人力资源专业英语-离职与工作满意度PPT文档格式.ppt

人力资源专业英语-离职与工作满意度PPT文档格式.ppt

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1PARTPARTAssessingPerformanceandDevelopingEmployeesManagingEmployeesPerformanceDevelopingEmployeesforFutureSuccessSeparatingandRetainingEmployees3ManagingVoluntaryandInvoluntaryTurnoverEmployeeSeparationJobWithdrawalJobSatisfactionSeparatingandRetainingEmployeesPAETRHC103Ch.10LearningObjectives1.Distinguishbetweeninvoluntaryandvoluntaryturnover,anddescribetheireffectsonanorganization.2.Discusshowemployeesdeterminewhethertheorganizationtreatsthemfairly.3.Identifylegalrequirementsforemployeediscipline.4.Summarizewaysinwhichorganizationscanfairlydisciplineemployees.5.Explainhowjobdissatisfactionaffectsemployeebehavior.6.Describehoworganizationscontributetoemployeesjobsatisfactionandretainkeyemployees.4ManagingTurnovervWhatwastheprimaryreasonyouveeverquitajob?

@#@a.IDidntlikemybossorcoworkersb.Iwasntafitwiththecompanyculturec.Betterpaysomewhereelsed.Moreinterestingorchallengingworksomewhereelsee.Iwasfiredorlaidofff.Other5ManagingTurnovervVoluntaryTurnoverwTurnoverinitiatedbyemployees（oftenwhentheorganizationwouldprefertokeepthem）vInvoluntaryTurnoverwTurnoverinitiatedbyanemployer（oftenwithemployeeswhowouldprefertostay）6TurnoverCostsTable10.17TestYourKnowledgevTrue（A）orFalse（B）1.Amanagerwhodecidestofireanemployeeshouldquietlytakeactionaloneandthenletothersknowafterwards.2.Separatingemployeeshasfinancialandpersonalrisks.8PrinciplesofJustice9TestYourKnowledgevAcompanywhoseearningsareverylowhastoreducetheamountgiveninraisestoavoidlayingpeopleoff.Theamountoftheraiseforeachemployeeisdeterminedobjectivelybasedontheirperformance.Anemployeeworkingforthiscompanywillmostlikelyfeel_and_.a.Highoutcomefairness;@#@highinteractionalinjusticeb.Lowoutcomefairness;@#@highproceduraljusticec.Lowinteractionaljustice,highoutcomefairnessd.Lowoutcomefairness,lowproceduraljustice10LegalRequirementsvWrongfulDischargewImpliedContractifindicationsofjobsecurityarepresentthiscouldbeconsideredanimpliedcontractwHowcanemployersprotectthemselvesfromlegalactiononthisbasis?

@#@wPublicPolicy-cannotbefiredforfulfillingdutiesorlegalobligationsconsideredtobesociallyusefulwWhataresomeexamples?

@#@11TestYourKnowledgevAfterhiringBobforanewlycreatedmarketingspecialistposition,hisbossassureshimthathewillbesecureinthejobuntilheretires.Ayearlater,thatdepartmentiseliminated.Bobcomplainshewasguaranteedemploymentuntilretirement.Isheright?

@#@a.No,anemployercanhireorfiresomeonewhenevertheywant.b.No,therewasnowrittencontract.c.Yes,hewasgivenaverbalcontract.12EmployeePrivacyFigure10.213TestYourKnowledgevPamJonesworkedfor41yearsatthesamecompanyandhadpositiveperformanceratingsandpersonnelrecords.Sheneededacalculatorforworkwhichshepurchasedwithherownmoneybutwasnotreimbursedbecauseshelostthereceipt.Later,asecurityguardstoppedherasshewasleavingworkanddiscoveredthecalculatorinherbelongings.Afterabriefinternalinvestigation,shewasfiredanditwasannouncedthroughinternalnoticesthatshehadcommittedatheft.Theemployeesuedforlibel,sayingthecompanyusedherasanexampletopreventotherthefts.vWhatarethekeyissuesinthiscase?

@#@vAsanHRDirector,howwouldyouhavehandledthiscase?

@#@14ProgressiveDisciplinevFormaldisciplineprocessesareaprimaryresponsibilityoftheHRdepartment.vTheprocessesshouldbeanalogoustoahotstovewItprovidesawarning（feelshot）wItisconsistent（burnseverytime）wItisimmediate（burnsnow）wItisimpersonal（burnsallalike）15ProgressiveDisciplineResponsesvDoyouhavetofollowallofthestepsforeveryviolationorcouldyouskipsome?

@#@Figure10.316CommonProblemsTable10.217AlternativeDisputeResolution18JobWithdrawalvAsetofbehaviorswithwhichemployeestrytoavoidtheworksituationphysically,mentally,oremotionally.19ActionsEmployeesTakewhenDissatisfiedvBehaviorchangeswChangetheconditionlodgecomplaintswWhistle-blowingwBringalawsuitvPhysicaljobwithdrawalExamples?

@#@vPsychologicalwithdrawalwDecreaseinjobinvolvementwDecreaseinorganizationalcommitment20JobSatisfactionvApleasantfeelingresultingfromtheperceptionthatonesjobfulfillsorallowsforthefulfillmentofonesimportantjobvalues21JobSatisfaction22MonitoringJobSatisfactionvEmployeeattitudesurveysvExitinterviewsvNon-verbalmeasuresFigure10.8Figure10.923TestYourKnowledgevSerenafeelsherjobprocessingpayrollchecksisboringanduninteresting.WhichinterventionwouldbemostappropriatetoretainSerena?

@#@a.Communicatingthecompaniesvaluesb.Increasingherpayc.Expandingherjobd.Hiringsomeoneshecanchatwithduringtheday24VideoBeingOverworked1.Studiesshowthatifyouareoverworked,youtendtomakemistakesand/orengageinbehav