酒店英语实训 全套课件PPT文件格式下载.pptx

酒店英语实训 全套课件PPT文件格式下载.pptx

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Goodmorning,JinshengHotel.

（1）MayIhelpyou?

Guest:

Yes.Couldyou

（2）tellmheowtogettoyourhotel?

Wher,Gue1s.t:

CForommpltehteertaheilewfaoyllsotwatiinogn.dialoguebyputtinginOperattohre:

Imseises,isnigr.wGoorsdtsra.ightnorthfromthe（4）statio,followtheroadandturnleftatthethird（5）ncross,inyouwill（6）finditontheright.gGuest:

（7）Howisitfromthestation?

Operator:

Itsabfaoruta20-minutewalk.Ifyoulike,youcan（8）takeNo.30Bus.Itlltakeyourighthere.Guest:

Good,thankyou.,Youare,servingwyeolcuo.me,forward,PutinUse,Bellman:

（1）Heresyourroom,MissGreen.Afteryou,（这是p您le的as房e.间，格林小姐，您先请。

）Guest:

Thankyou.HowcanImaketeaorcoffee?

Bel2lm.aCno:

m（2p）leteYtohuecfoanllomwaiknegydoiuarloogwunetbeayatrnadnscolaffteinegbytheChineusseinignttoheEenlgelcistrhic.kettleonthedesk.（您可以用桌上的电水壶烧水泡茶或冲咖啡。

Isthereahairsaloninyourhotel?

Bellman:

（3）Yes,itisontheleftsideoftheSouthGate.Itopensfrom9:

00a.m.to11:

00p.m.（有，在南大门的左边。

营业时间是上午9点到晚上11点。

）,PutinUse,Guest:

CanyoutellmesomethingaboutyourChineseRestaurantofyourhotel?

（4）Certainly.WearegoodatBeijingfood.YoucantryBeijingroastduckhere.（我们擅长北京菜，您在我们这可以品尝到北京烤鸭。

Thankyouverymuch.,ReadandThink,.Answerthefollowingquestionsaccordingtothepassage.1.Accordingtothepassage,whatisthedefinitionofthehospitalityindustry?

Thehospitalityindustryisaphrasecoveringavarietyofserviceindustriesfromreceivingacustomertoservicingthem,suchasprovidingthemfoodandbeverages,orprovisionofaroomandbed2.Itnowslheaetpw.aysisthehospitalityindustrydifferentfromotherindustries,especiallythosethatproducetangibleproducts?

Theentirehospitalityindustryisinaconstantstateofmakinganddeliveringproducts,whichareproducedandconsumedatvirtuallythesametime,allowinglittlemarginforerror.,ReadandThink,3.Whatarethefivebasictypesofhotels?

Thefivebasictypesofhotelsarecommercial,resort,residential,extended-stay,andcasino.4.Duringtheoff-season,howdosomeresorthotelsandmotelsfilltheiremptyrooms?

Bysolicitingconventions,salesmeetings,andincentivetours.5.Whatisthedistinguishedfeatureofcasinohotels?

Theyprovidelodginginhotelfacilitieswithacasinoonthepremises,includingtablewageringgamesandothergamblingactivities.,ReadandThink,ornearnaturalsettings,suchas,II.Completeeachofthefollowingstatementsaccordingtothepassage.1.Commercialhotelsandmotelsusuallyarelocatedicnitiesorsuburbanareasandoperateyearround.2b.aLnaqrugeetrrhoootmels,aenxdhimbiotthealsllso,ftaenndhsapvaeciousballroomstoaccommodateconventions,businessmeetings,weddingreceptions,andothersocialgatherings.3.Resortstypicallyarelocatedinvamcaotuionntains,destinations,theseashore,themeparks,orotherattractions,ReadandThink,4.Residentialhotelsprovidelivingquartersforpermanentandsemi-permanentresidents.,5.Extended-stayhotelscombinefeaturesofaresortandaresidentialhotel.,ReadandJudge,I.Arethefollowingstatementstrueorfalseaccordingtothepassage?

WriteT/Faccordingly.,1.Onewayofcategorizinghotelsisbyhow,2.Chinesehotelsadoptthewayofcategorizinghotelbydifferentclientstheyserve.3.Allhotelsprovideaplacetosleepandaplaceformeals.,F,manyservicestheyoffer.Themoreservices,themoreluxurious.F,T,ReadandJudge,4.Referralgroupsusuallyhavestandardsfordesign,dcor,equipment,andoperating,F,procedurestowhichallpropertiesmustadhere.T5.Ahotelthatsatisfiesitsguestsislikelytobefinanciallysuccessfulaswell.,ReadandJudge,II.ReadandtranslatethefollowingsentencesintoEnglish.1.我们把一个饭店的成功归因于多种因素。

Weattributethesuccessofahoteltovariouselements.,attributeto,element,ReadandJudge,2.饭店的形象与饭店管理以及员工的态度有关。

Theimageofahotelhastodowithitsmanagementandtheattitudeofitsstaff.,havetodowith,ReadandJudge,Courtesyandfriendlinessgoalongwayinattractingreturningguests.,goalongway,3.礼貌友好对吸引回头客有帮助。

returningguests,ReadandJudge,4.在旅游饭店业工作的员工需具备多种特性。

Theemployeesworkinginthehospitalityindustryentailvariousattributes.,entailattribute,ReadandJudge,5.商业饭店主要强调提供商务客人所需的各种服务和设备。

Abusinesshoteltypicallyplacesgreatemphasisonprovidingalltheservicesandequipmentnecessarytothebusinesspeople.,placegreatemphasison,UnitTwoRoomReservation,ExerciseinClass,Task1,TalkingFacetoface,Task2,MaintainingaSharpEye,ExerciseinClass,PassageOnePassageTwo,PutinUse,Whattypeofroomwouldyoulike?

Guest:

Adoubleroom.Whatsthe（5）,?

themissingwords.,Reservationist:

Goodafternoon,HongyunHotel,RoomReservation.MayIhelpyou?

Yes,Idli