MIS简答题doc文档格式.docx

MIS简答题doc文档格式.docx

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MIS简答题

Chapter1

SHORT-ANSWERQUESTIONS（p.33）

1.Whatistherelationshipbetweenmanagementinformationsystems（MIS）andinformationtechnology（IT）?

ANSWER:

MISisabroadbusinessfunctionandthestudyoftheuseofIT.ITisasetoftoolsandaresourcewithinMIS.

2.Whatfourstepsshouldanorganizationfollowindeterminingwhichtechnologiestouse?

Thefourstepsare:

（1）assessthestateofcompetitionandindustrypressures,

（2）determinebusinessstrategies,（3）identifyimportantbusinessprocesses,and（4）aligntechnologytoolswiththebusinessprocesses.

3.Whatistherelationshipbetweendata,information,businessintelligence（BI）,andknowledge?

Eachbuildontheprevious.Dataarerawfacts,whileinformationisdatathathasmeaning.Businessintelligenceiscollectiveinformationthatgivesyoutheabilitytomakestrategicbusinessdecisions.Finally,knowledgeisabroadtermthatcanencompassBIcontext,howtoaffectBI,patentsandtrademarks,andorganizationalknow-how.

4.Howdoesthegranularityofinformationchangeasitmovesfromlowertoupperorganizationallevels?

Atthelowestlevels,informationgranularityisveryfinebecausepeopleneedtremendousdetailtoperformtheirjobs.Asinformationmovesupthroughtheorganization,itbecomesmorecoarsebecausepeopledon’tneedasmuchdetailbutratheraggregationsofinformation.

5.Whatisthedifferencebetweenatechnology-literateknowledgeworkerandaninformation-literateknowledgeworker?

Atechnology-literateknowledgeworkerknowshowandwhentoapplytechnology;

thatis,he/sheunderstandsthevalueandroleoftechnology.Aninformation-literateknowledgeworkerknowsallaboutinformation;

thatis,he/sheunderstandsthevalueandroleofinformation.

6.Howdoethicsdifferfromlaws?

Theroleofasupplychainmanagement（SCM）systemistosupportsupplychainmanagementactivitiesbyautomatingthetrackingofinventoryandinformationamongbusinessprocessesandacrosscompanies.

1.HowdoesSCMfitintoPorter’sthreegenericstrategies?

SCMismostcommonlyassociatedwiththeoverallcostleadershipgenericstrategy.

2.WhatarethetypicalfunctionsinaCRMsystem?

ThetypicalfunctionsinaCRMsystemincludesalesforceautomation,customerserviceandsupport,andmarketingcampaignmanagementandanalysis.

3.HowdoesCRMfitintotheRGTframework?

CRMismostcommonlyassociatedwithgrowingtheorganizationintheRGTframework.

4.Whatisthedifferencebetweenfrontofficeandbackofficesystems?

Afrontofficesystemistheprimaryinterfacetoacustomerandasaleschannel,whileabackofficesystemisusedtofulfillandsupportcustomerorders.

5.Forwhatfivethingsdoese-collaborationprovidesupport?

E-collaborationsupports

（1）workactivitieswithinintegratedcollaborationenvironments,

（2）knowledgemanagementwithknowledgemanagementsystems,（3）socialnetworkingwithsocialnetworkingsystems,（4）learningwithe-learningtools,and（5）informalcollaborationtosupportopen-sourceinformation.

6.Whatisthedifferencebetweenasocialnetworkingsiteandasocialnetworkingsystem?

Asocialnetworkingsite（e.g.,Myspace）isasiteonwhichyoupostinformationaboutyourself,createanetworkoffriends,sharecontent,andsoon.AsocialnetworkingsystemisanITsystemthatlinksyoutopeopleyouknowand,fromthere,topeopleyourcontactsknow.

7.Whatisopen-sourceinformation?

Open-sourceinformationiscontentthatispubliclyavailable（inabroadsense）,freeofcharge,andmostoftenupdateablebyanyone.

8.WhatarethethreemostcommonwaysinwhichtheITfunctioncanbeplacedwithinanorganization?

ThethreemostcommonwaysinwhichtheITfunctionscanbeplacedare:

top-downsilo,matrix,andfullyintegrated.

9.HowarethestructuringoftheITfunctionandthephilosophicalapproachtoITinterrelated?

Theyareinterrelatedinthatthephilosophicalapproachismostoftenimplementedasaspecificstructure.Wait-and-seeorganizationstendtocentralizetheITfunctioninatop-downsiloapproach,whileearlyITadopterstendtodispersetheITfunction（i.e.,eithermatrixorfullyintegrated）.

10.Whatisanenterpriseresourceplanning（ERP）system?

AnERPsystemisacollectionofintegratedsoftwareforbusinessmanagement,accounting,finance,HR,projectandinventorymanagement,supplychain,customerrelationshipmanagement,e-collaboration,etc.

Chapter3

SHORT-ANSWERQUESTIONS（p.90）

1.Whatisbusinessintelligence?

Whyitismorethanjustinformation?

Businessintelligenceisknowledge–knowledgeaboutyourcustomers,yourcompetitors,yourpartners,yourcompetitiveenvironment,andyourowninternaloperations.Itis