuditFrontDeskFrontDeskHousekeepingHousekeepingMaintenanceMaintenanceSalesSalesDepartmentsofaFullServiceHotelGeneralManagerGeneralManagerRoomsRoomsFood&

Food&

BeverageBeverageHumanHumanResourceResourceMarketing&

Marketing&

SalesSalesAccountingAccountingDepartmentsofafullservicehotelGeneralManagerGeneralManagerAssistantGeneralManagerAssistantGeneralManagerResidentManagerResidentManagerDirectorofDirectorofHousekeepingHousekeepingFrontOfficeFrontOfficeManagerManagerChiefChiefEngineerEngineerDirectorDirectorSecuritySecurityDirectorofDirectorofHumanHumanResourceResourceDirectorofDirectorofFood&

BeverageBeverageDirectorofDirectorofSales&

Sales&

MarketingMarketingControllerControllerRoomsDepartment（FullServiceHotel）RoomDivisionManagerReservationFrontOfficeHousekeepingLaundrySecurityEngineeringPBXRoomDepartment（FullServiceHotel）ResidentManagerI/CRoomsDirectorofHousekeepingOrExecutiveHousekeeperAssistantExecutiveHousekeeperFloorSupervisorPASupervisorLaundrySupervisorPAStaffRoomAttendantsFrontOfficeManagerAssistantFrontOfficeManagerAssistantManagerChiefConciergeReceptionistCashierBellBoyEngineeringDepartment（FullServiceHotel）ChiefEngineerAssistantChiefEngineerSupervisorEnergyManagementSupervisorAdministrationSupervisorPreventative/MaintenanceHVAC,Electric,WaterInventory,WorkOrders,Purchasing,Utilities,ToolsPlumbing,Electric,Carpentry,HVAC,Painting,Masonry,Grounds,Television,Upholstery,PoolSecurityDepartment（FullServiceHotel）DirectorSecuritySupervisorsSecurityOfficersHumanResourceDepartment（FullServiceHotel）DirectorofHumanResourceRecruitmentBenefitsPayrollLaborRelationTrainingPersonnelManagerFood&

BeverageDepartment（FullServiceHotel）DirectorofFood&

BeverageAssistantF/BDirectorSousChef/PastrySousChefRestaurantManagerExecutive/ChiefStewardKitchenStaffServiceStaffWaiter/WaitressHostessStewardsExecutiveChefBeverageDirector/BarManagerBartendersSales&

MarketingDepartment（FullServiceHotel）DirectorofSalesSalesManagerConventionCoordinatorConventionServiceManagerDirectorofCateringAssistantDirectorofSalesAccountExecutives/SalesRepresentativesBanquetCaptainsAccountingDepartment（FullServiceDepartment）FinancialController/FinanceSupportManagerF&

BCostControllerChiefAccountantExecutive/ChiefStewardPurchasingStoreroomFrontOfficeCashiersRestaurantCashiersTimekeeperStewardsAssistantFinancialControllerGeneralCashierManagementFunctionPlanningOrganizingLeadingControllingAccomplishOBJECTIVEsJobSpecialization（工作专业化工作专业化）Tospecializethejobs,meansthedutiesarelimitedintoonespecializedscope.Ingenerally,jobspecializationcanincreaseworkerproductivityandefficiency.Butithastheproblemthatitmayresultinworkersperformingthesamedutiesagainandagain.Thismaycausethelowermorale,moreerrorsandworseservicequality.WorkTeamQualityCircleTotalQualityManagementPatternsofAuthorityBoardofDirectorsBoardofDirectorsGeneralManagerGeneralManagerResidentManagerResidentManagerFrontDeskFrontDeskAgentAgentBellBellCaptainCaptainConciergeConciergeDoormanDoormanRoomsDivisionManagerRoomsDivisionManagerFrontOfficeManagerFrontOfficeManagerAutoAutoValetValetCourtesyCourtesyVanDriverVanDriverPatternofAuthoritylCentralization:

theauthoritydistributionlDecentralization:

empoweremployeeorsupervisorsWideSpanofControl（FlatOrganization）NarrowSpanofControl（TallOrganization）ThePros（正面的正面的）andCons（负面的负面的）ofFunctionalOrganizationDesignlPros:

fosterefficiency,teamwork,andcoordinationofactivitieswithinindividualunits.lCons:

Difficultiesforthevariousdepartmentstofullyappreciatetheirroleintheoverallsuccessoftheorganization.CommitteesExecutiveOperatingCommitteeEnergyConservationCommitteeSafety（&

Hygiene）CommitteeMeetingsMorningMeetingMonthlyStaffConferenceExecutiveCommitteeMeetingMonthlyP&

L（Profit&

Loss）MeetingSafety&

HygieneMeetingEnergyConservationMeetingDepartmentalMorningMeeting/O